Receiving calls from an external IVR
I would like to integrate Freeswitch into my existing IVR platform. For now, I would like to use it to register VoIP phones, handle outbound calls and receive inbound calls from my IVR. We are a service provider, so this would be a multi-tenant configuration. Each one of our customers would be set up in their own Freeswitch context. I would set up the same extensions for a customer in our IVR and for Freeswitch. When someone dials ext 101 on our IVR, I would like the IVR to make a call to Freeswitch and have ext 101 ring for the customer’s context. My IVR would pass in the callerid of the inbound caller and I would like that number to display on the VoIP phone as the callerid and name. Furthermore, when someone at ext 101 dials ext 102, I need Freesswitch to make a call to the IVR. Is this possible? Are they any examples out there? How can I get started? I am a newbie to Freeswitch. Thanks, Ira Tessler
Hi Ira, Avi Marcus here. http://wiki.freeswitch.org/wiki/Mod_directory might come in useful here... to let people search though the extensions for the person to call. For IVR calling through, on your Dialogic IVR I'd imagine you can tell it to call a SIP. Simply have 101 in the IVR route to freeswitch's box @ the appropriate domain. In FreeSWITCH, you can easily send any number you want to be bridged to another SIP address, e.g. your current IVR. -Avi Marcus FreeSWITCH Consulting 0330-010-5060 (UK) On Mon, May 9, 2011 at 8:07 PM, Ira Tessler <ira@connectmevoice.com> wrote:
I would like to integrate Freeswitch into my existing IVR platform. For now, I would like to use it to register VoIP phones, handle outbound calls and receive inbound calls from my IVR. We are a service provider, so this would be a multi-tenant configuration. Each one of our customers would be set up in their own Freeswitch context. I would set up the same extensions for a customer in our IVR and for Freeswitch. When someone dials ext 101 on our IVR, I would like the IVR to make a call to Freeswitch and have ext 101 ring for the customer’s context. My IVR would pass in the callerid of the inbound caller and I would like that number to display on the VoIP phone as the callerid and name.
Furthermore, when someone at ext 101 dials ext 102, I need Freesswitch to make a call to the IVR.
Is this possible? Are they any examples out there? How can I get started? I am a newbie to Freeswitch.
Thanks,
Ira Tessler
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
So can I set up “customer a” set up in Freeswitch as customera.connectmevoice.com domain with ext 101. On my IVR, I can have it send an invite to 101@customera.connectmevoice.com? “Customer b” as customerb.connectmevoice.com and have the IVR route to 101@customerb.connectmevoice.com etc….. Ira Tessler ConnectMe (800) 743-1208 *From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Avi Marcus *Sent:* Monday, May 09, 2011 1:34 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Receiving calls from an external IVR Hi Ira, Avi Marcus here. http://wiki.freeswitch.org/wiki/Mod_directory might come in useful here... to let people search though the extensions for the person to call. For IVR calling through, on your Dialogic IVR I'd imagine you can tell it to call a SIP. Simply have 101 in the IVR route to freeswitch's box @ the appropriate domain. In FreeSWITCH, you can easily send any number you want to be bridged to another SIP address, e.g. your current IVR. -Avi Marcus FreeSWITCH Consulting 0330-010-5060 (UK) On Mon, May 9, 2011 at 8:07 PM, Ira Tessler <ira@connectmevoice.com> wrote: I would like to integrate Freeswitch into my existing IVR platform. For now, I would like to use it to register VoIP phones, handle outbound calls and receive inbound calls from my IVR. We are a service provider, so this would be a multi-tenant configuration. Each one of our customers would be set up in their own Freeswitch context. I would set up the same extensions for a customer in our IVR and for Freeswitch. When someone dials ext 101 on our IVR, I would like the IVR to make a call to Freeswitch and have ext 101 ring for the customer’s context. My IVR would pass in the callerid of the inbound caller and I would like that number to display on the VoIP phone as the callerid and name. Furthermore, when someone at ext 101 dials ext 102, I need Freesswitch to make a call to the IVR. Is