Puzzling DTMF problem
Called an automated system. The first couple of prompts work (press 1 for english, etc.). Then DTMF is not recognized. For a few places I notice none of the DTMF is recognized. But it’s really a puzzle when it’s partial for a the same called number. I always thought RFC2833 is what should be set. Any thoughts? Mario G
This sounds suspiciously like the DTMF trouble discussed on this very list last week or so, no? What was the conclusion then? Bote
-----Original Message----- From: Mario G Sent: Friday, 22 January, 2016 13:38 Subject: [Freeswitch-users] Puzzling DTMF problem
Called an automated system. The first couple of prompts work (press 1 for english, etc.). Then DTMF is not recognized. For a few places I notice none of the DTMF is recognized. But it’s really a puzzle when it’s partial for a the same called number. I always thought RFC2833 is what should be set. Any thoughts? Mario G
Unless I am mistaken the person last week had a dial plan error which is not my case. I just went to 1.6.6 to see if it was solved but no luck. I am still baffled why a auto attendant would work at the beginning then completely stop working. I can reproduce it every time. I wonder if the other end ‘transfers” to a different AA. Either way I wish I could get DTMF to work all the time. Mario G
On Jan 22, 2016, at 1:00 PM, Bote Man <bote_radio@botecomm.com> wrote:
This sounds suspiciously like the DTMF trouble discussed on this very list last week or so, no?
What was the conclusion then?
Bote
-----Original Message----- From: Mario G Sent: Friday, 22 January, 2016 13:38 Subject: [Freeswitch-users] Puzzling DTMF problem
Called an automated system. The first couple of prompts work (press 1 for english, etc.). Then DTMF is not recognized. For a few places I notice none of the DTMF is recognized. But it’s really a puzzle when it’s partial for a the same called number. I always thought RFC2833 is what should be set. Any thoughts? Mario G
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Mario, If I understood correctly this is your case: VoIP phone ---> freeswitch-----> Voip provider ----> destination In this case first you need to eliminate all other possible root causes, before blaming freeswitch. 1) Have you tried to call destination number from your mobile and have you checked if same issue exist when you are calling from mobile? 2) Have you tried to call through other VoIP provider to same number? 3) Maybe you should try different VoIP phone? Personally I experienced similar issue some time ago and as far as I remember issue was on destination side, so I called destination from my mobile phone and then I experienced same behavior, what means that issue is on destination side. I hope this will helps. With kind regards, Jurijs On Friday, 22 January 2016, Mario G <mario_fs@mgtech.com> wrote:
Unless I am mistaken the person last week had a dial plan error which is not my case. I just went to 1.6.6 to see if it was solved but no luck. I am still baffled why a auto attendant would work at the beginning then completely stop working. I can reproduce it every time. I wonder if the other end ‘transfers” to a different AA. Either way I wish I could get DTMF to work all the time. Mario G
On Jan 22, 2016, at 1:00 PM, Bote Man <bote_radio@botecomm.com <javascript:;>> wrote:
This sounds suspiciously like the DTMF trouble discussed on this very list last week or so, no?
What was the conclusion then?
Bote
-----Original Message----- From: Mario G Sent: Friday, 22 January, 2016 13:38 Subject: [Freeswitch-users] Puzzling DTMF problem
Called an automated system. The first couple of prompts work (press 1 for english, etc.). Then DTMF is not recognized. For a few places I notice none of the DTMF is recognized. But it’s really a puzzle when it’s partial for a the same called number. I always thought RFC2833 is what should be set. Any thoughts? Mario G
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <javascript:;> http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <javascript:;> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <javascript:;> http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <javascript:;> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
In Uganda, I had to switch providers. I was being driven crazy by partial DTMF recognition, until one time by hazard I was listening to the call while punching some digits. I realized with one providers the tones were really flat with a "pep" kind of sound as opposed to other telcos. I believe some providers degrade the quality of the call, including DTMF, past their switches making unusable downstream. Jude On Sat, Jan 23, 2016 at 6:57 AM, Jurijs Ivolga <jurij.ivo@gmail.com> wrote:
Hi Mario,
If I understood correctly this is your case:
VoIP phone ---> freeswitch-----> Voip provider ----> destination
In this case first you need to eliminate all other possible root causes, before blaming freeswitch.
1) Have you tried to call destination number from your mobile and have you checked if same issue exist when you are calling from mobile?
2) Have you tried to call through other VoIP provider to same number?
3) Maybe you should try different VoIP phone?
Personally I experienced similar issue some time ago and as far as I remember issue was on destination side, so I called destination from my mobile phone and then I experienced same behavior, what means that issue is on destination side.
I hope this will helps.
