Hi all, We are running Freeswitch version 1.4.26. We are facing a major problem related to audio skip with simultaneous ringing. In one flow we are ringing around 5 agents at the same time. Whenever agent 1 (any one of the agent) picks up the call, other legs (to other agents) gets a hangup event. Due to this, hangup event to all the other agent "CALL_ANSWER" event on the other side gets delayed by around 2-3 seconds and generally caller missed the first word from the agent. Event 1: Call Answered by agent 1 Event 2: Hangup for agent 2 (due to LOSE_RACE) Event 3: Hangup for agent 3 (due to LOSE_RACE) Event 4: Hangup for agent 4 (due to LOSE_RACE) Event 5: Hangup for agent 5 (due to LOSE_RACE) Event 6: Call answered to caller Time different between Event 1 and Event 6 is about 2-3 seconds. Any help would be really really helpful -- Thanks and Regards, Ashwin Jain
Any input on this would be really helpful. On Sat, Jun 18, 2016 at 12:52 PM, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Hi all,
We are running Freeswitch version 1.4.26. We are facing a major problem related to audio skip with simultaneous ringing. In one flow we are ringing around 5 agents at the same time. Whenever agent 1 (any one of the agent) picks up the call, other legs (to other agents) gets a hangup event. Due to this, hangup event to all the other agent "CALL_ANSWER" event on the other side gets delayed by around 2-3 seconds and generally caller missed the first word from the agent.
Event 1: Call Answered by agent 1 Event 2: Hangup for agent 2 (due to LOSE_RACE) Event 3: Hangup for agent 3 (due to LOSE_RACE) Event 4: Hangup for agent 4 (due to LOSE_RACE) Event 5: Hangup for agent 5 (due to LOSE_RACE) Event 6: Call answered to caller
Time different between Event 1 and Event 6 is about 2-3 seconds. Any help would be really really helpful
-- Thanks and Regards, Ashwin Jain
-- *Ashwin Jain*
Hello, Can you share your bridge string as well as some logs? What kind of processor are you running this on? Did you source compile your FS or are you using a packaged version? Emrah
On Jun 19, 2016, at 5:36 PM, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Any input on this would be really helpful.
On Sat, Jun 18, 2016 at 12:52 PM, Ashwin Jain <ashwinrkjain@gmail.com <mailto:ashwinrkjain@gmail.com>> wrote: Hi all,
We are running Freeswitch version 1.4.26. We are facing a major problem related to audio skip with simultaneous ringing. In one flow we are ringing around 5 agents at the same time. Whenever agent 1 (any one of the agent) picks up the call, other legs (to other agents) gets a hangup event. Due to this, hangup event to all the other agent "CALL_ANSWER" event on the other side gets delayed by around 2-3 seconds and generally caller missed the first word from the agent.
Event 1: Call Answered by agent 1 Event 2: Hangup for agent 2 (due to LOSE_RACE) Event 3: Hangup for agent 3 (due to LOSE_RACE) Event 4: Hangup for agent 4 (due to LOSE_RACE) Event 5: Hangup for agent 5 (due to LOSE_RACE) Event 6: Call answered to caller
Time different between Event 1 and Event 6 is about 2-3 seconds. Any help would be really really helpful
-- Thanks and Regards, Ashwin Jain
-- Ashwin Jain
