Hi. I have some snom 370s, and I noticed that when a monitored extension has held a call then the corresponding BLF lamp flashes exactly as if the monitored extension is ringing, and it is then possible to steal the call from the "holder" by pressing the button. Ideally I'd like neither of these things to happen. Is it possible to disable one or both for a held call? I have a polycom IP 650 with productivity licence and it shows the status of the holding extension as ringing (with the musical notes animation on the status display - not great) but at least it doesn't steal the call. Cheers Alex -- This message is intended only for the addressee and may contain confidential information. Unless you are that person, you may not disclose its contents or use it in any way and are requested to delete the message along with any attachments and notify us immediately. "Transact" is operated by Integrated Financial Arrangements plc Domain House, 5-7 Singer Street, London EC2A 4BQ Tel: (020) 7608 4900 Fax: (020) 7608 5300 (Registered office: as above; Registered in England and Wales under number: 3727592) Authorised and regulated by the Financial Services Authority (entered on the FSA Register; number: 190856)