Switch on/off call recording
Hi, I have setup a little call center application using mod_callcenter. Now what I want is to record all the calls based on the click of an ON?OFF button on the web app. Is there any variable or something like that which I can set like True or False to switch the call recording on or off? Also I want to know if the recording is possible per agent or not i.e. the call session to be recorded for a particular agent. Please throw some light on this. Thanks in advance. Regards -Ashish
Are you currently recording calls now? If so, how are you doing that? -MC On Tue, May 21, 2013 at 10:04 PM, Ashish gautam <ashish@nms.co.in> wrote:
Hi,
I have setup a little call center application using mod_callcenter. Now what I want is to record all the calls based on the click of an ON?OFF button on the web app. Is there any variable or something like that which I can set like True or False to switch the call recording on or off?
Also I want to know if the recording is possible per agent or not i.e. the call session to be recorded for a particular agent.
Please throw some light on this.
Thanks in advance.
Regards -Ashish
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
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-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
I am doing it through dialplan app record_session. And it records for all the calls. Now I want it for selected calls only. On Wed, May 22, 2013 at 11:50 AM, Michael Collins <msc@freeswitch.org>wrote:
Are you currently recording calls now? If so, how are you doing that? -MC
On Tue, May 21, 2013 at 10:04 PM, Ashish gautam <ashish@nms.co.in> wrote:
Hi,
I have setup a little call center application using mod_callcenter. Now what I want is to record all the calls based on the click of an ON?OFF button on the web app. Is there any variable or something like that which I can set like True or False to switch the call recording on or off?
Also I want to know if the recording is possible per agent or not i.e. the call session to be recorded for a particular agent.
Please throw some light on this.
Thanks in advance.
Regards -Ashish
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
You could have your web app set a channel variable and then only turn on recording if that channel variable was set to true: <condition field="${recording_enabled}" expression="^true$"> <action application="record_session" data="/path/to/file.wav"/> </condition> Just be sure to use continue="true" on that extension. ;) -MC On Tue, May 21, 2013 at 11:29 PM, Ashish gautam <ashish@nms.co.in> wrote:
I am doing it through dialplan app record_session. And it records for all the calls. Now I want it for selected calls only.
On Wed, May 22, 2013 at 11:50 AM, Michael Collins <msc@freeswitch.org>wrote:
Are you currently recording calls now? If so, how are you doing that? -MC
On Tue, May 21, 2013 at 10:04 PM, Ashish gautam <ashish@nms.co.in> wrote:
Hi,
I have setup a little call center application using mod_callcenter. Now what I want is to record all the calls based on the click of an ON?OFF button on the web app. Is there any variable or something like that which I can set like True or False to switch the call recording on or off?
Also I want to know if the recording is possible per agent or not i.e. the call session to be recorded for a particular agent.
Please throw some light on this.
Thanks in advance.
Regards -Ashish
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
participants (2)
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Ashish gautam
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Michael Collins