Problem with CALL PICKUP (intercept) in QUEUES (mod_callcenter)
Hi ! First about terminology: *Call Pickup*the ability to pull a ringing call to the phone you are currently on. Call Pickup = Call Intercept = Call group pickup. We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony system with Kamailio and other SIP services. The problem with call pickup (intercept) when using a Queue (mod_callcenter). The group pickup scheme we are using described here: http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html. We do SUBSCRIBE (3 see link) to some our service - that return information about the call (call legs) in NOTIFY with XML body (5). Then we do an INVITE with REPLACES (7) that actually do the Intercept. This works on normal calls, but doesn't work with Queues. In the queue a few agents simultaneously calling, and when INVITE w Replace headers comes it didn't intercept the call. The question is: how to implement Call Group Pickup (Call Intercept) with mod_callcenter ? If it necessary i can add call sip traces for more details. Thanks in advance for any help. Regards Ewgeny.
Some more information about the issue with group pickup. Why intercept doesn't work with Queues ? 15.11.2016 17:47, Ewgeny пишет:
Hi !
First about terminology: *Call Pickup*the ability to pull a ringing call to the phone you are currently on.
Call Pickup = Call Intercept = Call group pickup.
We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony system with Kamailio and other SIP services.
The problem with call pickup (intercept) when using a Queue (mod_callcenter).
The group pickup scheme we are using described here: http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html.
We do SUBSCRIBE (3 see link) to some our service - that return information about the call (call legs) in NOTIFY with XML body (5).
Then we do an INVITE with REPLACES (7) that actually do the Intercept.
This works on normal calls, but doesn't work with Queues.
In the queue a few agents simultaneously calling, and when INVITE w Replace headers comes it didn't intercept the call.
The question is: how to implement Call Group Pickup (Call Intercept) with mod_callcenter ?
If it necessary i can add call sip traces for more details.
Thanks in advance for any help.
Regards Ewgeny.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
P.S. see attached file with call-flows. Thanks in advance for any help. Regards Ewgeny. 16.11.2016 13:56, Ewgeny пишет:
Some more information about the issue with group pickup.
Why intercept doesn't work with Queues ?
15.11.2016 17:47, Ewgeny пишет:
Hi !
First about terminology: *Call Pickup*the ability to pull a ringing call to the phone you are currently on.
Call Pickup = Call Intercept = Call group pickup.
We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony system with Kamailio and other SIP services.
The problem with call pickup (intercept) when using a Queue (mod_callcenter).
The group pickup scheme we are using described here: http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html.
We do SUBSCRIBE (3 see link) to some our service - that return information about the call (call legs) in NOTIFY with XML body (5).
Then we do an INVITE with REPLACES (7) that actually do the Intercept.
This works on normal calls, but doesn't work with Queues.
In the queue a few agents simultaneously calling, and when INVITE w Replace headers comes it didn't intercept the call.
The question is: how to implement Call Group Pickup (Call Intercept) with mod_callcenter ?
If it necessary i can add call sip traces for more details.
Thanks in advance for any help.
Regards Ewgeny.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Bug reports go to JIRA. Don't forget to put debug logs (/log 7 siptrace etc) and your configurations. On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <evoip@ukr.net> wrote:
P.S.
see attached file with call-flows.
Thanks in advance for any help. Regards Ewgeny.
16.11.2016 13:56, Ewgeny пишет:
Some more information about the issue with group pickup.
Why intercept doesn't work with Queues ?
15.11.2016 17:47, Ewgeny пишет:
Hi !
First about terminology: *Call Pickup* the ability to pull a ringing call to the phone you are currently on.
Call Pickup = Call Intercept = Call group pickup.
We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony system with Kamailio and other SIP services.
The problem with call pickup (intercept) when using a Queue (mod_callcenter).
The group pickup scheme we are using described here: http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html.
We do SUBSCRIBE (3 see link) to some our service - that return information about the call (call legs) in NOTIFY with XML body (5).
Then we do an INVITE with REPLACES (7) that actually do the Intercept.
This works on normal calls, but doesn't work with Queues.
In the queue a few agents simultaneously calling, and when INVITE w Replace headers comes it didn't intercept the call.
The question is: how to implement Call Group Pickup (Call Intercept) with mod_callcenter ?
If it necessary i can add call sip traces for more details.
Thanks in advance for any help.
