Reducing long gaps of silence in stock MOH
Hi folks, I had some complaints today about callers being cut off after leaving the IVR. After testing it myself, I couldn't find anything wrong, aside from occasional periods of silence between MOH tracks, of the order of 5 to 15 seconds. I pulled the sound files into Audacity and clipped the silence down to 1/2 a second, as well as normalizing the volume on some of the quieter parts of the tracks. It's now more consistent and sounds better overall, less chance of a caller assuming they've been cut off because the track goes quiet. So I'm wondering if this would be a possible improvement to the default MOH? I'm happy to edit the files a little more cleanly than I did today. Francis
file a jira and we can discuss it there. On May 21, 2014, at 2:50 AM, Francis <sms@icefire.qza.net.au> wrote:
Hi folks,
I had some complaints today about callers being cut off after leaving the IVR. After testing it myself, I couldn't find anything wrong, aside from occasional periods of silence between MOH tracks, of the order of 5 to 15 seconds. I pulled the sound files into Audacity and clipped the silence down to 1/2 a second, as well as normalizing the volume on some of the quieter parts of the tracks. It's now more consistent and sounds better overall, less chance of a caller assuming they've been cut off because the track goes quiet.
So I'm wondering if this would be a possible improvement to the default MOH? I'm happy to edit the files a little more cleanly than I did today.
Francis
participants (2)
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Francis
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Michael Jerris