Could be useful to have a "callcenter_config queue send [queue_name] [uuid] [agent]" that would explicitly send a call in the queue to a given agent, regardless of that agent's state. (Well, at least assuming they are capable of receiving a call.) The idea would be for when you have a "senior" agent that is in the system to take calls that are send to them from other agents or from a control panel, or as a 'agent handoff' to an agent that hasn't yet made themselves active in the queue. I can use just a plain transfer, but that requires jumping through extra hoops to change the state of the target agent - to make sure that they don't receive an actual queue call while in the middle of a transferred call that is no longer managed by mod_callcenter. -- Nathan ------------------------------------------------------------ Nathan Neulinger nneul@mst.edu Missouri S&T Information Technology (573) 612-1412 System Administrator - Architect