Desktop phone - answer a ringing call via API call
Hi all, Is there a way to answer a ringing desktop phone (Polycom Soundpoint IP 560) via api command ? I tried with SendMsg <uuid> and 'answer' application, but it's not want I need/want. Thanks and best regards, Stefan
This would be a function of the phone. AFAICT, Polycom does not have a Webby way of doing this. However, I think Brian West has a bead on using the expansion port along with an Arduino board to do some manual/remote control of the phone. If anyone has more information on remote controlling Polycoms (or any other phones, for that matter) please let us know. -MC On Tue, Oct 4, 2011 at 6:58 AM, Weigel, Stefan < Stefan.Weigel@allianz-warranty.com> wrote:
Hi all,****
** **
Is there a way to answer a ringing desktop phone (Polycom Soundpoint IP 560) via api command ?****
I tried with SendMsg <uuid> and ‘answer’ application, but it’s not want I need/want.****
** **
** **
Thanks and best regards,****
** **
Stefan****
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Michael, list, that's the point. I would really appreciate a solution for that "problem". We're using FreeSwitch in an callcenter environment and people used to handle the calls through some kind of CTI interface before we switched to FreeSWITCH. So it would be great to have this feature. But there's no possibility to control Polycom phones that way. Hints on this topic are welcome! Thanks and best regards Stefan Btw.: FreeSWITCH rocks! It's so flexible, unbelievable. Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Michael Collins Gesendet: Mittwoch, 5. Oktober 2011 18:42 An: FreeSWITCH Users Help Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call This would be a function of the phone. AFAICT, Polycom does not have a Webby way of doing this. However, I think Brian West has a bead on using the expansion port along with an Arduino board to do some manual/remote control of the phone. If anyone has more information on remote controlling Polycoms (or any other phones, for that matter) please let us know. -MC On Tue, Oct 4, 2011 at 6:58 AM, Weigel, Stefan <Stefan.Weigel@allianz-warranty.com<mailto:Stefan.Weigel@allianz-warranty.com>> wrote: Hi all, Is there a way to answer a ringing desktop phone (Polycom Soundpoint IP 560) via api command ? I tried with SendMsg <uuid> and 'answer' application, but it's not want I need/want. Thanks and best regards, Stefan FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
It looks like Polycoms can be told to "auto answer" with the SIP header "Alert-Info: Ring Answer"; If the "CTI Interface" had the UUID of the call and the extension, then a quick API call or LUA script could add the sip header, then reinvite the phone causing it to answer. Check out the Paging and Intercom page on the WIKI for more info on the auto answer setup. On Friday 07 October 2011 04:42:32 Weigel, Stefan wrote:
Hi Michael, list,
that's the point.
I would really appreciate a solution for that "problem".
We're using FreeSwitch in an callcenter environment and people used to handle the calls through some kind of CTI interface before we switched to FreeSWITCH. So it would be great to have this feature. But there's no possibility to control Polycom phones that way.
Hints on this topic are welcome!
Thanks and best regards
Stefan
Btw.: FreeSWITCH rocks! It's so flexible, unbelievable.
Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Michael Collins Gesendet: Mittwoch, 5. Oktober 2011 18:42 An: FreeSWITCH Users Help Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call
This would be a function of the phone. AFAICT, Polycom does not have a Webby way of doing this. However, I think Brian West has a bead on using the expansion port along with an Arduino board to do some manual/remote control of the phone. If anyone has more information on remote controlling Polycoms (or any other phones, for that matter) please let us know.
-MC
On Tue, Oct 4, 2011 at 6:58 AM, Weigel, Stefan <Stefan.Weigel@allianz-warranty.com<mailto:Stefan.Weigel@allianz-warranty.com>> wrote:
Hi all,
Is there a way to answer a ringing desktop phone (Polycom Soundpoint IP 560) via api command ?
I tried with SendMsg <uuid> and 'answer' application, but it's not want I need/want.
