Hi all, After using a Snom Meeting Point for 9 months that suddenly went dead while connected to PoE which in turn is properly connected to UPS my customer is extremely upset and frustrated to that experience. He is asking me for a quote on the best possible tabletop conference phone that we can use with FS since he is not even interested in processing the Meeting Point warranty. Please please please,your input is appreciated!!! Regards, Luis
On 8/18/2011 11:50 AM, Luis F Urrea wrote:
Hi all,
After using a Snom Meeting Point for 9 months that suddenly went dead while connected to PoE which in turn is properly connected to UPS my customer is extremely upset and frustrated to that experience.
He is asking me for a quote on the best possible tabletop conference phone that we can use with FS since he is not even interested in processing the Meeting Point warranty.
Please please please,your input is appreciated!!!
Regards,
Luis
I have had good luck with the polycom soundstation ip conference phones. Good sound quality and they have options for extra mics to be placed around the room or table. Easy to configure if you are at all familiar with the polycom config's. I have several of these in place going back about 4 years. JohnM
+1 for the Polycoms. They sound great and are very reliable. Spencer On Aug 18, 2011, at 11:15 AM, john Millican wrote:
On 8/18/2011 11:50 AM, Luis F Urrea wrote:
Hi all,
After using a Snom Meeting Point for 9 months that suddenly went dead while connected to PoE which in turn is properly connected to UPS my customer is extremely upset and frustrated to that experience.
He is asking me for a quote on the best possible tabletop conference phone that we can use with FS since he is not even interested in processing the Meeting Point warranty.
Please please please,your input is appreciated!!!
Regards,
Luis
I have had good luck with the polycom soundstation ip conference phones. Good sound quality and they have options for extra mics to be placed around the room or table. Easy to configure if you are at all familiar with the polycom config's. I have several of these in place going back about 4 years.
JohnM
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Yeah I thought so, seems that you cannot go wrong with the Polycoms. I'll go for the Soundstation IP 7000 On Thu, Aug 18, 2011 at 10:29 AM, Spencer Thomason < spencer@5ninesolutions.com> wrote:
+1 for the Polycoms. They sound great and are very reliable.
Spencer
On Aug 18, 2011, at 11:15 AM, john Millican wrote:
On 8/18/2011 11:50 AM, Luis F Urrea wrote:
Hi all,
After using a Snom Meeting Point for 9 months that suddenly went dead
while connected to PoE which in turn is properly connected to UPS my customer is extremely upset and frustrated to that experience.
He is asking me for a quote on the best possible tabletop conference
phone that we can use with FS since he is not even interested in processing the Meeting Point warranty.
Please please please,your input is appreciated!!!
Regards,
Luis
I have had good luck with the polycom soundstation ip conference phones. Good sound quality and they have options for extra mics to be placed around the room or table. Easy to configure if you are at all familiar with the polycom config's. I have several of these in place going back about 4 years.
JohnM
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On Thu, Aug 18, 2011 at 9:37 AM, Luis F Urrea <lfurrea@gmail.com> wrote:
Yeah I thought so, seems that you cannot go wrong with the Polycoms.
I'll go for the Soundstation IP 7000
Don't forget to teach the people who use the speaker phone that if they are in a room with solid walls that cause the sound to bounce all over the place that the other party will hear "funny echo" and stuff like that. I can't tell you how many times we've had to educate people on the fact that these phones, while awesome, simply cannot magically filter out every little sound that you don't want transmitted. :) -MC
On 08/18/2011 11:50 PM, Luis F Urrea wrote:
Hi all,
After using a Snom Meeting Point for 9 months that suddenly went dead while connected to PoE which in turn is properly connected to UPS my customer is extremely upset and frustrated to that experience.
He is asking me for a quote on the best possible tabletop conference phone that we can use with FS since he is not even interested in processing the Meeting Point warranty.
Please please please,your input is appreciated!!!
Regards,
Luis
Are you really saying they had 9 months of satisfactory service before an unfortunate breakdown, and the customer's faith in the product is totally destroyed? They seem more than a little easy to annoy. :-\ Steve
Well unfortunately the 9 months were not that satisfactory. We had issues with the phone dialing digits twice and no firmware image was able to correct that. For a $600+ phone I guess they indeed would expect to be able to dial without hassles and something more that 1 year of use, but yes they may indeed be a little picky. As a systems integrator I only had 1 conference phone deployed and be hearing from your customer every other week that the phone is dialing digits twice and get no support at all from the manufacturer and after 9 months of use be dealing with RMA is not exactly thrilling. Now Snom 300 series, rock solid! I have 150> deployed for more than 2 years and so far just a couple of RMAs top and a couple of handsets replaced, that is the kind of experience that I would mention as enjoyable. The 800 series is still giving me headaches but I assume the firmware will get better with time.
On 08/19/2011 01:57 AM, Luis F Urrea wrote:
Well unfortunately the 9 months were not that satisfactory. We had issues with the phone dialing digits twice and no firmware image was able to correct that.
For a $600+ phone I guess they indeed would expect to be able to dial without hassles and something more that 1 year of use, but yes they may indeed be a little picky.
As a systems integrator I only had 1 conference phone deployed and be hearing from your customer every other week that the phone is dialing digits twice and get no support at all from the manufacturer and after 9 months of use be dealing with RMA is not exactly thrilling.
Now Snom 300 series, rock solid! I have 150> deployed for more than 2 years and so far just a couple of RMAs top and a couple of handsets replaced, that is the kind of experience that I would mention as enjoyable.
The 800 series is still giving me headaches but I assume the firmware will get better with time.
That makes more sense. Others have mentioned the Polycom IP7000. There is also an IP6000. These are pretty much in the industry standard for desktop conferencing phones. If you are not looking for something real cheap, they are the ones to look at. Some other makes of conferencing phone (e.g. Cisco) are just the Polycoms relabelled. Steve
On 08/18/2011 05:50 PM, Luis F Urrea wrote:
Hi all,
After using a Snom Meeting Point for 9 months that suddenly went dead while connected to PoE which in turn is properly connected to UPS my customer is extremely upset and frustrated to that experience.
He is asking me for a quote on the best possible tabletop conference phone that we can use with FS since he is not even interested in processing the Meeting Point warranty.
Please please please,your input is appreciated!!!
The Polycom Soundstation IP7000 works very well. Regards, Patrick
participants (6)
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john Millican
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Luis F Urrea
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Michael Collins
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Patrick Lists
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Spencer Thomason
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Steve Underwood