Best practices for determining if originated call is answered by human or voicemail system?
I have a client that needs to reliably detect if their outbound calls are answered by a human or voicemail system, so that they can take different actions based on that determination. I looked at the AVMD module documentation at https://freeswitch.org/confluence/display/FREESWITCH/mod_avmd , and it seems to indicate that this simply detects a beep, i.e. it does not use talking / silence heuristics into account to determine if the call is answered by a human or machine. Am I correct about that? How is this intended to be used, do I assume that the call is answered by a human until this module sends a avmd%3A%3Abeep event to me? How do others use this module or other techniques to determine human / machine answer to outbound calls with Freeswitch? Thanks! Bob
There is actually a commercial module for AMD offered by FreeSWITCH Solutions https://freeswitch.com/cart.php?gid=2 On Wed, Feb 3, 2016 at 1:28 PM, Bob Hartwig <bobjectsfreeswitch@gmail.com> wrote:
I have a client that needs to reliably detect if their outbound calls are answered by a human or voicemail system, so that they can take different actions based on that determination.
I looked at the AVMD module documentation at https://freeswitch.org/confluence/display/FREESWITCH/mod_avmd , and it seems to indicate that this simply detects a beep, i.e. it does not use talking / silence heuristics into account to determine if the call is answered by a human or machine.
Am I correct about that? How is this intended to be used, do I assume that the call is answered by a human until this module sends a avmd%3A%3Abeep event to me? How do others use this module or other techniques to determine human / machine answer to outbound calls with Freeswitch?
Thanks! Bob
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I have had pretty good results with Sangoma Lyra AMD. Peter On 02/03/16 20:28, Bob Hartwig wrote:
I have a client that needs to reliably detect if their outbound calls are answered by a human or voicemail system, so that they can take different actions based on that determination.
I looked at the AVMD module documentation at https://freeswitch.org/confluence/display/FREESWITCH/mod_avmd , and it seems to indicate that this simply detects a beep, i.e. it does not use talking / silence heuristics into account to determine if the call is answered by a human or machine.
Am I correct about that? How is this intended to be used, do I assume that the call is answered by a human until this module sends a avmd%3A%3Abeep event to me? How do others use this module or other techniques to determine human / machine answer to outbound calls with Freeswitch?
Thanks! Bob
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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I wouldn't use beep detection in a dialer application, but it could be useful in something like follow me to reduce the occurrence of voicemails being left on subscriber phones. On Wed, Feb 3, 2016 at 2:28 PM, Bob Hartwig <bobjectsfreeswitch@gmail.com> wrote:
I have a client that needs to reliably detect if their outbound calls are answered by a human or voicemail system, so that they can take different actions based on that determination.
I looked at the AVMD module documentation at https://freeswitch.org/confluence/display/FREESWITCH/mod_avmd , and it seems to indicate that this simply detects a beep, i.e. it does not use talking / silence heuristics into account to determine if the call is answered by a human or machine.
Am I correct about that? How is this intended to be used, do I assume that the call is answered by a human until this module sends a avmd%3A%3Abeep event to me? How do others use this module or other techniques to determine human / machine answer to outbound calls with Freeswitch?
Thanks! Bob
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (4)
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Anthony Minessale
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Bob Hartwig
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Christopher Rienzo
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Peter Steinbach