Thanks and best regards,
Stefan
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Rob, list, very funny, it's exactly what I'm trying to do at the moment. In my dialplan I put: <action application="export" data="alert_info=aa<http://www.notused.com;info=alert-external;x-line-id=0>"/> In sip.cfg I put: <alertInfo voIpProt.SIP.alertInfo.1.value="aa" voIpProt.SIP.alertInfo.1.class="3" /> [..] <AUTO_ANSWER se.rt.3.name="Auto Answer" se.rt.3.type="answer" /> When tracing I can see: INVITE sip:567@192.168.1.1:5060 SIP/2.0 [..] Alert-Info: <aa> [..] The '<>' tags are appended automatically. So I tried to modify sip.cfg a little bit: <alertInfo voIpProt.SIP.alertInfo.1.value="<aa>" voIpProt.SIP.alertInfo.1.class="3" /> But it's not working. In the documentation I found a remark: If set to 1, auto-answer is enabled for all SIP calls. Note: This parameter is supported on the Polycom VVX 1500 only. So I don't know if this feature will work for SIP calls with my 560. Thanks and best regards, Stefan Von: Rob Hutton [mailto:justlikeef@gmail.com] Gesendet: Freitag, 7. Oktober 2011 14:50 An: freeswitch-users@lists.freeswitch.org Cc: Weigel, Stefan Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call It looks like Polycoms can be told to "auto answer" with the SIP header "Alert-Info: Ring Answer"; If the "CTI Interface" had the UUID of the call and the extension, then a quick API call or LUA script could add the sip header, then reinvite the phone causing it to answer. Check out the Paging and Intercom page on the WIKI for more info on the auto answer setup. On Friday 07 October 2011 04:42:32 Weigel, Stefan wrote:
Hi Michael, list,
that's the point.
I would really appreciate a solution for that "problem".
We're using FreeSwitch in an callcenter environment and people used to handle the calls through some kind of CTI interface before we switched to FreeSWITCH. So it would be great to have this feature. But there's no possibility to control Polycom phones that way.
Hints on this topic are welcome!
Thanks and best regards
Stefan
Btw.: FreeSWITCH rocks! It's so flexible, unbelievable.
Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Michael Collins
Gesendet: Mittwoch, 5. Oktober 2011 18:42
An: FreeSWITCH Users Help
Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call
This would be a function of the phone. AFAICT, Polycom does not have a Webby way of doing this. However, I think Brian West has a bead on using the expansion port along with an Arduino board to do some manual/remote control of the phone. If anyone has more information on remote controlling Polycoms (or any other phones, for that matter) please let us know.
-MC
On Tue, Oct 4, 2011 at 6:58 AM, Weigel, Stefan <Stefan.Weigel@allianz-warranty.com<mailto:Stefan.Weigel@allianz-warranty.com>> wrote:
Hi all,
Is there a way to answer a ringing desktop phone (Polycom Soundpoint IP 560) via api command ?
I tried with SendMsg <uuid> and 'answer' application, but it's not want I need/want.
