[Freeswitch-users] skill-based ACD

[Paweł Pierścionek]

Michael Collins pisze:
>
>
> On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <markmorreny at gmail.com 
> <mailto:markmorreny at gmail.com>> wrote:
>
>     Hello
>      
>     Has any tried setting up an ACD based on skillset?  The current
>     out-of-box version of fifo does not seem to support acd based on
>     agent skillset.  Does anyone have any experience in doing it with
>     some external scripting using lua or javascript? 
>      
>     I am interested in hearing how others may have done it as I am
>     trying to implement one myself.
>      
>     thx,
>      
>     mark
>
>
> I was curious about this myself. Even if someone has built a non-free 
> skills-based ACD using FS I'd like to know about it.
> -MC
>
What is a skills-based ACD ?
My FS based ACD allows agents to log-in to multiple queues at once and 
have different priority setting in each of the queues - does this count 
as skills-based ?
It does not allow to limit the number of calls an agent can answer from 
a queue daily nor does it allow to set distribution of calls to an agent 
from his queues (other the by priority).

Pawel,