[Freeswitch-users] ACD Queues

Ken Treis ken at miriamtech.com
Sat Nov 15 16:21:28 PST 2008

Hello all,

I managed to set up and play with FreeSWITCH a little (thanks to some  
great help from Brian via IRC a couple of months ago, thanks Brian!)  
but I am having trouble figuring out if FreeSWITCH is able to support  
automatic call distribution. I'm new to FreeSwitch but fairly familiar  
with Asterisk, where mod_queue does everything I need -- except work  
properly on EC2.

Is there any similar solution for FreeSWITCH? I have looked through  
the documentation on FIFOs but for our application I need the caller  
the software to dial agents when a call comes in, rather than having  
the agents wait on the line until somebody arrives. I also need the  
caller to be able to press a key to leave a message instead of  
continuing to wait in queue. If mod_fifo can do both of those things,  
then I'd be set.

Any pointers would be greatly appreciated.

Ken Treis
Miriam Technologies, Inc.

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