Thanks and best regards,
Stefan
FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org>
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
Hi Rob, list, <action application="export" data="sip_auto_answer=true"/> did the trick! Somebody could append 'Polycom 560' to the models working with this on the WIKI-page http://wiki.freeswitch.org/wiki/Intercom I will play around, maybe I can do it now... Thanks for the hint! Best regards, Stefan Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Weigel, Stefan Gesendet: Freitag, 7. Oktober 2011 15:31 An: 'FreeSWITCH Users Help' Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call Hi Rob, list, very funny, it's exactly what I'm trying to do at the moment. In my dialplan I put: <action application="export" data="alert_info=aa<http://www.notused.com;info=alert-external;x-line-id=0>"/> In sip.cfg I put: <alertInfo voIpProt.SIP.alertInfo.1.value="aa" voIpProt.SIP.alertInfo.1.class="3" /> [..] <AUTO_ANSWER se.rt.3.name="Auto Answer" se.rt.3.type="answer" /> When tracing I can see: INVITE sip:567@192.168.1.1:5060 SIP/2.0 [..] Alert-Info: <aa> [..] The '<>' tags are appended automatically. So I tried to modify sip.cfg a little bit: <alertInfo voIpProt.SIP.alertInfo.1.value="<aa>" voIpProt.SIP.alertInfo.1.class="3" /> But it's not working. In the documentation I found a remark: If set to 1, auto-answer is enabled for all SIP calls. Note: This parameter is supported on the Polycom VVX 1500 only. So I don't know if this feature will work for SIP calls with my 560. Thanks and best regards, Stefan Von: Rob Hutton [mailto:justlikeef@gmail.com] Gesendet: Freitag, 7. Oktober 2011 14:50 An: freeswitch-users@lists.freeswitch.org Cc: Weigel, Stefan Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call It looks like Polycoms can be told to "auto answer" with the SIP header "Alert-Info: Ring Answer"; If the "CTI Interface" had the UUID of the call and the extension, then a quick API call or LUA script could add the sip header, then reinvite the phone causing it to answer. Check out the Paging and Intercom page on the WIKI for more info on the auto answer setup. On Friday 07 October 2011 04:42:32 Weigel, Stefan wrote:
Hi Michael, list,
that's the point.
I would really appreciate a solution for that "problem".
We're using FreeSwitch in an callcenter environment and people used to handle the calls through some kind of CTI interface before we switched to FreeSWITCH. So it would be great to have this feature. But there's no possibility to control Polycom phones that way.
Hints on this topic are welcome!
Thanks and best regards
Stefan
Btw.: FreeSWITCH rocks! It's so flexible, unbelievable.
Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Michael Collins
Gesendet: Mittwoch, 5. Oktober 2011 18:42
An: FreeSWITCH Users Help
Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call
This would be a function of the phone. AFAICT, Polycom does not have a Webby way of doing this. However, I think Brian West has a bead on using the expansion port along with an Arduino board to do some manual/remote control of the phone. If anyone has more information on remote controlling Polycoms (or any other phones, for that matter) please let us know.
-MC
On Tue, Oct 4, 2011 at 6:58 AM, Weigel, Stefan <Stefan.Weigel@allianz-warranty.com<mailto:Stefan.Weigel@allianz-warranty.com>> wrote:
Hi all,
Is there a way to answer a ringing desktop phone (Polycom Soundpoint IP 560) via api command ?
I tried with SendMsg <uuid> and 'answer' application, but it's not want I need/want.
Thanks and best regards,
Stefan
FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org>
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
