Sean, what is the difference between the user's extension and the voicemail extension? They should be the same, no? I found a plethora of variables and parameters that you can set in: https://freeswitch.org/confluence/display/FREESWITCH/mod_voicemail Hope this helps. John Boteler Bote Communications -----Original Message----- From: FreeSWITCH-users <freeswitch-users-bounces@lists.freeswitch.org> On Behalf Of Sean Devoy via FreeSWITCH-users Sent: Sunday, 20 February, 2022 22:50 To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org> Subject: Re: [Freeswitch-users] voicemail from domain Hi, I finally found that setting these values in the directory file, specifically the voicemail directory for the user works. Here is an example: <param name="vm-password" value="1234"/> <param name="vm-message-ext" value="wav"/> <param name="vm-delete-file" value="false"/> <param name="vm-attach-file" value="true"/> <param name="vm-mailto" value=beth@somedomain.com/> <param name="vm-mailfrom" value=voicemail@somedomain.com/> <param name="vm-email-all-messages" value="true"/> I first made the mistake of adding these to the user’s extension, but it must be that user’s voicemail extension. HTH, Sean