With kind regards,
Jurijs
On Friday, 22 January 2016, Mario G <mario_fs@mgtech.com> wrote:
Unless I am mistaken the person last week had a dial plan error which is not my case. I just went to 1.6.6 to see if it was solved but no luck. I am still baffled why a auto attendant would work at the beginning then completely stop working. I can reproduce it every time. I wonder if the other end ‘transfers” to a different AA. Either way I wish I could get DTMF to work all the time. Mario G
On Jan 22, 2016, at 1:00 PM, Bote Man <bote_radio@botecomm.com> wrote:
This sounds suspiciously like the DTMF trouble discussed on this very list last week or so, no?
What was the conclusion then?
Bote
-----Original Message----- From: Mario G Sent: Friday, 22 January, 2016 13:38 Subject: [Freeswitch-users] Puzzling DTMF problem
Called an automated system. The first couple of prompts work (press 1 for english, etc.). Then DTMF is not recognized. For a few places I notice none of the DTMF is recognized. But it’s really a puzzle when it’s partial for a the same called number. I always thought RFC2833 is what should be set. Any thoughts? Mario G
_________________________________________________________________________
Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
The DTMF worked fine calling from anything not going through FS. But it is now resolved…. I upgraded from FS 1.6.2 to 1.6.6 and there is a big improvement in DTMF recognition. Thanks for the responses. Mario G
On Jan 23, 2016, at 2:09 AM, Jude Mukundane <jude.mukundane@gmail.com> wrote:
In Uganda, I had to switch providers. I was being driven crazy by partial DTMF recognition, until one time by hazard I was listening to the call while punching some digits. I realized with one providers the tones were really flat with a "pep" kind of sound as opposed to other telcos. I believe some providers degrade the quality of the call, including DTMF, past their switches making unusable downstream.
Jude
On Sat, Jan 23, 2016 at 6:57 AM, Jurijs Ivolga <jurij.ivo@gmail.com <mailto:jurij.ivo@gmail.com>> wrote: Hi Mario,
If I understood correctly this is your case:
VoIP phone ---> freeswitch-----> Voip provider ----> destination
In this case first you need to eliminate all other possible root causes, before blaming freeswitch.
1) Have you tried to call destination number from your mobile and have you checked if same issue exist when you are calling from mobile?
2) Have you tried to call through other VoIP provider to same number?
3) Maybe you should try different VoIP phone?
Personally I experienced similar issue some time ago and as far as I remember issue was on destination side, so I called destination from my mobile phone and then I experienced same behavior, what means that issue is on destination side.
I hope this will helps.
With kind regards,
Jurijs
On Friday, 22 January 2016, Mario G <mario_fs@mgtech.com <mailto:mario_fs@mgtech.com>> wrote: Unless I am mistaken the person last week had a dial plan error which is not my case. I just went to 1.6.6 to see if it was solved but no luck. I am still baffled why a auto attendant would work at the beginning then completely stop working. I can reproduce it every time. I wonder if the other end ‘transfers” to a different AA. Either way I wish I could get DTMF to work all the time. Mario G
On Jan 22, 2016, at 1:00 PM, Bote Man <bote_radio@botecomm.com <>> wrote:
This sounds suspiciously like the DTMF trouble discussed on this very list last week or so, no?
What was the conclusion then?
Bote
-----Original Message----- From: Mario G Sent: Friday, 22 January, 2016 13:38 Subject: [Freeswitch-users] Puzzling DTMF problem
Called an automated system. The first couple of prompts work (press 1 for english, etc.). Then DTMF is not recognized. For a few places I notice none of the DTMF is recognized. But it’s really a puzzle when it’s partial for a the same called number. I always thought RFC2833 is what should be set. Any thoughts? Mario G
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com/>
Official FreeSWITCH Sites http://www.freeswitch.org <http://www.freeswitch.org/> http://confluence.freeswitch.org <http://confluence.freeswitch.org/> http://www.cluecon.com <http://www.cluecon.com/>
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users <http://lists.freeswitch.org/mailman/listinfo/freeswitch-users> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users <http://lists.freeswitch.org/mailman/options/freeswitch-users> http://www.freeswitch.org <http://www.freeswitch.org/>
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com/>
Official FreeSWITCH Sites http://www.freeswitch.org <http://www.freeswitch.org/> http://confluence.freeswitch.org <http://confluence.freeswitch.org/> http://www.cluecon.com <http://www.cluecon.com/>
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Official FreeSWITCH Sites http://www.freeswitch.org <http://www.freeswitch.org/> http://confluence.freeswitch.org <http://confluence.freeswitch.org/> http://www.cluecon.com <http://www.cluecon.com/>
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_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (4)
-
Bote Man
-
Jude Mukundane
-
Jurijs Ivolga
-
Mario G