Could you possibly document on the wiki exactly what you did and link to it from this thread? On Fri, Oct 7, 2011 at 6:45 AM, Weigel, Stefan < Stefan.Weigel@allianz-warranty.com> wrote: > Hi Rob, list,**** > > ** ** > > <action application="export" data="sip_auto_answer=true"/>**** > > ** ** > > did the trick!**** > > ** ** > > Somebody could append ‘Polycom 560’ to the models working with this on the > WIKI-page http://wiki.freeswitch.org/wiki/Intercom**** > > ** ** > > I will play around, maybe I can do it now…**** > > ** ** > > ** ** > > ** ** > > Thanks for the hint!**** > > ** ** > > ** ** > > Best regards,**** > > ** ** > > Stefan**** > > ** ** > > *Von:* freeswitch-users-bounces@lists.freeswitch.org [mailto: > freeswitch-users-bounces@lists.freeswitch.org] *Im Auftrag von *Weigel, > Stefan > *Gesendet:* Freitag, 7. Oktober 2011 15:31 > > *An:* 'FreeSWITCH Users Help' > *Betreff:* Re: [Freeswitch-users] Desktop phone - answer a ringing call > via API call**** > > ** ** > > Hi Rob, list,**** > > ** ** > > very funny, it’s exactly what I’m trying to do at the moment.**** > > ** ** > > In my dialplan I put:**** > > ** ** > > <action application="export" data="alert_info=aa <http://www.notused.com;info=alert-external;x-line-id=0>"/>**** > > ** ** > > In sip.cfg I put:**** > > ** ** > > <alertInfo voIpProt.SIP.alertInfo.1.value="aa" > voIpProt.SIP.alertInfo.1.class="3" />**** > > [..]**** > > <AUTO_ANSWER se.rt.3.name="Auto Answer" se.rt.3.type="answer" />**** > > ** ** > > When tracing I can see:**** > > ** ** > > INVITE sip:567@192.168.1.1:5060 SIP/2.0**** > > [..]**** > > Alert-Info: <aa>**** > > [..]**** > > ** ** > > The ‚<>‘ tags are appended automatically. So I tried to modify sip.cfg a > little bit:**** > > ** ** > > <alertInfo voIpProt.SIP.alertInfo.1.value="<aa>" > voIpProt.SIP.alertInfo.1.class="3" />**** > > ** ** > > But it’s not working. In the documentation I found a remark:**** > > ** ** > > If set to 1, auto-answer is enabled for all SIP**** > > calls.**** > > *Note**: This parameter is supported on the* > > *Polycom VVX 1500 only.***** > > ** ** > > So I don’t know if this feature will work for SIP calls with my 560.**** > > ** ** > > ** ** > > ** ** > > ** ** > > Thanks and best regards,**** > > ** ** > > Stefan**** > > ** ** > > ** ** > > *Von:* Rob Hutton [mailto:justlikeef@gmail.com] > *Gesendet:* Freitag, 7. Oktober 2011 14:50 > *An:* freeswitch-users@lists.freeswitch.org > *Cc:* Weigel, Stefan > *Betreff:* Re: [Freeswitch-users] Desktop phone - answer a ringing call > via API call**** > > ** ** > > It looks like Polycoms can be told to "auto answer" with the SIP header "Alert-Info: > Ring Answer";**** > > ** ** > > If the "CTI Interface" had the UUID of the call and the extension, then a > quick API call or LUA script could add the sip header, then reinvite the > phone causing it to answer.**** > > ** ** > > Check out the Paging and Intercom page on the WIKI for more info on the > auto answer setup.**** > > ** ** > > On Friday 07 October 2011 04:42:32 Weigel, Stefan wrote:**** > > > Hi Michael, list,**** > > > **** > > > **** > > > **** > > > that's the point.**** > > > **** > > > I would really appreciate a solution for that "problem".**** > > > **** > > > We're using FreeSwitch in an callcenter environment and people used to > handle the calls through some kind of CTI interface before we switched to > FreeSWITCH. So it would be great to have this feature. But there's no > possibility to control Polycom phones that way.**** > > > **** > > > **** > > > **** > > > Hints on this topic are welcome!**** > > > **** > > > **** > > > **** > > > **** > > > **** > > > Thanks and best regards**** > > > **** > > > **** > > > **** > > > Stefan**** > > > **** > > > **** > > > **** > > > Btw.: FreeSWITCH rocks! It's so flexible, unbelievable.**** > > > **** > > > **** > > > **** > > > **** > > > **** > > > Von: freeswitch-users-bounces@lists.freeswitch.org [mailto: > freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Michael > Collins**** > > > Gesendet: Mittwoch, 5. Oktober 2011 18:42**** > > > An: FreeSWITCH Users Help**** > > > Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via > API call**** > > > **** > > > **** > > > **** > > > This would be a function of the phone. AFAICT, Polycom does not have a > Webby way of doing this. However, I think Brian West has a bead on using the > expansion port along with an Arduino board to do some manual/remote control > of the phone. If anyone has more information on remote controlling Polycoms > (or any other phones, for that matter) please let us know.