[Freeswitch-users] Get on IRC day!!

David Ponzone david.ponzone at ipeva.fr
Fri Oct 8 15:06:33 PDT 2010

I concur what Michael says.
We see quite some people on IRC, who (and I am just stating a fact)  
require a LOT of help, althought they didn't really do their homework,  
and their main objective is to connect 2 phones at home to a common  
SIP account.
So I would agree that in a such case, detailed explanations are  
required. But the issue is, most FreeSWITCHers won't have the time for  
it, and those newbies don't have money to spend for consultancy or a  
full VoIP course.

And for someone already "VOIP-enabled", FreeSWITCH's learning curve is  
quite fast, if you immerge yourself in it for at least 2 weeks, if you  
read the wiki and the book, and if you join the channel, not only to  
ask questions around, but also to read other discussions. I learn so  
many things just being there.

Also, a lot of people think that there is a team somewhere in charge  
of completing the wiki.
Well, no.
It's everybody's task to do it, if one feels he has an interesting  
info to share, or a nice example to give to newbies.
Also there are still quite some mistakes to correct (I corrected one  
the other day in the doublenat scenario example), and variables to  
Even a newbie can document, once he has understood something that is  
not explained on the wiki.

David Ponzone  Direction Technique
email: david.ponzone at ipeva.fr
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Le 08/10/2010 à 23:31, Michael Collins a écrit :

> On Fri, Oct 8, 2010 at 1:06 PM, mazilo  
> <Nabble at slickdeals.endjunk.com> wrote:
> 1. FS needs to setup/provide a good forum, instead of the unfavorable
> mailing list.
> No, it doesn't. We've heard this argument for three years. We've  
> openly stated that while *we*, personally (the core FS team) don't  
> care for having a forum, we are not against the community setting  
> one up and maintaining it. We had one person try two different  
> things with a forum, one of which I think is the Nabble thing. It  
> died a slow, painful death from lack of community support. Our  
> community as a whole just doesn't want one. An argument has been  
> floated that having a forum will allow the community to grow and  
> thrive, and therefore *we* (the core FS team) should sponsor and  
> maintain it. Frankly, we don't buy it. We feel like having an  
> AWESOME piece of software with enthusiastic users is what makes the  
> community grow and thrive. If someone stays away from FreeSWITCH  
> solely because they don't like our combination of mailing list, IRC,  
> and wiki then so be it. We respect their decision.
> I tried to bring in as many newbies and/or other PBX users as
> I could (at least 4 newbies) and none of them has shown up.  I  
> followed up
> with them and got several answers. One of them is I had had my share  
> with
> mailing lists in the past and I don't like to deal with it again. I  
> sure
> don't mind if FS has a good forum to attend. One managed to lurk  
> around and
> told me that there are a lot of FS experts here trying to help, but  
> she
> wouldn't understand at all when reading the replies addressed to  
> some posts.
> She told me the replies/suggestions were brief and vague with no  
> examples to
> lead/guide any newbies to make them trying to understand. Honestly,  
> I agree
> with her. This leads me to the next item below.
> 2. When helping a newbie, try to explain in more detail (best with an
> example) and don't be brief. For instance, when I posted
> http://freeswitch-users.2379917.n2.nabble.com/More-questions-migrating-from-Asterisk-to-FS-td5260522.html#a5260522
> this  asking for some help, I know everyone, including Antonio, had
> voluntarily tried to help. However, telling a newbie like me to use  
> param is
> really not going to help at all, let alone may completely discourage a
> newbie who tries to learn FS. Some people, be it a newbie or an  
> expert, will
> learn better to understand through examples. For sure, we don't  
> really want
> to encourage any spoon fed activities here.
> I respect your honesty. I will encourage those answering newbie  
> questions to be more explicit wherever possible. Just understand  
> that everyone on this list and in IRC is an unpaid volunteer, giving  
> of their time freely. In some cases an expert has to make a choice:  
> give a brief answer or give no answer. Given the option, I think  
> even a newbie would appreciate the quick answer as opposed to  
> silence on the wire.
> 3. The Wiki needs to be revised with additional examples.
> Agreed. Volunteers welcome. :) Seriously, I need as much help as  
> possible with the wiki. I definitely have a core of people helping  
> out. (You know who you are, and I thank you profusely.) I would like  
> to have more help. Keeping the wiki updated is a big job. Anthony &  
> company add features faster than we can document them! In many  
> cases, because Tony is such a great programmer, he can add stuff in  
> like an hour and it takes 2-3 hours for me to read the source code,  
> recompile, make changes to my dialplan or other configs, test  
> various scenarios, and then update the wiki with the new API, dp  
> app, chan var, SIP profile param, etc. All the while I have a day  
> job and other FreeSWITCH-related duties.
> There may be some
> few good suggestions with examples replied to the posts that helped  
> the
> posters. Perhaps, one needs to make sure those good suggestions with
> examples get added to the Wiki for others benefit. The
> http://wiki.freeswitch.org/wiki/Dialplan_XML Dialplan XML  and
> http://wiki.freeswitch.org/wiki/SIP_Provider_Examples SIP Provider  
> Examples
> are two good examples to follow. This way, a newbie can learn easier,
> instead of bombarding the list with the same questions from time to  
> time.
> We spent a ton of time on the FreeSWITCH book, which contains a lot  
> of the hand-holding newbies really need. It's relatively inexpensive  
> and you can get just the PDF if you like. (If you're destitute then  
> you can probably borrow the book from someone who has it.)
> <snip...>
> For instance, I recently (as far back as 3 weeks
> ago) told someone in a VoIP forum about FS conference calls and even
> provided the  http://wiki.freeswitch.org/wiki/FS_weekly_2010_09_15  
> link  (at
> the time). He replied back and told me that he doesn't know how to  
> make his
> VoIP device to support a SIP URI dial into the conference line.
> I'm not trying to be mean here, but honestly, if he can't dial any  
> of our ways of getting to the conference then he's *not ready for a  
> VoIP conference*!! We have many ways to connect:
> PSTN: 1-919-386-990
> SIP: sip:888 at conference.freeswitch.org
> GTalk: gtalk:conf+888 at conference.freeswitch.org
> Skype: call skype user "skypiax5"
> That's five different ways of connecting. I'm sorry, but that's more  
> than enough ways to get people to call a *VoIP* conference about  
> telecom software. If people are incapable of connecting from one of  
> these five ways then they are not yet ready for FreeSWITCH.
> I will keep working the wiki and making FreeSWITCH as easy as  
> possible for newbies. However, please keep in mind that those who  
> don't have telecom, networking, and/or VoIP experience are going to  
> experience a much steeper learning curve. That's just the nature of  
> the beast. To ease their transition maybe we could come up with a  
> recommended reading list? "VoIP For Dummies" kind of stuff maybe. If  
> you guys have any suggestions I'll put the on the wiki.
> -MC
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