Does the calls_answered column in the agent table ever get reset to 0? If I am using a “agent-with-fewest-calls” strategy and say I add a new agent. Does that new agent get all the calls until the calls_answered counter catches up? Or if an agent logs out and then logs back into a queue say a day later, does he get all the calls until he catches up? Thanks, Ira Tessler Lead Software Engineer ConnectMe (732) 490-9007 x2 ira@connectmevoice.com