[Freeswitch-users] Help! FS Unable to Handle Incoming Calls Through SIP Gateway

[Michael Collins]

Run your same test on FreeSWITCH but turn on sip debugging at the fs_cli:
sofia global siptrace on

Then make the call and capture the output and put into new pastebin.
Hopefully you'll see why the channel is already hungup when it goes to play
music.
-MC

2010/11/10 Yasuro <yasuro at yasuro.com>

>  Hi, FreeSWITCH gurus! I need your help!
>
> First off, I am new to FS and I am new to Internet telephony as well. Heck,
> I am new to the concept of NAT, UPnP, etc., so please bear with my
> ignorance.
>
> I subscribe to a VoIP service at home, with which I get one DID. They
> supply me a VoIP adapter. Their expected usage is for you to plug in analog
> phones to the analog phone jacks in the VoIP adapter. However, It also has
> four Ethernet LAN ports and it acts as a router. You can also access it from
> the LAN side and register with its built-in SIP gateway.
>
> What I would like to do is to run FS (Windows version) on one of the
> Windows PCs, have it register with the SIP gateway, and have it act as an AA
> or IVR. For testing, I am having it just play music.
>
> When I tried the same idea with AsterikWin32, it worked just as I had
> hoped; it answered incoming calls automatically. However, I somehow cannot
> make it work with FS. I simulate incoming calls to my DID number with
> Skype's Sypeout. It fails after a short while with such error messages as
> "network error." It appears the call was never answered.
>
> FS is assigned an extension number 7 at the gateway. When I call extension
> 7 from a different extension (at the gateway level, not an extension inside
> FS), FS does answer the call and I hear music. FS fails to answer only
> incoming calls from outside.
>
> I think my FS configuration is fairly standard. I created an external SIP
> profile for the gateway under conf/sip_profiles/external/ and modified
> conf/dialplan/public/00_inbound_did.xml so incoming calls to the gateway
> will be transferred to an extension within FS.
>
> FS's messages and logs, plus the result of packet captures indicate that FS
> *thinks *it has answered the call, and goes on to initiate media
> communication. I see RTP packets going from FS to the SIP gateway. What's
> different from AsteriskWin32's case is that there are no RTP packets coming
> back from the SIP gateway to FS. Turning of the firewall of the PC does not
> seem to change the result in any way.
>
> For your perusal, I have created the following logs of communication
> between FS/AsteriskWin32 and the SIP gateway:
>
>    - AsteriskWin32's case
>       - Summary: http://pastebin.freeswitch.org/14457
>        - Details: http://pastebin.freeswitch.org/14460
>    - FreeSWITCh's case
>       - Summary: http://pastebin.freeswitch.org/14462
>       - Details: http://pastebin.freeswitch.org/14463
>       - Log: http://pastebin.freeswitch.org/14465
>
> The IP address of the SIP gateway is *192.168.11.250*, and that of the PC
> FS/AsteriskWin32 resides in is *192.168.11.11*. My DID number is masked as
> ABCDEFGHIJ. I do not know if it gives you any useful information, but those
> files include the registration phase. *FS's log was taken at a different
> time*, so it does not entirely match the packet captures.
>
> I also have the corresponding Pcap files. Please let me know if you need
> them.
>
> I am not entirely sure, but I think as far as what I'd like to do is
> concerned, NAT is not going to be an issue, because the FS/AsteriskWin32 PC
> and the SIP gateway (its LAN side IP address) are on the same subnet
> (192.168.11/24). At this time, I do not need to access FS from the Internet.
>
> Finally, I will give you more details about my setup, which may or may not
> be relevant to this issue.
>
> My home LAN is set up this way:
>
> http://i139.photobucket.com/albums/q302/starplatina/For%20Blogs/HomeLANSetup.jpg
> Please note that there are *two layers* of NAT, and that in the inner
> layer, two NAT devices exist. I know it looks convoluted, but there are
> logical reasons for this setup.
>
> The VoIP service provider only supports the PCMU codec. The music file I
> prepared for this testing is encoded in PCMU, so codecs will not be an
> issue.
>
> Please do not hesitate to ask if you have any questions. Thanks for your
> help in advance!
>
> Yasuro
>
>
>
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