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Hi Emrah, Thanks for replying. We are using packed version (on ubuntu 14.04) hosted on AWS (with modified kernel timer to 1000Hz). It is m3.medium (Intel Xeon E5-2670 v2 with 4GB RAM and SSD). Any help would be really helpful. Bridge string is: [leg_progress_timeout=20,leg_timeout=20,presence_id=user1@ <domain>,bridge_answer_timeout=20]sofia/mgprofile/user1@ <domain>:5060,[leg_progress_timeout=20,leg_timeout=20,presence_id=user2@ <domain>,bridge_answer_timeout=20]sofia/mgprofile/user2@ <domain>:5060,[leg_progress_timeout=20,leg_timeout=20,presence_id=user3@ <domain>,bridge_answer_timeout=20]sofia/mgprofile/user3@ <domain>:5060,[leg_progress_timeout=20,leg_timeout=20,presence_id=user4@ <domain>,bridge_answer_timeout=20]sofia/mgprofile/user4@ <domain>:5060,[leg_progress_timeout=20,leg_timeout=20,presence_id=user5@ <domain>,bridge_answer_timeout=20]sofia/mgprofile/user5@ <domain>:5060,[leg_progress_timeout=20,leg_timeout=20,presence_id=user6@ <domain>,bridge_answer_timeout=20]sofia/mgprofile/user6@ <domain>:5060,[leg_progress_timeout=20,leg_timeout=20,presence_id=user7@ <domain>,bridge_answer_timeout=20]sofia/mgprofile/user7@ <domain>:5060,[leg_progress_timeout=20,leg_timeout=20,presence_id=user8@ <domain>,bridge_answer_timeout=20]sofia/mgprofile/user8@<domain>:5060 Logs are 2016-06-17 09:53:48.294515 [DEBUG] switch_channel.c:3659 Send signal sofia/<profile_name>/<caller_id>@<caller_ip> [BREAK] 2016-06-17 09:53:48.294515 [NOTICE] sofia.c:7525 Channel [sofia/<profile_name>/user1@<domain>:5060] has been answered 2016-06-17 09:53:48.294515 [DEBUG] switch_channel.c:3713 (sofia/<profile_name>/user1@<domain>:5060) Callstate Change RINGING -> ACTIVE 2016-06-17 09:53:48.294515 [DEBUG] switch_core_codec.c:246 sofia/<profile_name>/<caller_id>@<caller_ip> Restore previous codec PCMU:0. 2016-06-17 09:53:48.294515 [NOTICE] switch_ivr_originate.c:3519 Hangup sofia/<profile_name>/user2@<domain>:5060 [CS_CONSUME_MEDIA] [LOSE_RACE] 2016-06-17 09:53:48.294515 [DEBUG] switch_channel.c:3244 Send signal sofia/<profile_name>/user2@<domain>:5060 [KILL] 2016-06-17 09:53:48.294515 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user2@<domain>:5060 [BREAK] 2016-06-17 09:53:48.294515 [NOTICE] switch_ivr_originate.c:3519 Hangup sofia/<profile_name>/user3@<domain>:5060 [CS_CONSUME_MEDIA] [LOSE_RACE] 2016-06-17 09:53:48.294515 [DEBUG] switch_channel.c:3244 Send signal sofia/<profile_name>/user3@<domain>:5060 [KILL] 2016-06-17 09:53:48.294515 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user3@<domain>:5060 [BREAK] 2016-06-17 09:53:48.294515 [NOTICE] switch_ivr_originate.c:3519 Hangup sofia/<profile_name>/user4@<domain>:5060 [CS_CONSUME_MEDIA] [LOSE_RACE] 2016-06-17 09:53:48.294515 [DEBUG] switch_channel.c:3244 Send signal sofia/<profile_name>/user4@<domain>:5060 [KILL] 2016-06-17 09:53:48.294515 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user4@<domain>:5060 [BREAK] 2016-06-17 09:53:48.294515 [NOTICE] switch_ivr_originate.c:3519 Hangup sofia/<profile_name>/user5@<domain>:5060 [CS_CONSUME_MEDIA] [LOSE_RACE] 2016-06-17 09:53:48.294515 [DEBUG] switch_channel.c:3244 Send signal sofia/<profile_name>/user5@<domain>:5060 [KILL] 2016-06-17 09:53:48.294515 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user5@<domain>:5060 [BREAK] 2016-06-17 09:53:48.294515 [NOTICE] switch_ivr_originate.c:3519 Hangup sofia/<profile_name>/user6@<domain>:5060 [CS_CONSUME_MEDIA] [LOSE_RACE] 2016-06-17 09:53:48.294515 [DEBUG] switch_channel.c:3244 Send signal sofia/<profile_name>/user6@<domain>:5060 [KILL] 2016-06-17 09:53:48.294515 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user6@<domain>:5060 [BREAK] 2016-06-17 09:53:48.294515 [NOTICE] switch_ivr_originate.c:3519 Hangup sofia/<profile_name>/user7@<domain>:5060 [CS_CONSUME_MEDIA] [LOSE_RACE] 2016-06-17 09:53:48.294515 [DEBUG] switch_channel.c:3244 Send signal sofia/<profile_name>/user7@<domain>:5060 [KILL] 2016-06-17 09:53:48.294515 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user7@<domain>:5060 [BREAK] 2016-06-17 