It's interesting the wiki goes to great lengths to explain the difference between an automated attendant and IVR and elsewhere in the wiki in the list of features Automated Attendant is shown, however there is no mention of usage/configuration etc. So I'm left to think that you have to roll your own Automated Attendant using IVR which brings to mind the question "why suggest there are two different things when they appear to be the same?" But my question really is, "is there an Automated Attendant in FS separate from IVR and if so can I get some details?" Thanks, Jim.
One is simple, and the other could become ridiculously complex... ;-) Have you tried out any of the config GUI's for FS? What are you wishing to do with an attendent? http://wiki.freeswitch.org/wiki/IVR Cheers, Brian On Sat, Aug 28, 2010 at 3:53 AM, Jim <jim@k4gvo.com> wrote:
It's interesting the wiki goes to great lengths to explain the difference between an automated attendant and IVR and elsewhere in the wiki in the list of features Automated Attendant is shown, however there is no mention of usage/configuration etc.
So I'm left to think that you have to roll your own Automated Attendant using IVR which brings to mind the question "why suggest there are two different things when they appear to be the same?"
But my question really is, "is there an Automated Attendant in FS separate from IVR and if so can I get some details?"
Thanks, Jim.
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On 08/28/2010 06:08 AM, broken dash wrote:
One is simple, and the other could become ridiculously complex... ;-) Have you tried out any of the config GUI's for FS? What are you wishing to do with an attendent?
http://wiki.freeswitch.org/wiki/IVR
Cheers, Brian
Disgustingly simple. I just want to have an option of leaving voice mail for one or another person (extension, user, whatever) or checking voicemail. I loaded bluebox and deleted it almost immediately. It really didn't bring anything to the table as far as I could see. I've spend 2 weeks getting my dialplan the way I wanted it and bluebox pretty much wiped the slate clean. I didn't feel like starting over. I was reading the wiki/IVR that's one place I quoted in my email. I just thought it strange that the author would go to great pains to explain that an automated attendant was significantly different than an IVR and when I went to find an automated attendant for FS, all I could find were IVR scripts. :) There's enough examples in the dialplan an the wiki for me to get started I think. If not, I can probably fall back on javascript. Programming doesn't scare me. I started doing it in 1965. :) Anyway I just want to be sure there wasn't an automated attendant function in FS that either I overlooked, or wasn't yet documented, given that an automated attendant ISN'T an IVR, or so says the wiki. Jim.
I feel your pain... :-) I tried blue box last night and it seemed to suck from my perspective. right now I have fusionpbx installed by I find that even though I do some things within the web interface such as setup gateways etc. it also had some examples it populated into the FS scripts dir and I've been tweaking them from the console with vi. My problem is that I "thought" i had a decent understanding of JavaScript, which I did not.. hehe I keep hoping someone will create a visual configuration tool where you can piece together the logic/flow model for an IVR application but I haven't seen anything along those lines. So far I've spent several weeks looking/learning into the best way to go about creating my IVR apps an so far I'm leaning towards doing them in LUA. I would like to be able to use the Google data api stuff with my FS scripts but that is... further in you go... the deeper it all seems to get. :-) Cheers, Brian On Sat, Aug 28, 2010 at 10:21 AM, Jim <jim@k4gvo.com> wrote:
On 08/28/2010 06:08 AM, broken dash wrote:
One is simple, and the other could become ridiculously complex... ;-) Have you tried out any of the config GUI's for FS? What are you wishing to do with an attendent?
http://wiki.freeswitch.org/wiki/IVR
Cheers, Brian
Disgustingly simple. I just want to have an option of leaving voice mail for one or another person (extension, user, whatever) or checking voicemail.
I loaded bluebox and deleted it almost immediately. It really didn't bring anything to the table as far as I could see. I've spend 2 weeks getting my dialplan the way I wanted it and bluebox pretty much wiped the slate clean. I didn't feel like starting over.
I was reading the wiki/IVR that's one place I quoted in my email. I just thought it strange that the author would go to great pains to explain that an automated attendant was significantly different than an IVR and when I went to find an automated attendant for FS, all I could find were IVR scripts. :)
There's enough examples in the dialplan an the wiki for me to get started I think. If not, I can probably fall back on javascript. Programming doesn't scare me. I started doing it in 1965. :)
Anyway I just want to be sure there wasn't an automated attendant function in FS that either I overlooked, or wasn't yet documented, given that an automated attendant ISN'T an IVR, or so says the wiki.
Jim.
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On Sat, 28 Aug 2010 12:28:38 -0500, broken dash <brokendash@gmail.com> wrote:
I feel your pain... :-) I tried blue box last night and it seemed to suck from my perspective. right now I have fusionpbx installed by I find that even though I do some things within the web interface such as setup gateways etc. it also had some examples it populated into the FS scripts dir and I've been tweaking them from the console with vi. My problem is that I "thought" i had a decent understanding of JavaScript, which I did not.. hehe I keep hoping someone will create a visual configuration tool where you can piece together the logic/flow model for an IVR application but I haven't seen anything along those lines. So far I've spent several weeks looking/learning
Me too, I tried them but when you want something specific... May be a light client isn't the solution.
into the best way to go about creating my IVR apps an so far I'm leaning towards doing them in LUA. I would like to be able to use the Google data api stuff with my FS scripts but that is... further in you go... the deeper it all seems to get. :-)
It seems to be the better choice because the wiki says between the same pieces of code written in javascript and LUA, LUA performed 50% more rapidly! (Quite normal, the LUA source is ridiculously small: 5.1.4 is only 1.8MB) -- JAPAN is a WONDERFUL planet -- I wonder if we'll ever reach their level of COMPARATIVE SHOPPING ...
On Sat, Aug 28, 2010 at 8:05 PM, Jean-Yves F. Barbier <12ukwn@gmail.com> wrote:
It seems to be the better choice because the wiki says between the same pieces of code written in javascript and LUA, LUA performed 50% more rapidly! (Quite normal, the LUA source is ridiculously small: 5.1.4 is only 1.8MB)
Also, LUA is very easy to use -giovanni
-- JAPAN is a WONDERFUL planet -- I wonder if we'll ever reach their level of COMPARATIVE SHOPPING ...
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-- Sincerely, Giovanni Maruzzelli Cell : +39-347-2665618
participants (4)
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broken dash
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Giovanni Maruzzelli
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Jean-Yves F. Barbier
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Jim