**** > > > **** > > > **** > > > **** > > > -MC**** > > > **** > > > On Tue, Oct 4, 2011 at 6:58 AM, Weigel, Stefan < > Stefan.Weigel@allianz-warranty.com<mailto: > Stefan.Weigel@allianz-warranty.com>> wrote:**** > > > **** > > > Hi all,**** > > > **** > > > **** > > > **** > > > Is there a way to answer a ringing desktop phone (Polycom Soundpoint IP > 560) via api command ?**** > > > **** > > > I tried with SendMsg <uuid> and 'answer' application, but it's not want I > need/want.**** > > > **** > > > **** > > > **** > > > **** > > > **** > > > Thanks and best regards,**** > > > **** > > > **** > > > **** > > > Stefan**** > > > **** > > > **** > > > **** > > > FreeSWITCH-users mailing list**** > > > FreeSWITCH-users@lists.freeswitch.org<mailto: > FreeSWITCH-users@lists.freeswitch.org>**** > > > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users**** > > > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > **** > > > http://www.freeswitch.org**** > > > **** > > > **** > > > **** > > > **** > > ** ** > > > FreeSWITCH-users mailing list > FreeSWITCH-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > >
if you want to let the phone ring normally then answer it once its ringing you can use this FSAPI uuid_phone_event <uuid of ringing call> talk On Fri, Oct 7, 2011 at 10:35 AM, Brad Mina <brad@tech21.com> wrote:
Could you possibly document on the wiki exactly what you did and link to it from this thread?
On Fri, Oct 7, 2011 at 6:45 AM, Weigel, Stefan <Stefan.Weigel@allianz-warranty.com> wrote:
Hi Rob, list,
<action application="export" data="sip_auto_answer=true"/>
did the trick!
Somebody could append ‘Polycom 560’ to the models working with this on the WIKI-page http://wiki.freeswitch.org/wiki/Intercom
I will play around, maybe I can do it now…
Thanks for the hint!
Best regards,
Stefan
Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Weigel, Stefan Gesendet: Freitag, 7. Oktober 2011 15:31
An: 'FreeSWITCH Users Help' Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call
Hi Rob, list,
very funny, it’s exactly what I’m trying to do at the moment.
In my dialplan I put:
<action application="export" data="alert_info=aa"/>
In sip.cfg I put:
<alertInfo voIpProt.SIP.alertInfo.1.value="aa" voIpProt.SIP.alertInfo.1.class="3" />
[..]
<AUTO_ANSWER se.rt.3.name="Auto Answer" se.rt.3.type="answer" />
When tracing I can see:
INVITE sip:567@192.168.1.1:5060 SIP/2.0
[..]
Alert-Info: <aa>
[..]
The ‚<>‘ tags are appended automatically. So I tried to modify sip.cfg a little bit:
<alertInfo voIpProt.SIP.alertInfo.1.value="<aa>" voIpProt.SIP.alertInfo.1.class="3" />
But it’s not working. In the documentation I found a remark:
If set to 1, auto-answer is enabled for all SIP
calls.
Note: This parameter is supported on the
Polycom VVX 1500 only.
So I don’t know if this feature will work for SIP calls with my 560.
Thanks and best regards,
Stefan
Von: Rob Hutton [mailto:justlikeef@gmail.com] Gesendet: Freitag, 7. Oktober 2011 14:50 An: freeswitch-users@lists.freeswitch.org Cc: Weigel, Stefan Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call
It looks like Polycoms can be told to "auto answer" with the SIP header "Alert-Info: Ring Answer";
If the "CTI Interface" had the UUID of the call and the extension, then a quick API call or LUA script could add the sip header, then reinvite the phone causing it to answer.
Check out the Paging and Intercom page on the WIKI for more info on the auto answer setup.
On Friday 07 October 2011 04:42:32 Weigel, Stefan wrote:
Hi Michael, list,
that's the point.
I would really appreciate a solution for that "problem".
