Polycom phone not sending hold update when MOH is enabled
21 Jan
2014
21 Jan
'14
9:31 a.m.
Hi, I have a Polycom SoundPoint IP 331. I am using uuid_phone_event <UUID> hold to put the phone on hold. If there is MOH to be played, the polycom only sends a media offer for the MOH instead of an actual HOLD signal. Due to this, Callstate does not change from ACTIVE -> HELD. Has anyone experienced this problem? Any way to make the HOLD signal still push thru with MOH?
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Lou Allen Uysison