To hold a call to be picked up using intercept, I've tried this with the intention of having the call sent to voicemail if no one does the pickup: <action application="sleep" data="20000"/> <action application="answer"/> <action application="voicemail" data="default user@domain.com"/> However, when I use application intercept, sleep is not aborted and we have no audio until it finishes. I was expecting intercept would abort the sleep application the same way as it does for example for application playback. I believe this can be solved by using application park and sched_transfer. But I thought I could ask if there would be a way of doing it without splitting the dialplan entities and keep it simple. br, takeshi