I got the sip traces but I am not sure what I am looking at/for. What is puzzling is that the barge works but the on hold line grab does not. It’s most likely some setting in the polycom VVX. Anybody with a trained eye ? Bob From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Jerris Sent: Tuesday, April 28, 2015 6:55 AM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Polycom VVX Shared Call Appearance we have had that working for a long time. Can you compare sip traces on working vs non working to see what changed? On Monday, April 27, 2015, Bob McCarthy <bob.mccarthy@experient.com <mailto:bob.mccarthy@experient.com> > wrote: Trying to upgrade our Polycom Phones from SoundPoint 670’s to VVX 600’s. We have had Shared Call appearance working for the last couple of years on the 670’s. We have it mostly working on the VVX except for the on hold pick-off. The pick-off enters the dial-plan which then fails. We never needed to dial plan this for the 670’s. Using the same registrations / IP addresses i.e. one for one swap out. Anyone have VVX’s working with SCA ? Bob