[Freeswitch-users] loss of audio for 30sec in middle of call

[Anthony Minessale]

The only thing that would be relevant is pcaps.

there is a tool that will put all of your calls into individual pcaps

http://wiki.freeswitch.org/wiki/Packet_Capture#pcapsipdump


Most likely its downed route or router rebooting

you could also try pinging or mtr the box from one of the host sites
and look for loss.





On Fri, Feb 18, 2011 at 6:15 PM, Fraser Redmond <fraserredmond at gmail.com> wrote:
> We've got 10 callers using our FS server (outbound call-center), and they're
> reporting that during some calls they lose audio for a while (it varies, but
> they've said half a minute is typical).
>
> It's calling from softphone -> FS -> gateway
>
> It's intermittent though - happens to all the users, but only some calls,
> and it happens frequently for a while, then goes away for a while.
>
> I can't think where to start looking to find the problem - still trying to
> arrange for them to keep a record of affected calls so I can look in the
> logs, but I have looked at a couple of examples already with no obvious
> problems there. (Besides, the logs are generally quiet during the call
> anyway.)
>
> Any suggestions of where to look or what else to try?
>
> In the wiki it talks about some new sofia debug commands, but doesn't
> explain them at all - anyone know if they'd help?
> http://wiki.freeswitch.org/wiki/Sofia#Debugging_Sofia-SIP
>
> sofia global debug sla
> sofia global debug presence
>
> Or do I need to packet-trace everything, then troll through that?
>
> Cheers,
> Fraser
>
>
>
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-- 
Anthony Minessale II

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