We're using FreeSwitch in an callcenter environment and people used to handle the calls through some kind of CTI interface before we switched to FreeSWITCH. So it would be great to have this feature. But there's no possibility to control Polycom phones that way.
Hints on this topic are welcome!
Thanks and best regards
Stefan
Btw.: FreeSWITCH rocks! It's so flexible, unbelievable.
Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Michael Collins
Gesendet: Mittwoch, 5. Oktober 2011 18:42
An: FreeSWITCH Users Help
Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call
This would be a function of the phone. AFAICT, Polycom does not have a Webby way of doing this. However, I think Brian West has a bead on using the expansion port along with an Arduino board to do some manual/remote control of the phone. If anyone has more information on remote controlling Polycoms (or any other phones, for that matter) please let us know.
-MC
On Tue, Oct 4, 2011 at 6:58 AM, Weigel, Stefan <Stefan.Weigel@allianz-warranty.com<mailto:Stefan.Weigel@allianz-warranty.com>> wrote:
Hi all,
Is there a way to answer a ringing desktop phone (Polycom Soundpoint IP 560) via api command ?
I tried with SendMsg <uuid> and 'answer' application, but it's not want I need/want.
Thanks and best regards,
Stefan
FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org>
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
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FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900
Hi Anthony, wonderful! It's exactly what I need :) As long as the hardware knows to handle the NOTIFY messages it's working like a charm. Thanks a lot! Best regards, Stefan ________________________________________ Von: freeswitch-users-bounces@lists.freeswitch.org [freeswitch-users-bounces@lists.freeswitch.org] im Auftrag von Anthony Minessale [anthony.minessale@gmail.com] Gesendet: Samstag, 8. Oktober 2011 00:05 An: FreeSWITCH Users Help Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call if you want to let the phone ring normally then answer it once its ringing you can use this FSAPI uuid_phone_event <uuid of ringing call> talk On Fri, Oct 7, 2011 at 10:35 AM, Brad Mina <brad@tech21.com> wrote:
Could you possibly document on the wiki exactly what you did and link to it from this thread?
On Fri, Oct 7, 2011 at 6:45 AM, Weigel, Stefan <Stefan.Weigel@allianz-warranty.com> wrote:
Hi Rob, list,
<action application="export" data="sip_auto_answer=true"/>
did the trick!
Somebody could append ‘Polycom 560’ to the models working with this on the WIKI-page http://wiki.freeswitch.org/wiki/Intercom
I will play around, maybe I can do it now…
Thanks for the hint!
Best regards,
Stefan
Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Weigel, Stefan Gesendet: Freitag, 7. Oktober 2011 15:31
An: 'FreeSWITCH Users Help' Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call
Hi Rob, list,
very funny, it’s exactly what I’m trying to do at the moment.
In my dialplan I put:
<action application="export" data="alert_info=aa"/>
In sip.cfg I put:
<alertInfo voIpProt.SIP.alertInfo.1.value="aa" voIpProt.SIP.alertInfo.1.class="3" />
[..]
<AUTO_ANSWER se.rt.3.name="Auto Answer" se.rt.3.type="answer" />
When tracing I can see:
INVITE sip:567@192.168.1.1:5060 SIP/2.0
[..]
Alert-Info: <aa>
[..]
The ‚<>‘ tags are appended automatically. So I tried to modify sip.cfg a little bit:
<alertInfo voIpProt.SIP.alertInfo.1.value="<aa>" voIpProt.SIP.alertInfo.1.class="3" />
But it’s not working. In the documentation I found a remark:
If set to 1, auto-answer is enabled for all SIP
calls.
Note: This parameter is supported on the
Polycom VVX 1500 only.
So I don’t know if this feature will work for SIP calls with my 560.