09:53:48.294515 [NOTICE] switch_ivr_originate.c:3519 Hangup sofia/<profile_name>/user8@<domain>:5060 [CS_CONSUME_MEDIA] [LOSE_RACE] 2016-06-17 09:53:48.294515 [DEBUG] switch_channel.c:3244 Send signal sofia/<profile_name>/user8@<domain>:5060 [KILL] 2016-06-17 09:53:48.294515 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user8@<domain>:5060 [BREAK] 2016-06-17 09:53:48.294515 [DEBUG] switch_core_state_machine.c:472 (sofia/<profile_name>/user2@<domain>:5060) Running State Change CS_HANGUP 2016-06-17 09:53:48.294515 [DEBUG] switch_core_state_machine.c:735 (sofia/<profile_name>/user2@<domain>:5060) Callstate Change RINGING -> HANGUP 2016-06-17 09:53:48.294515 [DEBUG] switch_core_state_machine.c:737 (sofia/<profile_name>/user2@<domain>:5060) State HANGUP 2016-06-17 09:53:48.294515 [DEBUG] mod_sofia.c:413 Channel sofia/<profile_name>/user2@<domain>:5060 hanging up, cause: LOSE_RACE 2016-06-17 09:53:48.354483 [DEBUG] sofia.c:1324 Channel is already hungup. 2016-06-17 09:53:48.354483 [DEBUG] switch_core_state_machine.c:472 (sofia/<profile_name>/user6@<domain>:5060) Running State Change CS_HANGUP 2016-06-17 09:53:48.354483 [DEBUG] switch_core_state_machine.c:735 (sofia/<profile_name>/user6@<domain>:5060) Callstate Change DOWN -> HANGUP 2016-06-17 09:53:48.354483 [DEBUG] switch_core_state_machine.c:737 (sofia/<profile_name>/user6@<domain>:5060) State HANGUP 2016-06-17 09:53:48.354483 [DEBUG] mod_sofia.c:413 Channel sofia/<profile_name>/user6@<domain>:5060 hanging up, cause: LOSE_RACE 2016-06-17 09:53:48.734452 [DEBUG] sofia.c:1324 Channel is already hungup. 2016-06-17 09:53:48.734452 [DEBUG] switch_core_state_machine.c:472 (sofia/<profile_name>/user7@<domain>:5060) Running State Change CS_HANGUP 2016-06-17 09:53:48.734452 [DEBUG] switch_core_state_machine.c:735 (sofia/<profile_name>/user7@<domain>:5060) Callstate Change DOWN -> HANGUP 2016-06-17 09:53:48.734452 [DEBUG] switch_core_state_machine.c:737 (sofia/<profile_name>/user7@<domain>:5060) State HANGUP 2016-06-17 09:53:48.734452 [DEBUG] mod_sofia.c:413 Channel sofia/<profile_name>/user7@<domain>:5060 hanging up, cause: LOSE_RACE 2016-06-17 09:53:48.820119 [DEBUG] mod_sofia.c:476 Sending CANCEL to sofia/<profile_name>/user7@<domain>:5060 2016-06-17 09:53:48.820119 [DEBUG] switch_core_state_machine.c:60 sofia/<profile_name>/user7@<domain>:5060 Standard HANGUP, cause: LOSE_RACE 2016-06-17 09:53:48.820119 [DEBUG] switch_core_state_machine.c:737 (sofia/<profile_name>/user7@<domain>:5060) State HANGUP going to sleep 2016-06-17 09:53:48.820119 [DEBUG] switch_core_state_machine.c:504 (sofia/<profile_name>/user7@<domain>:5060) State Change CS_HANGUP -> CS_REPORTING 2016-06-17 09:53:48.820119 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user7@<domain>:5060 [BREAK] 2016-06-17 09:53:48.820119 [DEBUG] switch_core_state_machine.c:472 (sofia/<profile_name>/user7@<domain>:5060) Running State Change CS_REPORTING 2016-06-17 09:53:48.820119 [DEBUG] switch_core_state_machine.c:823 (sofia/<profile_name>/user7@<domain>:5060) State REPORTING 2016-06-17 09:53:48.820119 [DEBUG] switch_core_state_machine.c:104 sofia/<profile_name>/user7@<domain>:5060 Standard REPORTING, cause: LOSE_RACE 2016-06-17 09:53:48.820119 [DEBUG] switch_core_state_machine.c:823 (sofia/<profile_name>/user7@<domain>:5060) State REPORTING going to sleep 2016-06-17 09:53:48.820119 [DEBUG] switch_core_state_machine.c:498 (sofia/<profile_name>/user7@<domain>:5060) State Change CS_REPORTING -> CS_DESTROY 2016-06-17 09:53:48.820119 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user7@<domain>:5060 [BREAK] 2016-06-17 09:53:48.820119 [DEBUG] switch_core_session.c:1624 