this possible? Are they any examples out there? How can I get started? I am a newbie to Freeswitch. Thanks, Ira Tessler _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Can you provide me with a simple example of a FS dialplan that will receive a call from 101@domain and route the call to a context? Ira Tessler ConnectMe (800) 743-1208 *From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Avi Marcus *Sent:* Monday, May 09, 2011 1:34 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Receiving calls from an external IVR Hi Ira, Avi Marcus here. http://wiki.freeswitch.org/wiki/Mod_directory might come in useful here... to let people search though the extensions for the person to call. For IVR calling through, on your Dialogic IVR I'd imagine you can tell it to call a SIP. Simply have 101 in the IVR route to freeswitch's box @ the appropriate domain. In FreeSWITCH, you can easily send any number you want to be bridged to another SIP address, e.g. your current IVR. -Avi Marcus FreeSWITCH Consulting 0330-010-5060 (UK) On Mon, May 9, 2011 at 8:07 PM, Ira Tessler <ira@connectmevoice.com> wrote: I would like to integrate Freeswitch into my existing IVR platform. For now, I would like to use it to register VoIP phones, handle outbound calls and receive inbound calls from my IVR. We are a service provider, so this would be a multi-tenant configuration. Each one of our customers would be set up in their own Freeswitch context. I would set up the same extensions for a customer in our IVR and for Freeswitch. When someone dials ext 101 on our IVR, I would like the IVR to make a call to Freeswitch and have ext 101 ring for the customer’s context. My IVR would pass in the callerid of the inbound caller and I would like that number to display on the VoIP phone as the callerid and name. Furthermore, when someone at ext 101 dials ext 102, I need Freesswitch to make a call to the IVR. Is this possible? Are they any examples out there? How can I get started? I am a newbie to Freeswitch. Thanks, Ira Tessler _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Ira, what you're looking for is multi-tenancy. All of which can be explained further here: http://wiki.freeswitch.org/wiki/Multi-tenant On Wed, May 11, 2011 at 11:25 AM, Ira Tessler <ira@connectmevoice.com>wrote:
Can you provide me with a simple example of a FS dialplan that will receive a call from 101@domain and route the call to a context?
Ira Tessler
ConnectMe
(800) 743-1208
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Avi Marcus *Sent:* Monday, May 09, 2011 1:34 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Receiving calls from an external IVR
Hi Ira, Avi Marcus here.
http://wiki.freeswitch.org/wiki/Mod_directory might come in useful here... to let people search though the extensions for the person to call.
For IVR calling through, on your Dialogic IVR I'd imagine you can tell it to call a SIP. Simply have 101 in the IVR route to freeswitch's box @ the appropriate domain.
In FreeSWITCH, you can easily send any number you want to be bridged to another SIP address, e.g. your current IVR.
-Avi Marcus
FreeSWITCH Consulting
0330-010-5060 (UK)
On Mon, May 9, 2011 at 8:07 PM, Ira Tessler <ira@connectmevoice.com> wrote:
I would like to integrate Freeswitch into my existing IVR platform. For now, I would like to use it to register VoIP phones, handle outbound calls and receive inbound calls from my IVR. We are a service provider, so this would be a multi-tenant configuration. Each one of our customers would be set up in their own Freeswitch context. I would set up the same extensions for a customer in our IVR and for Freeswitch. When someone dials ext 101 on our IVR, I would like the IVR to make a call to Freeswitch and have ext 101 ring for the customer’s context. My IVR would pass in the callerid of the inbound caller and I would like that number to display on the VoIP phone as the callerid and name.
Furthermore, when someone at ext 101 dials ext 102, I need Freesswitch to make a call to the IVR.
Is this possible? Are they any examples out there? How can I get started? I am a newbie to Freeswitch.
Thanks,
Ira Tessler
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (3)
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Avi Marcus
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Brad Mina
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Ira Tessler