[Freeswitch-users] collect dtmf and store in channel variable

[Avi Marcus]

Oh, you don't want the info in the CDR, you want the info in the recording.
Does it have to be in the name, or is an audio tag enough? I'm not sure if
tags can work once the recording started...
OK, so you can set a hangup hook to rename the file and add the variable
with the account code to the end.

Whatever you use to capture the DTMF - bind_digit_action or playandgetdigits
or anything can set a variable.
-Avi Marcus

p.s. If you want me to... actually do it for you, I'm available for
consulting.. email me offlist.


On Thu, Aug 11, 2011 at 8:52 PM, vip killa <vipkilla at gmail.com> wrote:

> I apologize but the caller would not know the account number, it would be
> for internal use only. how could xml_cdrs and mod_cdr_csv be used to stamp a
> recording? how do you store the DTMF in a channel variable?
>
>
> On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <avi at avimarcus.net> wrote:
>
>> You can set any channel variable from the dialplan or from a lua script.
>> I'd reccommend a standalone lua script before the agent gets on the phone,
>> which can verify their account number and then present it to the agent even.
>> But yes, you can do anything with the dtmf including setting a variable
>> which can be saved from the xml_cdrs or mod_cdr_csv or whatever other cdr
>> system you use.
>>
>> -Avi
>>
>>
>> On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla at gmail.com> wrote:
>>
>>> indeed it may be easier but this is what the client is asking for.... i
>>> know it has to be possible... i just need some direction.
>>>
>>>
>>> On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com> wrote:
>>>
>>>> Could not the agent just type it on a screen -- it would seem to be much
>>>> easier.
>>>>
>>>> vip killa <vipkilla at gmail.com> wrote:
>>>>
>>>> > Hi everyone,
>>>> > I'm trying to collect DTMF digits and store them in a channel variable
>>>> so
>>>> > when the channel hangs up it uses those digits to "mark" (or rename)
>>>> the
>>>> > recording of the call. The DTMF will be entered by the called party (i
>>>> think
>>>> > that would be the B-leg?). I've been experimenting with
>>>> "bind_meta_app" and
>>>> > "bind_digit_action", it seems like "bind_digit_action" may be the one
>>>> i need
>>>> > to use but im not sure. I'll explain the scenario to make things more
>>>> > clear...we are trying to install this in a call center type
>>>> environment
>>>> > where all calls are being recorded. A caller gets an agent, the caller
>>>> gives
>>>> > the agent the account number of their case, the agent uses DTMF to
>>>> mark the
>>>> > recording of the call with the account number of the caller's case.
>>>> Does
>>>> > that make sense? Please let me know if this is possible, thanks.
>>>> >
>>>> > ----------------------------------------------------
>>>> > Alternatives:
>>>> >
>>>> > ----------------------------------------------------
>>>> > _______________________________________________
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>>>> --
>>>> Your life is like a penny.  You're going to lose it.  The question is:
>>>> How do
>>>> you spend it?
>>>>
>>>>         John Covici
>>>>         covici at ccs.covici.com
>>>>
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>>>
>>>
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>>
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>
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