Analog phone with ATA. Phone Won't Dial Out, but can receive calls
Hi, I have just purchased an ATA (Pluscom SIP VoIP ATA, model VPA-11) to try to use a normal (analogue) cordless phone with FreeSwitch. I have got the ATA setup and talking to FreeSwitch, it has registered the right extension and can receive and pick-up incoming calls. However, I can't dial numbers successfully, I can get the dial tone and dial the numbers, but the target numbers (internal or external) are not recognised by FreeSwitch. I have pasted a dump in the pastebin, but I can't see anything that tells me what the problem might be. Can anyone suggest what the problem might be please ? Regards Dave
Dave Stevenson <stevendt@primrosebank.net> said:
I have pasted a dump in the pastebin,
URL? -- Russell Mosemann ________________________________________________________ Concordia University, Nebraska See http://www.cune.edu/ for the latest news and events!
Ooops - sorry about that ! OK, here you go .... http://pastebin.freeswitch.org/11205 I'd really appreciate some help with this as I'm really struggling. I think that the right tones are being sent as I can transfer a Voice Mail call to the phone and activate the voice prompts correctly. I have entered a blank dialplan in the ATA which should let all numbers be processed. FreeSwitch just won't play ball though ! Regards Dave ----- Original Message ----- From: <Russell.Mosemann@cune.org> To: <freeswitch-users@lists.freeswitch.org> Sent: Friday, November 20, 2009 10:38 PM Subject: Re: [Freeswitch-users] Analog phone with ATA. Phone Won't Dial Out,but can receive calls
Dave Stevenson <stevendt@primrosebank.net> said:
I have pasted a dump in the pastebin,
URL?
-- Russell Mosemann
________________________________________________________ Concordia University, Nebraska See http://www.cune.edu/ for the latest news and events!
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
OK, Just to close this one out, I've just spent some time on IRC and Michael Collins very quickly helped me get this sorted. I am using a cheap ATA which has a couple of "issues". I should probably have included it in the original post, but the ATA is a :- Pluscom SIP VoIP ATA - Model VPA-11. Quote from the ATA Manual ....... "If a default dial plan string is not required, the Default Dial Plan String field on the General configuration page (Section 4.1.2) can be left empty, in which case the default dial pattern to accept all dialed digits will be incorporated. The default dial pattern, [0-9*]>#[0-9*].e[0-9*].ft4, is transparent to the user and will not be displayed on the General configuration page" I had already (or so I thought) deleted the default ATA dialplan as I suspected that it was causing problems. As it turns out though, even with an apparently blank dialplan configured, the ATA was inserting some characters after the dialed number which were confusing the number handling in FreeSwitch. Michael quickly spotted the problem from my Pastebin dump and took about 10 seconds to come up with a fix ! Adding the following section to the top of the default FreeSwitch dialplan strips these extra characters off the string that FreeSwitch sees <!-- Simple fixer extension 21/11/09 --> <extension name="PluscomATA"> <condition field="destination_number" expression="^(\d+)#(\d+)$"> <action application="transfer" data="$2 XML default"/> </condition> </extension Thanks a lot Michael ! regards Dave ----- Original Message ----- From: "Dave Stevenson" <stevendt@primrosebank.net> To: <freeswitch-users@lists.freeswitch.org> Sent: Friday, November 20, 2009 10:46 PM Subject: Re: [Freeswitch-users] Analog phone with ATA. Phone Won't Dial Out,but can receive calls
Ooops - sorry about that !
OK, here you go ....
http://pastebin.freeswitch.org/11205
I'd really appreciate some help with this as I'm really struggling.
I think that the right tones are being sent as I can transfer a Voice Mail call to the phone and activate the voice prompts correctly.
I have entered a blank dialplan in the ATA which should let all numbers be processed.
FreeSwitch just won't play ball though !
Regards Dave
----- Original Message ----- From: <Russell.Mosemann@cune.org> To: <freeswitch-users@lists.freeswitch.org> Sent: Friday, November 20, 2009 10:38 PM Subject: Re: [Freeswitch-users] Analog phone with ATA. Phone Won't Dial Out,but can receive calls
Dave Stevenson <stevendt@primrosebank.net> said:
I have pasted a dump in the pastebin,
URL?
-- Russell Mosemann
________________________________________________________ Concordia University, Nebraska See http://www.cune.edu/ for the latest news and events!
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Sorry for the extended forum thread on this subject - This really IS the last post ! I have now got the ATA to work without the dialplan fix provided by Michael. After I'd implemented the "fix", I had more of an idea of what the problem was and was better able to go through the Polycom VPA-11 setup screens through its web interface to see if there were any options that might have had a bearing on the problem. Under Configuration VoIP Non-Line Config General Parameters VoIP General There is an option to "Append UserId" - the Default Value is Yes. That was where the "extra characters" were coming from. Setting this option to No, makes the ATA behave more as expected, Regards Dave ----- Original Message ----- From: "Dave Stevenson" <stevendt@primrosebank.net> To: <freeswitch-users@lists.freeswitch.org> Sent: Saturday, November 21, 2009 1:20 AM Subject: Re: [Freeswitch-users] Analog phone with ATA. Phone Won't Dial Out,but can receive calls - Issue Closed
OK,
Just to close this one out, I've just spent some time on IRC and Michael Collins very quickly helped me get this sorted.
I am using a cheap ATA which has a couple of "issues".
I should probably have included it in the original post, but the ATA is a :-
Pluscom SIP VoIP ATA - Model VPA-11.
Quote from the ATA Manual .......
"If a default dial plan string is not required, the Default Dial Plan String field on the General configuration page (Section 4.1.2) can be left empty, in which case the default dial pattern to accept all dialed digits will be incorporated. The default dial pattern, [0-9*]>#[0-9*].e[0-9*].ft4, is transparent to the user and will not be displayed on the General configuration page"
I had already (or so I thought) deleted the default ATA dialplan as I suspected that it was causing problems.
As it turns out though, even with an apparently blank dialplan configured, the ATA was inserting some characters after the dialed number which were confusing the number handling in FreeSwitch.
Michael quickly spotted the problem from my Pastebin dump and took about 10 seconds to come up with a fix !
Adding the following section to the top of the default FreeSwitch dialplan strips these extra characters off the string that FreeSwitch sees
<!-- Simple fixer extension 21/11/09 --> <extension name="PluscomATA"> <condition field="destination_number" expression="^(\d+)#(\d+)$"> <action application="transfer" data="$2 XML default"/> </condition> </extension
Thanks a lot Michael !
regards Dave
On Sat, Nov 21, 2009 at 4:10 AM, Dave Stevenson <stevendt@primrosebank.net>wrote:
Sorry for the extended forum thread on this subject - This really IS the last post !
I have now got the ATA to work without the dialplan fix provided by Michael.
After I'd implemented the "fix", I had more of an idea of what the problem was and was better able to go through the Polycom VPA-11 setup screens through its web interface to see if there were any options that might have had a bearing on the problem.
Under Configuration VoIP Non-Line Config General Parameters VoIP General
There is an option to "Append UserId" - the Default Value is Yes.
That was where the "extra characters" were coming from.
Setting this option to No, makes the ATA behave more as expected,
Regards Dave
Nice work! I can understand why it was easier to look for this AFTER we did the band-aid solution and not before. :)
You next task is to visit http://wiki.freeswitch.org and sign up. Please add the setup details for this device. I already created stub to get you going: http://wiki.freeswitch.org/wiki/Interop_List#Pluscom Thanks! -MC
participants (3)
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Dave Stevenson
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Michael Collins
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Russell.Mosemann＠cune.org