Thanks and best regards,
Stefan
Von: Rob Hutton [mailto:justlikeef@gmail.com] Gesendet: Freitag, 7. Oktober 2011 14:50 An: freeswitch-users@lists.freeswitch.org Cc: Weigel, Stefan Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call
It looks like Polycoms can be told to "auto answer" with the SIP header "Alert-Info: Ring Answer";
If the "CTI Interface" had the UUID of the call and the extension, then a quick API call or LUA script could add the sip header, then reinvite the phone causing it to answer.
Check out the Paging and Intercom page on the WIKI for more info on the auto answer setup.
On Friday 07 October 2011 04:42:32 Weigel, Stefan wrote:
Hi Michael, list,
that's the point.
I would really appreciate a solution for that "problem".
We're using FreeSwitch in an callcenter environment and people used to handle the calls through some kind of CTI interface before we switched to FreeSWITCH. So it would be great to have this feature. But there's no possibility to control Polycom phones that way.
Hints on this topic are welcome!
Thanks and best regards
Stefan
Btw.: FreeSWITCH rocks! It's so flexible, unbelievable.
Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Michael Collins
Gesendet: Mittwoch, 5. Oktober 2011 18:42
An: FreeSWITCH Users Help
Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call
This would be a function of the phone. AFAICT, Polycom does not have a Webby way of doing this. However, I think Brian West has a bead on using the expansion port along with an Arduino board to do some manual/remote control of the phone. If anyone has more information on remote controlling Polycoms (or any other phones, for that matter) please let us know.
-MC
On Tue, Oct 4, 2011 at 6:58 AM, Weigel, Stefan <Stefan.Weigel@allianz-warranty.com<mailto:Stefan.Weigel@allianz-warranty.com>> wrote:
Hi all,
Is there a way to answer a ringing desktop phone (Polycom Soundpoint IP 560) via api command ?
I tried with SendMsg <uuid> and 'answer' application, but it's not want I need/want.
Thanks and best regards,
Stefan
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Hi Brad, list, as Anthony wrote a little bit later this day, with phones that understand TALK/HOLD notify messages, just use api cal 'uuid_phone_event <uuid> talk|hold'. What I did before: with 'show channels I'm getting the uuid of the incoming leg bridged to the extension (which is already ringing). Further on I set a variable with the dialed extension to this uuid: freeswitch@internal<mailto:freeswitch@internal>> uuid_setvar 8ca38212-c500-482b-83ec-2d87ad515180 dialed_number 812 +OK I wrote a new dialplan extension: <include> <extension name="AUTOANSWER"> <condition field="${dialed_number}" expression="^(\d\d\d)$" break="on-true"> <action application="export" data="sip_auto_answer=true"/> <action application="transfer" data="$1 XML user_lines"/> </condition> </extension> </include> Then I transfer the call to this extension, it's exporting the variable and the phone answers. freeswitch@internal<mailto:freeswitch@internal>> uuid_transfer 8ca38212-c500-482b-83ec-2d87ad515180 -both AUTOANSWER XML public +OK Problematic is call statistics (mod_cdr_csv in my case) because it's generating two entries for this single call. Can I do this maybe with api call 'uuid_broadcast' ? I don't know if it's worth to put on the WIKI, but if there's interest, I will do it. Best regards, Stefan ________________________________ Von: freeswitch-users-bounces@lists.freeswitch.org [freeswitch-users-bounces@lists.freeswitch.org] im Auftrag von Brad Mina [brad@tech21.com] Gesendet: Freitag, 7. Oktober 2011 17:35 An: FreeSWITCH Users Help Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call Could you possibly document on the wiki exactly what you did and link to it from this thread? On Fri, Oct 7, 2011 at 6:45 AM, Weigel, Stefan <Stefan.Weigel@allianz-warranty.com<mailto:Stefan.Weigel@allianz-warranty.com>> wrote: Hi Rob, list, <action application="export" data="sip_auto_answer=true"/> did the trick! Somebody