Regards Ewgeny.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.orghttp://www.freeswitchsolutions.com
Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://confluence.freeswitch.orghttp://www.cluecon....
FreeSWITCH-users mailing listFreeSWITCH-users@lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.frees...
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.orghttp://www.freeswitchsolutions.com
Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://confluence.freeswitch.orghttp://www.cluecon....
FreeSWITCH-users mailing listFreeSWITCH-users@lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.frees...
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org
the Bug report created - https://freeswitch.org/jira/browse/FS-9752 Regards Ewgeny. 16.11.2016 22:56, Ítalo Rossi пишет:
Bug reports go to JIRA.
Don't forget to put debug logs (/log 7 siptrace etc) and your configurations.
On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <evoip@ukr.net <mailto:evoip@ukr.net>> wrote:
P.S.
see attached file with call-flows.
Thanks in advance for any help.
Regards Ewgeny.
16.11.2016 13:56, Ewgeny пишет:
Some more information about the issue with group pickup.
Why intercept doesn't work with Queues ?
15.11.2016 17:47, Ewgeny пишет:
Hi !
First about terminology: *Call Pickup*the ability to pull a ringing call to the phone you are currently on.
Call Pickup = Call Intercept = Call group pickup.
We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony system with Kamailio and other SIP services.
The problem with call pickup (intercept) when using a Queue (mod_callcenter).
The group pickup scheme we are using described here: http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html <http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html>.
We do SUBSCRIBE (3 see link) to some our service - that return information about the call (call legs) in NOTIFY with XML body (5).
Then we do an INVITE with REPLACES (7) that actually do the Intercept.
This works on normal calls, but doesn't work with Queues.
In the queue a few agents simultaneously calling, and when INVITE w Replace headers comes it didn't intercept the call.
The question is: how to implement Call Group Pickup (Call Intercept) with mod_callcenter ?
If it necessary i can add call sip traces for more details.
Thanks in advance for any help.
Regards Ewgeny.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com>
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org <http://confluence.freeswitch.org> http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users <http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users <http://lists.freeswitch.org/mailman/options/freeswitch-users> http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com>
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org <http://confluence.freeswitch.org> http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users <http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users <http://lists.freeswitch.org/mailman/options/freeswitch-users> http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com> Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org <http://confluence.freeswitch.org> http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users <http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users <http://lists.freeswitch.org/mailman/options/freeswitch-users> http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org <mailto:italo@freeswitch.org>
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi ! is that possible to increase the BUG priority ? That's very important for our system. Regards Ewgeny. 17.11.16 15:40, Ewgeny пишет:
the Bug report created - https://freeswitch.org/jira/browse/FS-9752
Regards Ewgeny.
16.11.2016 22:56, Ítalo Rossi пишет:
Bug reports go to JIRA.
Don't forget to put debug logs (/log 7 siptrace etc) and your configurations.
On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <evoip@ukr.net <mailto:evoip@ukr.net>> wrote:
P.S.
see attached file with call-flows.
Thanks in advance for any help.
Regards Ewgeny.
16.11.2016 13:56, Ewgeny пишет:
Some more information about the issue with group pickup.
Why intercept doesn't work with Queues ?
15.11.2016 17:47, Ewgeny пишет:
Hi !
First about terminology: *Call Pickup*the ability to pull a ringing call to the phone you are currently on.
Call Pickup = Call Intercept = Call group pickup.
We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony system with Kamailio and other SIP services.
The problem with call pickup (intercept) when using a Queue (mod_callcenter).
The group pickup scheme we are using described here: http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html <http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html>.
We do SUBSCRIBE (3 see link) to some our service - that return information about the call (call legs) in NOTIFY with XML body (5).
Then we do an INVITE with REPLACES (7) that actually do the Intercept.
This works on normal calls, but doesn't work with Queues.
In the queue a few agents simultaneously calling, and when INVITE w Replace headers comes it didn't intercept the call.
The question is: how to implement Call Group Pickup (Call Intercept) with mod_callcenter ?
If it necessary i can add call sip traces for more details.
Thanks in advance for any help.
Regards Ewgeny.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com>
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org <http://confluence.freeswitch.org> http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users <http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users <http://lists.freeswitch.org/mailman/options/freeswitch-users> http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com>
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org <http://confluence.freeswitch.org> http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users <http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users <http://lists.freeswitch.org/mailman/options/freeswitch-users> http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com> Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org <http://confluence.freeswitch.org> http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users <http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users <http://lists.freeswitch.org/mailman/options/freeswitch-users> http://www.freeswitch.org
-- Ítalo Rossi italo@freeswitch.org <mailto:italo@freeswitch.org>
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
If you would like to engage commercial services on this, feel free to contact consulting@freeswitch.org <mailto:consulting@freeswitch.org>.