Session 243 (sofia/<profile_name>/user7@<domain>:5060) Locked, Waiting on external entities 2016-06-17 09:53:49.174437 [DEBUG] mod_sofia.c:476 Sending CANCEL to sofia/<profile_name>/user2@<domain>:5060 2016-06-17 09:53:49.174437 [DEBUG] switch_core_state_machine.c:60 sofia/<profile_name>/user2@<domain>:5060 Standard HANGUP, cause: LOSE_RACE 2016-06-17 09:53:49.174437 [DEBUG] switch_core_state_machine.c:737 (sofia/<profile_name>/user2@<domain>:5060) State HANGUP going to sleep 2016-06-17 09:53:49.174437 [DEBUG] switch_core_state_machine.c:504 (sofia/<profile_name>/user2@<domain>:5060) State Change CS_HANGUP -> CS_REPORTING 2016-06-17 09:53:49.174437 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user2@<domain>:5060 [BREAK] 2016-06-17 09:53:49.174437 [DEBUG] switch_core_state_machine.c:472 (sofia/<profile_name>/user2@<domain>:5060) Running State Change CS_REPORTING 2016-06-17 09:53:49.174437 [DEBUG] switch_core_state_machine.c:823 (sofia/<profile_name>/user2@<domain>:5060) State REPORTING 2016-06-17 09:53:49.174437 [DEBUG] switch_core_state_machine.c:104 sofia/<profile_name>/user2@<domain>:5060 Standard REPORTING, cause: LOSE_RACE 2016-06-17 09:53:49.174437 [DEBUG] switch_core_state_machine.c:823 (sofia/<profile_name>/user2@<domain>:5060) State REPORTING going to sleep 2016-06-17 09:53:49.174437 [DEBUG] switch_core_state_machine.c:498 (sofia/<profile_name>/user2@<domain>:5060) State Change CS_REPORTING -> CS_DESTROY 2016-06-17 09:53:49.174437 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user2@<domain>:5060 [BREAK] 2016-06-17 09:53:49.174437 [DEBUG] switch_core_session.c:1624 Session 238 (sofia/<profile_name>/user2@<domain>:5060) Locked, Waiting on external entities 2016-06-17 09:53:49.534437 [DEBUG] sofia.c:1324 Channel is already hungup. 2016-06-17 09:53:49.534437 [DEBUG] switch_core_state_machine.c:472 (sofia/<profile_name>/user5@<domain>:5060) Running State Change CS_HANGUP 2016-06-17 09:53:49.534437 [DEBUG] switch_core_state_machine.c:735 (sofia/<profile_name>/user5@<domain>:5060) Callstate Change DOWN -> HANGUP 2016-06-17 09:53:49.534437 [DEBUG] switch_core_state_machine.c:737 (sofia/<profile_name>/user5@<domain>:5060) State HANGUP 2016-06-17 09:53:49.534437 [DEBUG] mod_sofia.c:413 Channel sofia/<profile_name>/user5@<domain>:5060 hanging up, cause: LOSE_RACE 2016-06-17 09:53:49.614437 [DEBUG] mod_sofia.c:476 Sending CANCEL to sofia/<profile_name>/user5@<domain>:5060 2016-06-17 09:53:49.614437 [DEBUG] switch_core_state_machine.c:60 sofia/<profile_name>/user5@<domain>:5060 Standard HANGUP, cause: LOSE_RACE 2016-06-17 09:53:49.614437 [DEBUG] switch_core_state_machine.c:737 (sofia/<profile_name>/user5@<domain>:5060) State HANGUP going to sleep 2016-06-17 09:53:49.614437 [DEBUG] switch_core_state_machine.c:504 (sofia/<profile_name>/user5@<domain>:5060) State Change CS_HANGUP -> CS_REPORTING 2016-06-17 09:53:49.614437 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user5@<domain>:5060 [BREAK] 2016-06-17 09:53:49.614437 [DEBUG] switch_core_state_machine.c:472 (sofia/<profile_name>/user5@<domain>:5060) Running State Change CS_REPORTING 2016-06-17 09:53:49.614437 [DEBUG] switch_core_state_machine.c:823 (sofia/<profile_name>/user5@<domain>:5060) State REPORTING 2016-06-17 09:53:49.614437 [DEBUG] switch_core_state_machine.c:104 sofia/<profile_name>/user5@<domain>:5060 Standard REPORTING, cause: LOSE_RACE 2016-06-17 09:53:49.614437 [DEBUG] switch_core_state_machine.c:823 (sofia/<profile_name>/user5@<domain>:5060) State REPORTING going to sleep 2016-06-17 09:53:49.614437 [DEBUG] switch_core_state_machine.c:498 (sofia/<profile_name>/user5@<domain>:5060) State Change CS_REPORTING -> CS_DESTROY 2016-06-17 09:53:49.614437 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user5@<domain>:5060 [BREAK] 2016-06-17 09:53:49.614437 [DEBUG] switch_core_session.c:1624 Session 241 (sofia/<profile_name>/user5@<domain>:5060) Locked, Waiting on external entities 2016-06-17 09:53:49.974435 [DEBUG] sofia.c:1324 Channel is already hungup. 