"Shadow calls" - duplicate calls executing in parallel
26 Feb
2021
26 Feb
'21
12:57 p.m.
Hi all, I was just wondering if others have experienced this: on a few of the FreeSWITCH systems I've interacted with, I've observed situations where incoming phone calls seem to be duplicated. So there seem to be two call processes for the same phone number, also both receiving things like DTMF events. The timestamps of events tend to be very close (sub-second) but not necessarily identical. It's not very common, less than 1 per 1000 calls has this happening. It does tend to throw off some of our tooling (both in call handling and analysis). Curious to know if there could be an obvious cause/easy fix. Kind regards, Sam
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Sam van Herwaarden