On Nov 29, 2016, at 10:03 AM, Eugene <evoip@ukr.net> wrote:
Hi !
is that possible to increase the BUG priority ?
That's very important for our system.
Regards Ewgeny.
17.11.16 15:40, Ewgeny пишет:
the Bug report created - https://freeswitch.org/jira/browse/FS-9752 <https://freeswitch.org/jira/browse/FS-9752>Regards Ewgeny.
16.11.2016 22:56, Ítalo Rossi пишет:
Bug reports go to JIRA.
Don't forget to put debug logs (/log 7 siptrace etc) and your configurations.
On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <evoip@ukr.net <mailto:evoip@ukr.net>> wrote: P.S.
see attached file with call-flows.
Thanks in advance for any help. Regards Ewgeny.
16.11.2016 13:56, Ewgeny пишет:
Some more information about the issue with group pickup.
Why intercept doesn't work with Queues ?
15.11.2016 17:47, Ewgeny пишет:
Hi !
First about terminology: Call Pickup the ability to pull a ringing call to the phone you are currently on.
Call Pickup = Call Intercept = Call group pickup.
We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony system with Kamailio and other SIP services.
The problem with call pickup (intercept) when using a Queue (mod_callcenter).
The group pickup scheme we are using described here: http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html <http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html>.
We do SUBSCRIBE (3 see link) to some our service - that return information about the call (call legs) in NOTIFY with XML body (5).
Then we do an INVITE with REPLACES (7) that actually do the Intercept.
This works on normal calls, but doesn't work with Queues. In the queue a few agents simultaneously calling, and when INVITE w Replace headers comes it didn't intercept the call.
The question is: how to implement Call Group Pickup (Call Intercept) with mod_callcenter ?
If it necessary i can add call sip traces for more details. Thanks in advance for any help.
You can do this by using loopback endpoint. It worked for me with queues. Although this may be not the best idea. 2016-11-29 21:10 GMT+06:00 Michael Jerris <mike@jerris.com>:
If you would like to engage commercial services on this, feel free to contact consulting@freeswitch.org.
On Nov 29, 2016, at 10:03 AM, Eugene <evoip@ukr.net> wrote:
Hi !
is that possible to increase the BUG priority ?
That's very important for our system.
Regards Ewgeny.
17.11.16 15:40, Ewgeny пишет:
the Bug report created - https://freeswitch.org/jira/browse/FS-9752 Regards Ewgeny.
16.11.2016 22:56, Ítalo Rossi пишет:
Bug reports go to JIRA.
Don't forget to put debug logs (/log 7 siptrace etc) and your configurations.
On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <evoip@ukr.net> wrote:
P.S.
see attached file with call-flows.
Thanks in advance for any help. Regards Ewgeny.
16.11.2016 13:56, Ewgeny пишет:
Some more information about the issue with group pickup.
Why intercept doesn't work with Queues ?
15.11.2016 17:47, Ewgeny пишет:
Hi !
First about terminology: *Call Pickup* the ability to pull a ringing call to the phone you are currently on.
Call Pickup = Call Intercept = Call group pickup.
We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony system with Kamailio and other SIP services.
The problem with call pickup (intercept) when using a Queue (mod_callcenter).
The group pickup scheme we are using described here: http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html.
We do SUBSCRIBE (3 see link) to some our service - that return information about the call (call legs) in NOTIFY with XML body (5).
Then we do an INVITE with REPLACES (7) that actually do the Intercept.
This works on normal calls, but doesn't work with Queues.
In the queue a few agents simultaneously calling, and when INVITE w Replace headers comes it didn't intercept the call.
The question is: how to implement Call Group Pickup (Call Intercept) with mod_callcenter ?
If it necessary i can add call sip traces for more details.
Thanks in advance for any help.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Kamil Nigmatullin Tel: 77272323748 mob: 7 (707) 2517003 Skype: kamil.nigmatullin
participants (5)
-
Eugene
-
Ewgeny
-
Kamil Nigmatullin
-
Michael Jerris
-
Ítalo Rossi