could append ‘Polycom 560’ to the models working with this on the WIKI-page http://wiki.freeswitch.org/wiki/Intercom I will play around, maybe I can do it now… Thanks for the hint! Best regards, Stefan Von: freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org> [mailto:freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>] Im Auftrag von Weigel, Stefan Gesendet: Freitag, 7. Oktober 2011 15:31 An: 'FreeSWITCH Users Help' Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call Hi Rob, list, very funny, it’s exactly what I’m trying to do at the moment. In my dialplan I put: <action application="export" data="alert_info=aa<UrlBlockedError.aspx>"/> In sip.cfg I put: <alertInfo voIpProt.SIP.alertInfo.1.value="aa" voIpProt.SIP.alertInfo.1.class="3" /> [..] <AUTO_ANSWER se.rt.3.name<http://se.rt.3.name>="Auto Answer" se.rt.3.type="answer" /> When tracing I can see: INVITE sip:567@192.168.1.1:5060<http://sip:567@192.168.1.1:5060> SIP/2.0 [..] Alert-Info: <aa> [..] The ‚<>‘ tags are appended automatically. So I tried to modify sip.cfg a little bit: <alertInfo voIpProt.SIP.alertInfo.1.value="<aa>" voIpProt.SIP.alertInfo.1.class="3" /> But it’s not working. In the documentation I found a remark: If set to 1, auto-answer is enabled for all SIP calls. Note: This parameter is supported on the Polycom VVX 1500 only. So I don’t know if this feature will work for SIP calls with my 560. Thanks and best regards, Stefan Von: Rob Hutton [mailto:justlikeef@gmail.com<mailto:justlikeef@gmail.com>] Gesendet: Freitag, 7. Oktober 2011 14:50 An: freeswitch-users@lists.freeswitch.org<mailto:freeswitch-users@lists.freeswitch.org> Cc: Weigel, Stefan Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call It looks like Polycoms can be told to "auto answer" with the SIP header "Alert-Info: Ring Answer"; If the "CTI Interface" had the UUID of the call and the extension, then a quick API call or LUA script could add the sip header, then reinvite the phone causing it to answer. Check out the Paging and Intercom page on the WIKI for more info on the auto answer setup. On Friday 07 October 2011 04:42:32 Weigel, Stefan wrote:
Hi Michael, list,
that's the point.
I would really appreciate a solution for that "problem".
We're using FreeSwitch in an callcenter environment and people used to handle the calls through some kind of CTI interface before we switched to FreeSWITCH. So it would be great to have this feature. But there's no possibility to control Polycom phones that way.
Hints on this topic are welcome!
Thanks and best regards
Stefan
Btw.: FreeSWITCH rocks! It's so flexible, unbelievable.
Von: freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org> [mailto:freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>] Im Auftrag von Michael Collins
Gesendet: Mittwoch, 5. Oktober 2011 18:42
An: FreeSWITCH Users Help
Betreff: Re: [Freeswitch-users] Desktop phone - answer a ringing call via API call
This would be a function of the phone. AFAICT, Polycom does not have a Webby way of doing this. However, I think Brian West has a bead on using the expansion port along with an Arduino board to do some manual/remote control of the phone. If anyone has more information on remote controlling Polycoms (or any other phones, for that matter) please let us know.
-MC
On Tue, Oct 4, 2011 at 6:58 AM, Weigel, Stefan <Stefan.Weigel@allianz-warranty.com<mailto:Stefan.Weigel@allianz-warranty.com><mailto:Stefan.Weigel@allianz-warranty.com<mailto:Stefan.Weigel@allianz-warranty.com>>> wrote:
Hi all,
Is there a way to answer a ringing desktop phone (Polycom Soundpoint IP 560) via api command ?
I tried with SendMsg <uuid> and 'answer' application, but it's not want I need/want.
Thanks and best regards,
Stefan
FreeSWITCH-users mailing list
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http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
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participants (5)
-
Anthony Minessale
-
Brad Mina
-
Michael Collins
-
Rob Hutton
-
Weigel, Stefan