2016-06-17 09:53:49.974435 [DEBUG] switch_core_state_machine.c:472 (sofia/<profile_name>/user4@<domain>:5060) Running State Change CS_HANGUP 2016-06-17 09:53:49.974435 [DEBUG] switch_core_state_machine.c:735 (sofia/<profile_name>/user4@<domain>:5060) Callstate Change DOWN -> HANGUP 2016-06-17 09:53:49.974435 [DEBUG] switch_core_state_machine.c:737 (sofia/<profile_name>/user4@<domain>:5060) State HANGUP 2016-06-17 09:53:49.974435 [DEBUG] mod_sofia.c:413 Channel sofia/<profile_name>/user4@<domain>:5060 hanging up, cause: LOSE_RACE 2016-06-17 09:53:50.054437 [DEBUG] mod_sofia.c:476 Sending CANCEL to sofia/<profile_name>/user4@<domain>:5060 2016-06-17 09:53:50.054437 [DEBUG] switch_core_state_machine.c:60 sofia/<profile_name>/user4@<domain>:5060 Standard HANGUP, cause: LOSE_RACE 2016-06-17 09:53:50.054437 [DEBUG] switch_core_state_machine.c:737 (sofia/<profile_name>/user4@<domain>:5060) State HANGUP going to sleep 2016-06-17 09:53:50.054437 [DEBUG] switch_core_state_machine.c:504 (sofia/<profile_name>/user4@<domain>:5060) State Change CS_HANGUP -> CS_REPORTING 2016-06-17 09:53:50.054437 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user4@<domain>:5060 [BREAK] 2016-06-17 09:53:50.054437 [DEBUG] switch_core_state_machine.c:472 (sofia/<profile_name>/user4@<domain>:5060) Running State Change CS_REPORTING 2016-06-17 09:53:50.054437 [DEBUG] switch_core_state_machine.c:823 (sofia/<profile_name>/user4@<domain>:5060) State REPORTING 2016-06-17 09:53:50.054437 [DEBUG] switch_core_state_machine.c:104 sofia/<profile_name>/user4@<domain>:5060 Standard REPORTING, cause: LOSE_RACE 2016-06-17 09:53:50.054437 [DEBUG] switch_core_state_machine.c:823 (sofia/<profile_name>/user4@<domain>:5060) State REPORTING going to sleep 2016-06-17 09:53:50.054437 [DEBUG] switch_core_state_machine.c:498 (sofia/<profile_name>/user4@<domain>:5060) State Change CS_REPORTING -> CS_DESTROY 2016-06-17 09:53:50.054437 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user4@<domain>:5060 [BREAK] 2016-06-17 09:53:50.054437 [DEBUG] switch_core_session.c:1624 Session 240 (sofia/<profile_name>/user4@<domain>:5060) Locked, Waiting on external entities 2016-06-17 09:53:50.394437 [DEBUG] mod_sofia.c:476 Sending CANCEL to sofia/<profile_name>/user6@<domain>:5060 2016-06-17 09:53:50.394437 [DEBUG] switch_core_state_machine.c:60 sofia/<profile_name>/user6@<domain>:5060 Standard HANGUP, cause: LOSE_RACE 2016-06-17 09:53:50.394437 [DEBUG] switch_core_state_machine.c:737 (sofia/<profile_name>/user6@<domain>:5060) State HANGUP going to sleep 2016-06-17 09:53:50.394437 [DEBUG] switch_core_state_machine.c:504 (sofia/<profile_name>/user6@<domain>:5060) State Change CS_HANGUP -> CS_REPORTING 2016-06-17 09:53:50.394437 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user6@<domain>:5060 [BREAK] 2016-06-17 09:53:50.394437 [DEBUG] switch_core_state_machine.c:472 (sofia/<profile_name>/user6@<domain>:5060) Running State Change CS_REPORTING 2016-06-17 09:53:50.394437 [DEBUG] switch_core_state_machine.c:823 (sofia/<profile_name>/user6@<domain>:5060) State REPORTING 2016-06-17 09:53:50.394437 [DEBUG] switch_core_state_machine.c:104 sofia/<profile_name>/user6@<domain>:5060 Standard REPORTING, cause: LOSE_RACE 2016-06-17 09:53:50.394437 [DEBUG] switch_core_state_machine.c:823 (sofia/<profile_name>/user6@<domain>:5060) State REPORTING going to sleep 2016-06-17 09:53:50.394437 [DEBUG] switch_core_state_machine.c:498 (sofia/<profile_name>/user6@<domain>:5060) State Change CS_REPORTING -> CS_DESTROY 2016-06-17 09:53:50.394437 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user6@<domain>:5060 [BREAK] 2016-06-17 09:53:50.394437 [DEBUG] switch_core_session.c:1624 Session 242 (sofia/<profile_name>/user6@<domain>:5060) Locked, Waiting on external entities 2016-06-17 09:53:50.754437 [DEBUG] mod_sofia.c:780 Local SDP sofia/<profile_name>/<caller_id>@<caller_ip>: v=0 o=FreeSWITCH 1466150805 1466150807 IN IP4 <fs_public_ip> s=FreeSWITCH c=IN IP4 <fs_public_ip> t=0 0 m=audio 31614 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=sendrecv 2016-06-17 09:53:50.754437 [DEBUG] switch_core_session.c:1062 Send signal sofia/<profile_name>/<caller_id>@<caller_ip> [BREAK] 2016-06-17 09:53:50.754437 [DEBUG] sofia.c:6658 Channel sofia/<profile_name>/<caller_id>@<caller_ip> entering state [completed][200] 2016-06-17 09:53:50.754437 [DEBUG] switch_core_session.c:913 Send signal sofia/<profile_name>/<caller_id>@<caller_ip> [BREAK] 2016-06-17 09:53:50.754437 [NOTICE] switch_ivr_originate.c:3546 Channel [sofia/<profile_name>/<caller_id>@<caller_ip>] has been answered 2016-06-17 09:53:50.754437 [DEBUG] switch_channel.c:3713 (sofia/<profile_name>/<caller_id>@<caller_ip>) Callstate Change EARLY -> ACTIVE 2016-06-17 09:53:50.754437 [DEBUG] switch_ivr_originate.c:3604 Originate Resulted in Success: [sofia/<profile_name>/user1@<domain>:5060] 2016-06-17 09:53:50.754437 [DEBUG] switch_channel.c:1230 sofia/<profile_name>/<caller_id>@<caller_ip> EXPORTING[bridge_export_vars] [hold_music]=[sounds/moh.wav] to sofia/<profile_name>/user1@<domain>:5060 2016-06-17 09:53:50.754437 [DEBUG] switch_core_session.c:913 Send signal sofia/<profile_name>/user1@<domain>:5060 [BREAK] 2016-06-17 09:53:50.754437 [DEBUG] switch_core_session.c:913 Send signal sofia/<profile_name>/<caller_id>@<caller_ip> [BREAK] 2016-06-17 09:53:50.754437 [DEBUG] switch_ivr_bridge.c:1473 (sofia/<profile_name>/user1@<domain>:5060) State Change CS_CONSUME_MEDIA -> CS_EXCHANGE_MEDIA 2016-06-17 09:53:50.754437 [DEBUG] switch_core_session.c:1397 Send signal sofia/<profile_name>/user1@<domain>:5060 [BREAK] 2016-06-17 09:53:50.754437 [NOTICE] switch_core_session.c:1642 Session 238 (sofia/<profile_name>/user2@<domain>:5060) Ended 2016-06-17 09:53:50.754437 [NOTICE] switch_core_session.c:1646 Close Channel sofia/<profile_name>/user2@<domain>:5060 [CS_DESTROY] 2016-06-17 09:53:50.754437 [DEBUG] switch_core_state_machine.c:626 (sofia/<profile_name>/user2@<domain>:5060) Running State Change CS_DESTROY On Mon, Jun 20, 2016 at 3:59 PM, Emrah <lists@kavun.ch> wrote:
Hello, Can you share your bridge string as well as some logs? What kind of processor are you running this on? Did you source compile your FS or are you using a packaged version?
Emrah
On Jun 19, 2016, at 5:36 PM, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Any input on this would be really helpful.
On Sat, Jun 18, 2016 at 12:52 PM, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Hi all,
We are running Freeswitch version 1.4.26. We are facing a major problem related to audio skip with simultaneous ringing. In one flow we are ringing around 5 agents at the same time. Whenever agent 1 (any one of the agent) picks up the call, other legs (to other agents) gets a hangup event. Due to this, hangup event to all the other agent "CALL_ANSWER" event on the other side gets delayed by around 2-3 seconds and generally caller missed the first word from the agent.
