some outbound calls failing
I have put together a dialer (of sorts) that is failing a fraction of the time. First, I instantiate a call leg from FreeSwitch to an agent (an employee in my facility with a softclient registered to FreeSwitch). Upon answering this call I have FreeSwitch bridge this leg to an outbound leg destined to a customer (via our carrier). The agent listens as this external number is dialed then is prepared to speak with that person. So all is well except a fraction of these calls fail at the step where FreeSwitch calls the agent. There seems to be a 'hangup' event received from the client at the moment this leg is answered. This happens maybe 1/3 of the time. here's my steps 1. call a Lua script via ESL 2. Lua script generates a call leg to agent: local session = freeswitch.Session("user/" .. agentExt .. "@ stuff.com") session:sleep(1000) if session:ready() then session:execute("pre_answer") session:execute("ring_ready") session:execute("sleep", "1000") session:setVariable("outbound_callee_number", outboundCalleeNumber) session:setVariable("outbound_caller_number", outboundCallerNumber) session:setVariable("outbound_caller_name", outboundCallerName) session:transfer("sales_outbound", "XML", "telifi") ******** fails here ~30% of the time - phone rings on the agent's desk, she answers and the call immediately ends ******** 3. this leg is transferred to an XML dialplan that handles bridging to a customer's phone number: <extension name="sales_outbound"> <condition field="destination_number" expression="^sales_outbound$"> <action application="log" data="INFO connected to agent, now dialing out..."/> <action application="sleep" data="1000"/> <action application="playback" data="ivr/8000/ivr-call_being_transferred.wav"/>--> <action application="set" data="continue_on_fail=true"/> <action application="set" data="hangup_after_bridge=true"/> <action application="set" data="ringback=${us-ring}"/> <action application="set" data="call_timeout=30"/> <action application="set" data="effective_caller_id_number=${outbound_caller_number}"/> <action application="set" data="effective_caller_id_name=${outbound_caller_name}"/> <action application="sleep" data="1000"/> <action application="bridge" data="sofia/gateway/mycarrier/${outbound_callee_number}"/> </condition> </extension> I appreciate any insight or suggestions you could provide.
can you see if you have that same problem with the latest build from git you can update an existing checkout with "make current" assuming you have git tools etc if you still can get the problem capture the debug logs of it happening console loglevel debug On Thu, Mar 17, 2011 at 6:53 PM, elijah <elijah@crankenstein.com> wrote:
I have put together a dialer (of sorts) that is failing a fraction of the time. First, I instantiate a call leg from FreeSwitch to an agent (an employee in my facility with a softclient registered to FreeSwitch). Upon answering this call I have FreeSwitch bridge this leg to an outbound leg destined to a customer (via our carrier). The agent listens as this external number is dialed then is prepared to speak with that person. So all is well except a fraction of these calls fail at the step where FreeSwitch calls the agent. There seems to be a 'hangup' event received from the client at the moment this leg is answered. This happens maybe 1/3 of the time. here's my steps 1. call a Lua script via ESL 2. Lua script generates a call leg to agent: local session = freeswitch.Session("user/" .. agentExt .. "@stuff.com") session:sleep(1000) if session:ready() then session:execute("pre_answer") session:execute("ring_ready") session:execute("sleep", "1000") session:setVariable("outbound_callee_number", outboundCalleeNumber) session:setVariable("outbound_caller_number", outboundCallerNumber) session:setVariable("outbound_caller_name", outboundCallerName) session:transfer("sales_outbound", "XML", "telifi") ******** fails here ~30% of the time - phone rings on the agent's desk, she answers and the call immediately ends ******** 3. this leg is transferred to an XML dialplan that handles bridging to a customer's phone number: <extension name="sales_outbound"> <condition field="destination_number" expression="^sales_outbound$"> <action application="log" data="INFO connected to agent, now dialing out..."/> <action application="sleep" data="1000"/> <action application="playback" data="ivr/8000/ivr-call_being_transferred.wav"/>--> <action application="set" data="continue_on_fail=true"/> <action application="set" data="hangup_after_bridge=true"/> <action application="set" data="ringback=${us-ring}"/> <action application="set" data="call_timeout=30"/> <action application="set" data="effective_caller_id_number=${outbound_caller_number}"/> <action application="set" data="effective_caller_id_name=${outbound_caller_name}"/> <action application="sleep" data="1000"/> <action application="bridge" data="sofia/gateway/mycarrier/${outbound_callee_number}"/> </condition> </extension> I appreciate any insight or suggestions you could provide. _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900
I updated then tried a few dozen times to reproduce this condition and could not. So I'll watch for a while and see how it goes. I updated last week but maybe you changed something in the interim? In any event thanks for the help and I will update this thread should I catch this event in failure. On Thu, Mar 17, 2011 at 6:22 PM, Anthony Minessale < anthony.minessale@gmail.com> wrote:
can you see if you have that same problem with the latest build from git you can update an existing checkout with "make current" assuming you have git tools etc
if you still can get the problem capture the debug logs of it happening
console loglevel debug
On Thu, Mar 17, 2011 at 6:53 PM, elijah <elijah@crankenstein.com> wrote:
I have put together a dialer (of sorts) that is failing a fraction of the time. First, I instantiate a call leg from FreeSwitch to an agent (an employee in my facility with a softclient registered to FreeSwitch). Upon answering this call I have FreeSwitch bridge this leg to an outbound leg destined to a customer (via our carrier). The agent listens as this external number is dialed then is prepared to speak with that person. So all is well except a fraction of these calls fail at the step where FreeSwitch calls the agent. There seems to be a 'hangup' event received from the client at the moment this leg is answered. This happens maybe 1/3 of the time. here's my steps 1. call a Lua script via ESL 2. Lua script generates a call leg to agent: local session = freeswitch.Session("user/" .. agentExt .. "@stuff.com") session:sleep(1000) if session:ready() then session:execute("pre_answer") session:execute("ring_ready") session:execute("sleep", "1000") session:setVariable("outbound_callee_number", outboundCalleeNumber) session:setVariable("outbound_caller_number", outboundCallerNumber) session:setVariable("outbound_caller_name", outboundCallerName) session:transfer("sales_outbound", "XML", "telifi") ******** fails here ~30% of the time - phone rings on the agent's desk, she answers and the call immediately ends ******** 3. this leg is transferred to an XML dialplan that handles bridging to a customer's phone number: <extension name="sales_outbound"> <condition field="destination_number" expression="^sales_outbound$"> <action application="log" data="INFO connected to agent, now dialing out..."/> <action application="sleep" data="1000"/> <action application="playback" data="ivr/8000/ivr-call_being_transferred.wav"/>--> <action application="set" data="continue_on_fail=true"/> <action application="set" data="hangup_after_bridge=true"/> <action application="set" data="ringback=${us-ring}"/> <action application="set" data="call_timeout=30"/> <action application="set" data="effective_caller_id_number=${outbound_caller_number}"/> <action application="set" data="effective_caller_id_name=${outbound_caller_name}"/> <action application="sleep" data="1000"/> <action application="bridge" data="sofia/gateway/mycarrier/${outbound_callee_number}"/> </condition> </extension> I appreciate any insight or suggestions you could provide. _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II
FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire
AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch
FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (2)
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Anthony Minessale
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elijah