How would I know when the call made to a number is picked up by a person or by the persons voice mail
Hi, What variables do I use to determine if the call I made is picked up by a person or by the persons voice mail. If the call goes on voice mail when do I know that it is ready to record the message that I am trying to deliver, like an appointment reminder. Thanks Mahendra
You need to look into answering machine detection. FreeSWITCH ships with two beep detectors, one supposedly more performant (CPU) than the other. These are fine if you're doing announcement style apps, but useless if you're trying to bridge to a live agent. In this latter case, you need at least simple VAD, if not word counting, which are not available in FreeSWITCH. This is one case where Asterisk unquestionably wins and adoption of FreeSWITCH is actively being hurt. The general strategy for announcements is to start the call assuming you have a human. If you detect a beep, you try to react quickly enough by stopping what you were doing (executing an IVR, maybe) and starting playback of a message to be left at voicemail. This works because the IVR audio would be discarded having been played before their voicemail began recording. If you're attempting to bridge to a live agent, you need to invert the logic - you start having no idea, try to figure out human vs machine very quickly, and *only* disturb a live agent if you think you have a human. In this case, the voicemail beep is entirely too late for beep detection to have any useful application to this case. Ben On 15 January 2014 22:29, Mahendra Bhegade <bhegades@gmail.com> wrote:
Hi,
What variables do I use to determine if the call I made is picked up by a person or by the persons voice mail.
If the call goes on voice mail when do I know that it is ready to record the message that I am trying to deliver, like an appointment reminder.
Thanks
Mahendra
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
we have a commercial AMD module as well, contact consulting@freeswitch.org if interested. On Jan 16, 2014, at 5:55 AM, Ben Langfeld <ben@langfeld.co.uk> wrote:
You need to look into answering machine detection. FreeSWITCH ships with two beep detectors, one supposedly more performant (CPU) than the other. These are fine if you're doing announcement style apps, but useless if you're trying to bridge to a live agent. In this latter case, you need at least simple VAD, if not word counting, which are not available in FreeSWITCH. This is one case where Asterisk unquestionably wins and adoption of FreeSWITCH is actively being hurt.
The general strategy for announcements is to start the call assuming you have a human. If you detect a beep, you try to react quickly enough by stopping what you were doing (executing an IVR, maybe) and starting playback of a message to be left at voicemail. This works because the IVR audio would be discarded having been played before their voicemail began recording.
If you're attempting to bridge to a live agent, you need to invert the logic - you start having no idea, try to figure out human vs machine very quickly, and *only* disturb a live agent if you think you have a human. In this case, the voicemail beep is entirely too late for beep detection to have any useful application to this case.
Ben
On 15 January 2014 22:29, Mahendra Bhegade <bhegades@gmail.com> wrote: Hi,
What variables do I use to determine if the call I made is picked up by a person or by the persons voice mail.
If the call goes on voice mail when do I know that it is ready to record the message that I am trying to deliver, like an appointment reminder.
Thanks
Mahendra
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Micheal, I feel like the community should be made aware that obtaining a license for this module is not necessarily guaranteed, and that there are conditions other than the obvious attached to its procurement. It would be nice if there was generally more information about it publicly available - it's something of a ghost. On 16 January 2014 12:54, Michael Jerris <mike@jerris.com> wrote:
we have a commercial AMD module as well, contact consulting@freeswitch.orgif interested.
On Jan 16, 2014, at 5:55 AM, Ben Langfeld <ben@langfeld.co.uk> wrote:
You need to look into answering machine detection. FreeSWITCH ships with two beep detectors, one supposedly more performant (CPU) than the other. These are fine if you're doing announcement style apps, but useless if you're trying to bridge to a live agent. In this latter case, you need at least simple VAD, if not word counting, which are not available in FreeSWITCH. This is one case where Asterisk unquestionably wins and adoption of FreeSWITCH is actively being hurt.
The general strategy for announcements is to start the call assuming you have a human. If you detect a beep, you try to react quickly enough by stopping what you were doing (executing an IVR, maybe) and starting playback of a message to be left at voicemail. This works because the IVR audio would be discarded having been played before their voicemail began recording.
If you're attempting to bridge to a live agent, you need to invert the logic - you start having no idea, try to figure out human vs machine very quickly, and *only* disturb a live agent if you think you have a human. In this case, the voicemail beep is entirely too late for beep detection to have any useful application to this case.
Ben
On 15 January 2014 22:29, Mahendra Bhegade <bhegades@gmail.com> wrote:
Hi,
What variables do I use to determine if the call I made is picked up by a person or by the persons voice mail.
If the call goes on voice mail when do I know that it is ready to record the message that I am trying to deliver, like an appointment reminder.
Thanks
Mahendra
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Agreed - I have tried a number of times to get details on this commercial module - even the pricing is somewhat nebulous. Lynn On Thu, Jan 16, 2014 at 8:26 AM, Ben Langfeld <ben@langfeld.co.uk> wrote:
Micheal,
I feel like the community should be made aware that obtaining a license for this module is not necessarily guaranteed, and that there are conditions other than the obvious attached to its procurement.
It would be nice if there was generally more information about it publicly available - it's something of a ghost.
On 16 January 2014 12:54, Michael Jerris <mike@jerris.com> wrote:
we have a commercial AMD module as well, contact consulting@freeswitch.org if interested.
On Jan 16, 2014, at 5:55 AM, Ben Langfeld <ben@langfeld.co.uk> wrote:
You need to look into answering machine detection. FreeSWITCH ships with two beep detectors, one supposedly more performant (CPU) than the other. These are fine if you're doing announcement style apps, but useless if you're trying to bridge to a live agent. In this latter case, you need at least simple VAD, if not word counting, which are not available in FreeSWITCH. This is one case where Asterisk unquestionably wins and adoption of FreeSWITCH is actively being hurt.
The general strategy for announcements is to start the call assuming you have a human. If you detect a beep, you try to react quickly enough by stopping what you were doing (executing an IVR, maybe) and starting playback of a message to be left at voicemail. This works because the IVR audio would be discarded having been played before their voicemail began recording.
If you're attempting to bridge to a live agent, you need to invert the logic - you start having no idea, try to figure out human vs machine very quickly, and *only* disturb a live agent if you think you have a human. In this case, the voicemail beep is entirely too late for beep detection to have any useful application to this case.
Ben
On 15 January 2014 22:29, Mahendra Bhegade <bhegades@gmail.com> wrote:
Hi,
What variables do I use to determine if the call I made is picked up by a person or by the persons voice mail.
If the call goes on voice mail when do I know that it is ready to record the message that I am trying to deliver, like an appointment reminder.
Thanks
Mahendra
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Lynn Nielson Green Seed Technologies
participants (4)
-
Ben Langfeld
-
Lynn Nielson
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Mahendra Bhegade
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Michael Jerris