Event 1: Call Answered by agent 1 Event 2: Hangup for agent 2 (due to LOSE_RACE) Event 3: Hangup for agent 3 (due to LOSE_RACE) Event 4: Hangup for agent 4 (due to LOSE_RACE) Event 5: Hangup for agent 5 (due to LOSE_RACE) Event 6: Call answered to caller
Time different between Event 1 and Event 6 is about 2-3 seconds. Any help would be really really helpful
-- Thanks and Regards, Ashwin Jain
--
*Ashwin Jain* _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- *Ashwin Jain* / Director of Engineering *Email** :* ashwin@metroguild.com <chiqeetaj@metroguild.com> *Phone :* (415) 800-0834 / +91-97424-94330 *Website* : www.metroguild.com
You are using older versions, I would first check if we have fixed this by testing the latest releases. 1.4 is only receiving critical security releases now and would not receive a fix if we found a problem. On Saturday, June 18, 2016, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Hi all,
We are running Freeswitch version 1.4.26. We are facing a major problem related to audio skip with simultaneous ringing. In one flow we are ringing around 5 agents at the same time. Whenever agent 1 (any one of the agent) picks up the call, other legs (to other agents) gets a hangup event. Due to this, hangup event to all the other agent "CALL_ANSWER" event on the other side gets delayed by around 2-3 seconds and generally caller missed the first word from the agent.
Event 1: Call Answered by agent 1 Event 2: Hangup for agent 2 (due to LOSE_RACE) Event 3: Hangup for agent 3 (due to LOSE_RACE) Event 4: Hangup for agent 4 (due to LOSE_RACE) Event 5: Hangup for agent 5 (due to LOSE_RACE) Event 6: Call answered to caller
Time different between Event 1 and Event 6 is about 2-3 seconds. Any help would be really really helpful
-- Thanks and Regards, Ashwin Jain
Sure. We can update to the latest version. Can you confirm if this is the issue, or is it some setup/configuration issue with our system? On Mon, Jun 20, 2016 at 9:04 PM, Michael Jerris <mike@jerris.com> wrote:
You are using older versions, I would first check if we have fixed this by testing the latest releases. 1.4 is only receiving critical security releases now and would not receive a fix if we found a problem.
On Saturday, June 18, 2016, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Hi all,
We are running Freeswitch version 1.4.26. We are facing a major problem related to audio skip with simultaneous ringing. In one flow we are ringing around 5 agents at the same time. Whenever agent 1 (any one of the agent) picks up the call, other legs (to other agents) gets a hangup event. Due to this, hangup event to all the other agent "CALL_ANSWER" event on the other side gets delayed by around 2-3 seconds and generally caller missed the first word from the agent.
Event 1: Call Answered by agent 1 Event 2: Hangup for agent 2 (due to LOSE_RACE) Event 3: Hangup for agent 3 (due to LOSE_RACE) Event 4: Hangup for agent 4 (due to LOSE_RACE) Event 5: Hangup for agent 5 (due to LOSE_RACE) Event 6: Call answered to caller
Time different between Event 1 and Event 6 is about 2-3 seconds. Any help would be really really helpful
-- Thanks and Regards, Ashwin Jain
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- *Ashwin Jain* / Director of Engineering *Email** :* ashwin@metroguild.com <chiqeetaj@metroguild.com> *Phone :* (415) 800-0834 / +91-97424-94330 *Website* : www.metroguild.com
Hi Michael, Can you please confirm that it is the freeswitch issue and not our configuration issue? That would be of really great help. On Tue, Jun 21, 2016 at 1:46 AM, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Sure. We can update to the latest version. Can you confirm if this is the issue, or is it some setup/configuration issue with our system?
On Mon, Jun 20, 2016 at 9:04 PM, Michael Jerris <mike@jerris.com> wrote:
You are using older versions, I would first check if we have fixed this by testing the latest releases. 1.4 is only receiving critical security releases now and would not receive a fix if we found a problem.
On Saturday, June 18, 2016, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Hi all,
We are running Freeswitch version 1.4.26. We are facing a major problem related to audio skip with simultaneous ringing. In one flow we are ringing around 5 agents at the same time. Whenever agent 1 (any one of the agent) picks up the call, other legs (to other agents) gets a hangup event. Due to this, hangup event to all the other agent "CALL_ANSWER" event on the other side gets delayed by around 2-3 seconds and generally caller missed the first word from the agent.
Event 1: Call Answered by agent 1 Event 2: Hangup for agent 2 (due to LOSE_RACE) Event 3: Hangup for agent 3 (due to LOSE_RACE) Event 4: Hangup for agent 4 (due to LOSE_RACE) Event 5: Hangup for agent 5 (due to LOSE_RACE) Event 6: Call answered to caller
Time different between Event 1 and Event 6 is about 2-3 seconds. Any help would be really really helpful
-- Thanks and Regards, Ashwin Jain
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
--
*Ashwin Jain*
-- *Ashwin Jain*
My suggestion is for you to confirm this by testing the latest release. There have been over 1000 bug fixes since the version you are using, I don't recall if this specific issue is included in those or not. On Thursday, June 23, 2016, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Hi Michael,
Can you please confirm that it is the freeswitch issue and not our configuration issue? That would be of really great help.
