mod_callcenter making no attempt to contact agents
Here's some pastebin links from earlier on IRC: Cli output and queue config: http://pastebin.freeswitch.org/19154 Call log output: http://pastebin.freeswitch.org/19156 So, here's the thing, queue configured, agents and tiers are in the database only (eventually going to be shared). Set up an extension, dial it, get put in queue, hear MoH. However, there's no sign of any attempt to contact the agent, even though it's registered and set as Available. No outgoing sip packets, nothing logged. I've literally just trid a make current, makes no difference. Attached a pcap from server side, showing no invites to the agent. Any ideas folks? -- *Andrew Cassidy BSc (Hons) MBCS SSCA* Managing Director *T <info@cassidywebservices.co.uk> *03300 100 960 *F<info@cassidywebservices.co.uk> *03300 100 961 *E <info@cassidywebservices.co.uk> *andrew@cassidywebservices.co.uk *W <info@cassidywebservices.co.uk> *www.cassidywebservices.co.uk
Further investigation shows this only occurs when <param name="tier-rules-apply" value="true" /> if I set that to false then reload, it works fine. On 24 May 2012 16:51, Andrew Cassidy <andrew@cassidywebservices.co.uk>wrote:
Here's some pastebin links from earlier on IRC:
Cli output and queue config: http://pastebin.freeswitch.org/19154 Call log output: http://pastebin.freeswitch.org/19156
So, here's the thing, queue configured, agents and tiers are in the database only (eventually going to be shared). Set up an extension, dial it, get put in queue, hear MoH.
However, there's no sign of any attempt to contact the agent, even though it's registered and set as Available. No outgoing sip packets, nothing logged. I've literally just trid a make current, makes no difference.
Attached a pcap from server side, showing no invites to the agent.
Any ideas folks?
-- *Andrew Cassidy BSc (Hons) MBCS SSCA* Managing Director
*T <info@cassidywebservices.co.uk> *03300 100 960 *F<info@cassidywebservices.co.uk> *03300 100 961 *E <info@cassidywebservices.co.uk> *andrew@cassidywebservices.co.uk *W <info@cassidywebservices.co.uk> *www.cassidywebservices.co.uk
-- *Andrew Cassidy BSc (Hons) MBCS SSCA* Managing Director *T <info@cassidywebservices.co.uk> *03300 100 960 *F<info@cassidywebservices.co.uk> *03300 100 961 *E <info@cassidywebservices.co.uk> *andrew@cassidywebservices.co.uk *W <info@cassidywebservices.co.uk> *www.cassidywebservices.co.uk
Got it, just FYI all, If you have noone at tier 0, tier-rules-apply=true, tier-rule-no-agent-no-wait=false and a tier timeout, it'll wait for the tier timeout to pass before ringing up to tier 1. As the documentation only specifies calls at tier 1, I thought this was the first tier. I'll update the wiki accordingly. On 31 May 2012 15:09, Andrew Cassidy <andrew@cassidywebservices.co.uk>wrote:
Further investigation shows this only occurs when <param name="tier-rules-apply" value="true" />
if I set that to false then reload, it works fine.
On 24 May 2012 16:51, Andrew Cassidy <andrew@cassidywebservices.co.uk>wrote:
Here's some pastebin links from earlier on IRC:
Cli output and queue config: http://pastebin.freeswitch.org/19154 Call log output: http://pastebin.freeswitch.org/19156
So, here's the thing, queue configured, agents and tiers are in the database only (eventually going to be shared). Set up an extension, dial it, get put in queue, hear MoH.
However, there's no sign of any attempt to contact the agent, even though it's registered and set as Available. No outgoing sip packets, nothing logged. I've literally just trid a make current, makes no difference.
Attached a pcap from server side, showing no invites to the agent.
Any ideas folks?
-- *Andrew Cassidy BSc (Hons) MBCS SSCA* Managing Director
*T <info@cassidywebservices.co.uk> *03300 100 960 *F<info@cassidywebservices.co.uk> *03300 100 961 *E <info@cassidywebservices.co.uk> *andrew@cassidywebservices.co.uk *W <info@cassidywebservices.co.uk> *www.cassidywebservices.co.uk
-- *Andrew Cassidy BSc (Hons) MBCS SSCA* Managing Director
*T <info@cassidywebservices.co.uk> *03300 100 960 *F<info@cassidywebservices.co.uk> *03300 100 961 *E <info@cassidywebservices.co.uk> *andrew@cassidywebservices.co.uk *W <info@cassidywebservices.co.uk> *www.cassidywebservices.co.uk
-- *Andrew Cassidy BSc (Hons) MBCS SSCA* Managing Director *T <info@cassidywebservices.co.uk> *03300 100 960 *F<info@cassidywebservices.co.uk> *03300 100 961 *E <info@cassidywebservices.co.uk> *andrew@cassidywebservices.co.uk *W <info@cassidywebservices.co.uk> *www.cassidywebservices.co.uk
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Andrew Cassidy