[Freeswitch-users] IVR to hunt group to external destination fails // direct to hunt group to external desitnation succeeds

Michael Collins msc at freeswitch.org
Tue Mar 9 23:00:53 PST 2010

On Tue, Mar 9, 2010 at 9:55 PM, William Traenkle <will.traenkle at yahoo.com>wrote:

> When a hunt group is accessed from the main IVR, the hunt group dials an
> internal extension via transfer correctly but when trying to dial an
> external number such a cell phone via sip uri it is unable to connect or
> ring the phone but it waits the correct timeout period before it goes to
> voicemail.
> However, if you access the hunt group directly without going through the
> main IVR, all works perfectly.
> Any ideas where I should look and what line of code I might be missing?
Start by capturing the fs_cli debug output for the IVR call. Look through
the debug lines for clues as to what is happening with your call. The
symptom "unable to connect" has many possible causes, so try to locate the
debug lines leading up to the attempt to bridge the SIP URI. If you want
community help then pastebin the full debug log plus the relevant XML: the
dialplan extension and the IVR definition.
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