On Tue, Jun 21, 2016 at 1:46 AM, Ashwin Jain <ashwinrkjain@gmail.com <javascript:_e(%7B%7D,'cvml','ashwinrkjain@gmail.com');>> wrote:
Sure. We can update to the latest version. Can you confirm if this is the issue, or is it some setup/configuration issue with our system?
On Mon, Jun 20, 2016 at 9:04 PM, Michael Jerris <mike@jerris.com <javascript:_e(%7B%7D,'cvml','mike@jerris.com');>> wrote:
You are using older versions, I would first check if we have fixed this by testing the latest releases. 1.4 is only receiving critical security releases now and would not receive a fix if we found a problem.
On Saturday, June 18, 2016, Ashwin Jain <ashwinrkjain@gmail.com <javascript:_e(%7B%7D,'cvml','ashwinrkjain@gmail.com');>> wrote:
Hi all,
We are running Freeswitch version 1.4.26. We are facing a major problem related to audio skip with simultaneous ringing. In one flow we are ringing around 5 agents at the same time. Whenever agent 1 (any one of the agent) picks up the call, other legs (to other agents) gets a hangup event. Due to this, hangup event to all the other agent "CALL_ANSWER" event on the other side gets delayed by around 2-3 seconds and generally caller missed the first word from the agent.
Event 1: Call Answered by agent 1 Event 2: Hangup for agent 2 (due to LOSE_RACE) Event 3: Hangup for agent 3 (due to LOSE_RACE) Event 4: Hangup for agent 4 (due to LOSE_RACE) Event 5: Hangup for agent 5 (due to LOSE_RACE) Event 6: Call answered to caller
Time different between Event 1 and Event 6 is about 2-3 seconds. Any help would be really really helpful
-- Thanks and Regards, Ashwin Jain
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <javascript:_e(%7B%7D,'cvml','consulting@freeswitch.org');> http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <javascript:_e(%7B%7D,'cvml','FreeSWITCH-users@lists.freeswitch.org');> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
--
*Ashwin Jain*
--
*Ashwin Jain*
Sure. Thanks. I will do that and get back to you. On Thu, Jun 23, 2016 at 8:56 PM, Michael Jerris <mike@jerris.com> wrote:
My suggestion is for you to confirm this by testing the latest release. There have been over 1000 bug fixes since the version you are using, I don't recall if this specific issue is included in those or not.
On Thursday, June 23, 2016, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Hi Michael,
Can you please confirm that it is the freeswitch issue and not our configuration issue? That would be of really great help.
On Tue, Jun 21, 2016 at 1:46 AM, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Sure. We can update to the latest version. Can you confirm if this is the issue, or is it some setup/configuration issue with our system?
On Mon, Jun 20, 2016 at 9:04 PM, Michael Jerris <mike@jerris.com> wrote:
You are using older versions, I would first check if we have fixed this by testing the latest releases. 1.4 is only receiving critical security releases now and would not receive a fix if we found a problem.
On Saturday, June 18, 2016, Ashwin Jain <ashwinrkjain@gmail.com> wrote:
Hi all,
We are running Freeswitch version 1.4.26. We are facing a major problem related to audio skip with simultaneous ringing. In one flow we are ringing around 5 agents at the same time. Whenever agent 1 (any one of the agent) picks up the call, other legs (to other agents) gets a hangup event. Due to this, hangup event to all the other agent "CALL_ANSWER" event on the other side gets delayed by around 2-3 seconds and generally caller missed the first word from the agent.
Event 1: Call Answered by agent 1 Event 2: Hangup for agent 2 (due to LOSE_RACE) Event 3: Hangup for agent 3 (due to LOSE_RACE) Event 4: Hangup for agent 4 (due to LOSE_RACE) Event 5: Hangup for agent 5 (due to LOSE_RACE) Event 6: Call answered to caller
Time different between Event 1 and Event 6 is about 2-3 seconds. Any help would be really really helpful
-- Thanks and Regards, Ashwin Jain
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
--
*Ashwin Jain*
--
*Ashwin Jain*
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- *Ashwin Jain* / Director of Engineering *Email** :* ashwin@metroguild.com <chiqeetaj@metroguild.com> *Phone :* (415) 800-0834 / +91-97424-94330 *Website* : www.metroguild.com
participants (3)
-
Ashwin Jain
-
Emrah
-
Michael Jerris