[Freeswitch-users] call info display
frank at carmickle.com
Tue Mar 16 12:12:13 PDT 2010
On Tue, Mar 16, Ken Gillett wrote:
> Previously I had a company with a call centre, in which we used a Meridian Option 11 (hardware telephone switch) on an ISDN 30 trunk with a range of DDI numbers. Each client was provided with one of those DDI numbers on which their customers would call us, so it was vital the operator knew which client's customer was calling. Within the configuration of the Option 11 I named each incoming DDI with the respective client's (Company) name and then that name was sent to the extension, along with the incoming CLI, so each operator knew which client's number had been called (and hence how to respond) and also who was calling, either their number, or name if it could be matched in an address directory (although cannot now remember if that was done by the switch itself or the extension phone).
> Nothing strange about any of that, but I'm trying to relate those same requirements to the capabilities of FS. My assumption has been that FS would be able to match anything traditional telephone switches could manage, but I now need some confirmation of this.
> So, are the callee ID and number the incoming line name and number respectively and it's those that FS sends to the extension for display?
> Where does this data come from? Surely naming the incoming lines must be part of the configuration.
> Can I name them to whatever I want?
> Is the incoming CLI number sent directly to the extension (where it's up to the extension what it then displays)?
> Does FS do any matching to a name in a directory first and then send the matched name to the extension?
> Sorry to keep asking - I'm sure this is very obvious to those who know, but I'm still trying to learn all about FS and what it can and can't do.
Most anything you want to do can be done. You really need to set up a lab and get your hands dirty to find out what each scenario requires. This is the only way you can really learn the ins and outs of FS.
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