Mod Fifo

30 Aug 2010

      Hi all,

I am attempting to setup a dynamic fifo group.  I actually have the  
group working and can have agents log into the que and receive calls,   
but what I have having trouble with is Caller ID on the call to the  
agent from the que.

I have been looking at:  http://wiki.freeswitch.org/wiki/Mod_fifo

And it says that to change the caller ID to the agent you can change  
it in 2 places, one in the script that logs the agent in and secondly  
in the call that gets sent to fifo in.  I have choosen the second  
option because it allows customers to change the name of the que and  
have it immediately change instead of having to force users to log in  
and log out again to see the name change take place.

When the caller dialing into the que calls the que, this is what I  
return to FS.

  <?xml version="1.0"?>
  <document type="freeswitch/xml">
     <section name="dialplan" description="Regex/XML Dialplan">
       <context name="default">
   		<extension name="SoapExtension">
			<condition field="destination_number" expression="^(.*)$">
				<action application="set"  
data="domain_name=1000076.pprd.nuvio.net" />
  				<action application="set" data="origination_caller_id_name=sam" />
  				<action application="set" data="fifo_music=$${hold_music}" />
  				<action application="answer" />
  				<action application="set" data="queue_name=${used_domain}$ 
{destination_number:4}" />
  				<action application="playback" data="ivr/ivr- 
hold_connect_call.wav" />
  				<action application="fifo" data="ACD121@1000076.pprd.nuvio.net  
in" />
  			</condition>
		</extension>
       </context>
     </section>
   </document>

This is what fifo list shows :

<fifo_report>
   <fifo name="ACD121@1000076.pprd.nuvio.net" consumer_count="0"  
caller_count="0" waiting_count="0" importance="0"  
outbound_per_cycle="0" outbound_priority="5"  
outbound_strategy="ringall">
     <outbound>
       <member simo="1" use_count="0" timeout="60" lag="5" outbound- 
call-count="3" outbound-fail-count="0" taking-calls="1" status=""  
outbound-call-total-count="3" outbound-fail-total-count="2" logged-on- 
since="2010-08-30 08:02:50" manual-calls-out-count="0" manual-calls-in- 
count="1" manual-calls-out-total-count="0" manual-calls-in-total- 
count="1" ring-count="0" start-time="2010-08-30 10:08:42" stop- 
time="2010-08-30 10:08:42" next-available="2010-08-30  
10:08:48">{fd=1000076.pprd.nuvio.net,}user/638@1000076.pprd.nuvio.net</ 
member>
     </outbound>
     <callers></callers>
     <consumers></consumers>
     <bridges></bridges>
   </fifo>
   <fifo name="cool_fifo@208.77.12.21" consumer_count="0"  
caller_count="0" waiting_count="0" importance="0"  
outbound_per_cycle="1" outbound_priority="5"  
outbound_strategy="ringall">
     <outbound></outbound>
     <callers></callers>
     <consumers></consumers>
     <bridges></bridges>
   </fifo>
   <fifo name="manual_calls" consumer_count="0" caller_count="0"  
waiting_count="0" importance="0" outbound_per_cycle="0"  
outbound_priority="5" outbound_strategy="ringall">
     <outbound>
       <member simo="1" use_count="0" timeout="60" lag="5" outbound- 
call-count="3" outbound-fail-count="0" taking-calls="1" status=""  
outbound-call-total-count="3" outbound-fail-total-count="2" logged-on- 
since="2010-08-30 08:02:50" manual-calls-out-count="0" manual-calls-in- 
count="1" manual-calls-out-total-count="0" manual-calls-in-total- 
count="1" next-available="2010-08-30  
10:08:48">{fd=1000076.pprd.nuvio.net,}user/638@1000076.pprd.nuvio.net</ 
member>
     </outbound>
     <callers></callers>
     <consumers></consumers>
     <bridges></bridges>
   </fifo>
</fifo_report>

Now everything works like it should but I can't seem to get the  
origination_caller_id_name variable to be used in the incoming dialplan.

What am I missing ?

Thanks in advance,

Jonathan Pitcher

Jonathan Pitcher

abubacker

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