[Freeswitch-users] Get on IRC day!!
david.ponzone at ipeva.fr
Fri Oct 8 15:06:33 PDT 2010
I concur what Michael says.
We see quite some people on IRC, who (and I am just stating a fact)
require a LOT of help, althought they didn't really do their homework,
and their main objective is to connect 2 phones at home to a common
So I would agree that in a such case, detailed explanations are
required. But the issue is, most FreeSWITCHers won't have the time for
it, and those newbies don't have money to spend for consultancy or a
full VoIP course.
And for someone already "VOIP-enabled", FreeSWITCH's learning curve is
quite fast, if you immerge yourself in it for at least 2 weeks, if you
read the wiki and the book, and if you join the channel, not only to
ask questions around, but also to read other discussions. I learn so
many things just being there.
Also, a lot of people think that there is a team somewhere in charge
of completing the wiki.
It's everybody's task to do it, if one feels he has an interesting
info to share, or a nice example to give to newbies.
Also there are still quite some mistakes to correct (I corrected one
the other day in the doublenat scenario example), and variables to
Even a newbie can document, once he has understood something that is
not explained on the wiki.
David Ponzone Direction Technique
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Le 08/10/2010 à 23:31, Michael Collins a écrit :
> On Fri, Oct 8, 2010 at 1:06 PM, mazilo
> <Nabble at slickdeals.endjunk.com> wrote:
> 1. FS needs to setup/provide a good forum, instead of the unfavorable
> mailing list.
> No, it doesn't. We've heard this argument for three years. We've
> openly stated that while *we*, personally (the core FS team) don't
> care for having a forum, we are not against the community setting
> one up and maintaining it. We had one person try two different
> things with a forum, one of which I think is the Nabble thing. It
> died a slow, painful death from lack of community support. Our
> community as a whole just doesn't want one. An argument has been
> floated that having a forum will allow the community to grow and
> thrive, and therefore *we* (the core FS team) should sponsor and
> maintain it. Frankly, we don't buy it. We feel like having an
> AWESOME piece of software with enthusiastic users is what makes the
> community grow and thrive. If someone stays away from FreeSWITCH
> solely because they don't like our combination of mailing list, IRC,
> and wiki then so be it. We respect their decision.
> I tried to bring in as many newbies and/or other PBX users as
> I could (at least 4 newbies) and none of them has shown up. I
> followed up
> with them and got several answers. One of them is I had had my share
> mailing lists in the past and I don't like to deal with it again. I
> don't mind if FS has a good forum to attend. One managed to lurk
> around and
> told me that there are a lot of FS experts here trying to help, but
> wouldn't understand at all when reading the replies addressed to
> some posts.
> She told me the replies/suggestions were brief and vague with no
> examples to
> lead/guide any newbies to make them trying to understand. Honestly,
> I agree
> with her. This leads me to the next item below.
> 2. When helping a newbie, try to explain in more detail (best with an
> example) and don't be brief. For instance, when I posted
> this asking for some help, I know everyone, including Antonio, had
> voluntarily tried to help. However, telling a newbie like me to use
> param is
> really not going to help at all, let alone may completely discourage a
> newbie who tries to learn FS. Some people, be it a newbie or an
> expert, will
> learn better to understand through examples. For sure, we don't
> really want
> to encourage any spoon fed activities here.
> I respect your honesty. I will encourage those answering newbie
> questions to be more explicit wherever possible. Just understand
> that everyone on this list and in IRC is an unpaid volunteer, giving
> of their time freely. In some cases an expert has to make a choice:
> give a brief answer or give no answer. Given the option, I think
> even a newbie would appreciate the quick answer as opposed to
> silence on the wire.
> 3. The Wiki needs to be revised with additional examples.
> Agreed. Volunteers welcome. :) Seriously, I need as much help as
> possible with the wiki. I definitely have a core of people helping
> out. (You know who you are, and I thank you profusely.) I would like
> to have more help. Keeping the wiki updated is a big job. Anthony &
> company add features faster than we can document them! In many
> cases, because Tony is such a great programmer, he can add stuff in
> like an hour and it takes 2-3 hours for me to read the source code,
> recompile, make changes to my dialplan or other configs, test
> various scenarios, and then update the wiki with the new API, dp
> app, chan var, SIP profile param, etc. All the while I have a day
> job and other FreeSWITCH-related duties.
> There may be some
> few good suggestions with examples replied to the posts that helped
> posters. Perhaps, one needs to make sure those good suggestions with
> examples get added to the Wiki for others benefit. The
> http://wiki.freeswitch.org/wiki/Dialplan_XML Dialplan XML and
> http://wiki.freeswitch.org/wiki/SIP_Provider_Examples SIP Provider
> are two good examples to follow. This way, a newbie can learn easier,
> instead of bombarding the list with the same questions from time to
> We spent a ton of time on the FreeSWITCH book, which contains a lot
> of the hand-holding newbies really need. It's relatively inexpensive
> and you can get just the PDF if you like. (If you're destitute then
> you can probably borrow the book from someone who has it.)
> For instance, I recently (as far back as 3 weeks
> ago) told someone in a VoIP forum about FS conference calls and even
> provided the http://wiki.freeswitch.org/wiki/FS_weekly_2010_09_15
> link (at
> the time). He replied back and told me that he doesn't know how to
> make his
> VoIP device to support a SIP URI dial into the conference line.
> I'm not trying to be mean here, but honestly, if he can't dial any
> of our ways of getting to the conference then he's *not ready for a
> VoIP conference*!! We have many ways to connect:
> PSTN: 1-919-386-990
> SIP: sip:888 at conference.freeswitch.org
> GTalk: gtalk:conf+888 at conference.freeswitch.org
> Skype: call skype user "skypiax5"
> That's five different ways of connecting. I'm sorry, but that's more
> than enough ways to get people to call a *VoIP* conference about
> telecom software. If people are incapable of connecting from one of
> these five ways then they are not yet ready for FreeSWITCH.
> I will keep working the wiki and making FreeSWITCH as easy as
> possible for newbies. However, please keep in mind that those who
> don't have telecom, networking, and/or VoIP experience are going to
> experience a much steeper learning curve. That's just the nature of
> the beast. To ease their transition maybe we could come up with a
> recommended reading list? "VoIP For Dummies" kind of stuff maybe. If
> you guys have any suggestions I'll put the on the wiki.
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
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