I had an agent on a call, then set it's status to "Available (On Demand)". Called into queue from another extension. When the first call finished, this user was immediately handed another call, but only ONE call, almost like it got handed the call before the automatic transition to Idle had a chance to take effect. This is with (relatively recent) master. Anyone else seen this? -- Nathan ------------------------------------------------------------ Nathan Neulinger nneul@mst.edu Missouri S&T Information Technology (573) 612-1412 System Administrator - Architect