mod_callcenter setting caller name on a per call basis
Hi, I'd like to use mod_callcenter to have the agents answer calls on behalf of multiple clients. The simplest way - and the way that I'm doing it at the moment (without mod_callcenter) is setting the caller_id_name in the dialplan based on the dialled number. So it's a bit of a fudge, (as it should be the called_id_name as it were), but at least it displays on the phone so that the agent can answer properly: 123 calling 555(ACME) displays: From: ACME 123 Agent answers "Hello ACME, how can I help you" 456 calling 666(Bedrock) displays: From: Bedrock 666 Agent answers "Hello Bedrock, how can I help you" With mod_callcenter the wiki says: <!-- If you would like to set the Caller ID name, for whatever reason notice below. --> <agent name="1001@default" type="callback" contact="[origination_caller_id_name='Queue Caller']user/1001@default <snip> Which works fine with a fixed value, but trying to include a variable set earlier in the dialplan like: <agent name="1001@default" type="callback" contact="[origination_caller_id_name=${the_name_I_set}]user/1001@default <snip> Throws an error: 2012-03-09 10:59:25.810882 [CRIT] switch_channel.c:1183 Invalid data (${sip_from_display} contains a variable) 2012-03-09 10:59:25.810882 [CRIT] switch_channel.c:1183 Invalid data (${sip_full_from} contains a variable) I understand the security reasons for not allowing variables within variables - as explained by Brian here http://jira.freeswitch.org/browse/FS-3015 So - given all that - any suggestions on how to get this to work with mod_callcenter? Mike
In case it's of use to anyone else: Thanks to the guys on the IRC - the solution to this is to set the caller_id_name variable in the dialplan before calling the callcenter application thuswise: <action application="set" data="caller_id_name=Wookie"/> <action application="callcenter" data="support@default"/> This works a treat. The other methods we tried - using effective_caller_id_name or orignination_caller_id_name with either export, set or bridge_export didn't work. Mike On Fri, Mar 9, 2012 at 12:09 PM, Mike <motosota@gmail.com> wrote:
Hi,
I'd like to use mod_callcenter to have the agents answer calls on behalf of multiple clients.
The simplest way - and the way that I'm doing it at the moment (without mod_callcenter) is setting the caller_id_name in the dialplan based on the dialled number. So it's a bit of a fudge, (as it should be the called_id_name as it were), but at least it displays on the phone so that the agent can answer properly:
123 calling 555(ACME) displays: From: ACME 123 Agent answers "Hello ACME, how can I help you"
456 calling 666(Bedrock) displays: From: Bedrock 666 Agent answers "Hello Bedrock, how can I help you"
With mod_callcenter the wiki says:
<!-- If you would like to set the Caller ID name, for whatever reason notice below. --> <agent name="1001@default" type="callback" contact="[origination_caller_id_name='Queue Caller']user/1001@default <snip>
Which works fine with a fixed value, but trying to include a variable set earlier in the dialplan like: <agent name="1001@default" type="callback" contact="[origination_caller_id_name=${the_name_I_set}]user/1001@default <snip>
Throws an error: 2012-03-09 10:59:25.810882 [CRIT] switch_channel.c:1183 Invalid data (${sip_from_display} contains a variable) 2012-03-09 10:59:25.810882 [CRIT] switch_channel.c:1183 Invalid data (${sip_full_from} contains a variable)
I understand the security reasons for not allowing variables within variables - as explained by Brian here http://jira.freeswitch.org/browse/FS-3015
So - given all that - any suggestions on how to get this to work with mod_callcenter?
Mike
participants (1)
-
Mike