How to route ata question
My question is I have an ATA FXO (Grandstream ht503) that currently sends calls to an extension, I want the calls to be filtered by the other Freeswitch settings and I am not certain how to proceed. I originally created a Main IVR (ext 5555) and sent the incoming FXO ATA calls to the IVR extension. Now I want to send the calls to some other extension or inbound route so that the calls are routed through all the Freeswitch settings such as holidays and time of day conditions before being sent to the IVR or some after hours message. I'm not certain how I should setup the FXO ATA to send the calls so Freeswitch processes them properly? Please advise. cjb
Well, every call from your ATA to FS already goes through the dialplan. Can you describe your configuration a bit? For example, did you set up your ATA to be a user on FreeSWITCH? Also, how are you currently routing your calls to 5555/IVR? -MC On Mon, Mar 14, 2011 at 12:26 PM, Charles Bujold <cjbujold@accra.ca> wrote:
My question is I have an ATA FXO (Grandstream ht503) that currently sends calls to an extension, I want the calls to be filtered by the other Freeswitch settings and I am not certain how to proceed.
I originally created a Main IVR (ext 5555) and sent the incoming FXO ATA calls to the IVR extension. Now I want to send the calls to some other extension or inbound route so that the calls are routed through all the Freeswitch settings such as holidays and time of day conditions before being sent to the IVR or some after hours message. I’m not certain how I should setup the FXO ATA to send the calls so Freeswitch processes them properly? Please advise.
cjb
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My configuration is I have 3 lines 1- voip connection used for long distance calling (in/out), 2-pots used for local calls and toll free calling. We have 6 telephones/users. The main lines are the pots lines and the VOIP is our 1-800 incoming line . The pots are connected to the grandstream ht503 which are directly sent to the extension 5555 per the "Unconditional Call forward to VOIP" option of the ht503. What I'm trying to do is have the incoming calls filtered for holidays and non-work hours so I can send the call to and after hour message. I'm Not sure how to proceed to do this since the HT503 send all incoming calls to the main reception IVR 5555. cjb From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins Sent: March-14-11 7:32 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] How to route ata question Well, every call from your ATA to FS already goes through the dialplan. Can you describe your configuration a bit? For example, did you set up your ATA to be a user on FreeSWITCH? Also, how are you currently routing your calls to 5555/IVR? -MC On Mon, Mar 14, 2011 at 12:26 PM, Charles Bujold <cjbujold@accra.ca> wrote: My question is I have an ATA FXO (Grandstream ht503) that currently sends calls to an extension, I want the calls to be filtered by the other Freeswitch settings and I am not certain how to proceed. I originally created a Main IVR (ext 5555) and sent the incoming FXO ATA calls to the IVR extension. Now I want to send the calls to some other extension or inbound route so that the calls are routed through all the Freeswitch settings such as holidays and time of day conditions before being sent to the IVR or some after hours message. I'm not certain how I should setup the FXO ATA to send the calls so Freeswitch processes them properly? Please advise. cjb _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
pls try this dialplan. the "open" variable is defined in default.xml <extension name="office-hours-incoming-pstn" continue="true"> <condition field="destination_number" expression="^5555$"/> <condition field="${open}" expression="true"> <action application="answer"/> <action application="sleep" data="500"/> <action application="ivr" data="office-autoattendant"/> <!-- prompts only once. if no keys pressed, it bridges to Extn 1000 --> <action application="bridge" data="user/1000@${domain_name}"/> </condition> </extension> <extension name="off-hours-incoming-pstn" > <condition field="destination_number" expression="^5555$"> <action application="bridge" data="user/1000@${domain_name}"/> </condition> </extension> hope it works. -nandy On Tue, Mar 15, 2011 at 9:57 PM, Charles Bujold <cjbujold@accra.ca> wrote:
My configuration is I have 3 lines 1- voip connection used for long distance calling (in/out), 2-pots used for local calls and toll free calling. We have 6 telephones/users. The main lines are the pots lines and the VOIP is our 1-800 incoming line . The pots are connected to the grandstream ht503 which are directly sent to the extension 5555 per the “Unconditional Call forward to VOIP” option of the ht503.
What I’m trying to do is have the incoming calls filtered for holidays and non-work hours so I can send the call to and after hour message. I’m Not sure how to proceed to do this since the HT503 send all incoming calls to the main reception IVR 5555.
cjb
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Michael Collins *Sent:* March-14-11 7:32 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] How to route ata question
Well, every call from your ATA to FS already goes through the dialplan. Can you describe your configuration a bit? For example, did you set up your ATA to be a user on FreeSWITCH? Also, how are you currently routing your calls to 5555/IVR?
-MC
On Mon, Mar 14, 2011 at 12:26 PM, Charles Bujold <cjbujold@accra.ca> wrote:
My question is I have an ATA FXO (Grandstream ht503) that currently sends calls to an extension, I want the calls to be filtered by the other Freeswitch settings and I am not certain how to proceed.
I originally created a Main IVR (ext 5555) and sent the incoming FXO ATA calls to the IVR extension. Now I want to send the calls to some other extension or inbound route so that the calls are routed through all the Freeswitch settings such as holidays and time of day conditions before being sent to the IVR or some after hours message. I’m not certain how I should setup the FXO ATA to send the calls so Freeswitch processes them properly? Please advise.
cjb
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on the BASIC SETTINGS page, set the Unconditional Call Forward to VoIP setting to match the destination_number you wish in FS. at the FXO PORT settings, set the number of rings before the FXO grabs the incoming call. i hope this helps. On Tue, Mar 15, 2011 at 3:26 AM, Charles Bujold <cjbujold@accra.ca> wrote:
My question is I have an ATA FXO (Grandstream ht503) that currently sends calls to an extension, I want the calls to be filtered by the other Freeswitch settings and I am not certain how to proceed.
I originally created a Main IVR (ext 5555) and sent the incoming FXO ATA calls to the IVR extension. Now I want to send the calls to some other extension or inbound route so that the calls are routed through all the Freeswitch settings such as holidays and time of day conditions before being sent to the IVR or some after hours message. I’m not certain how I should setup the FXO ATA to send the calls so Freeswitch processes them properly? Please advise.
cjb
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participants (3)
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Charles Bujold
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Michael Collins
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Nandy Dagondon