Hi this is the XML code that i have in order to play some announce-sound that says press 1 to leave a message <param name="announce-sound" value="/var/lib/freeswitch/recordings/dp/on_hold_msg.wav"/> <param name="announce-frequency" value="30"/> <action application="set" data="cc_exit_keys=1"/> This works great, the problem if an agent picks up the phone while the announce-sound is palying the system will connect the call however the caller will still hear the announce sound and will only connect to agent when the sound is done -- Moshe Rosenberg Tel. 718 633 1444 Cel. 347 678 3993 www.data <http://www.dataday.consulting/>phone.cloud Moshe@dataphone.cloud