Callcenter saying position in queue
Hello. I want to configure callcenter in so way, that every member in queue will hear periodically its position in queue. This may be done using lua script and using uuid_broadcast. But how in lua script get the members position? From callcenter_config queue list members [queue_name] cant find any position. Even base_score is always 0 for all members using <param name="time-base-score" value="system"/> in callcenter configuration. Thank you.
So I managed to make a script in lua which will count callers position by uuid and say the position. But as soon as digit is playied back to caller, it is disconnected from callcenter application and hangs up. I want to play the digit together with the moh sound and caller will continue to stay in queue. Something which will transmit the digit playing in to the a-leg.
Hi, If you are using uuid_broadcast I suspect you have run into the same issue as already open in this jira: http://jira.freeswitch.org/browse/FS-4487 Please add your comments into the jira already open if it matches your symptoms, the problem appears to be caused by a regression from a change a few months back. Campbell On 7 August 2012 01:37, Vbvbrj <vbvbrj@gmail.com> wrote:
So I managed to make a script in lua which will count callers position by uuid and say the position. But as soon as digit is playied back to caller, it is disconnected from callcenter application and hangs up. I want to play the digit together with the moh sound and caller will continue to stay in queue. Something which will transmit the digit playing in to the a-leg.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
Join Us At ClueCon - Aug 7-9, 2012
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
On 07.08.2012 00:38, Campbell Steven wrote:
Hi,
If you are using uuid_broadcast I suspect you have run into the same issue as already open in this jira:
http://jira.freeswitch.org/browse/FS-4487
Please add your comments into the jira already open if it matches your symptoms, the problem appears to be caused by a regression from a change a few months back.
Campbell
I added comment. Hope it is the same and indeed is a problem with regression, as as wiki says about uuid_broadcast that it must just displace the sound and insert another. A better will be if it will be muxed.
Did you notice this was resolved already? Did you try latest yet? /Peter 7 aug 2012 kl. 07:33 skrev "Vbvbrj" <vbvbrj@gmail.com>:
On 07.08.2012 00:38, Campbell Steven wrote:
Hi,
If you are using uuid_broadcast I suspect you have run into the same issue as already open in this jira:
http://jira.freeswitch.org/browse/FS-4487
Please add your comments into the jira already open if it matches your symptoms, the problem appears to be caused by a regression from a change a few months back.
Campbell
I added comment. Hope it is the same and indeed is a problem with regression, as as wiki says about uuid_broadcast that it must just displace the sound and insert another. A better will be if it will be muxed.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
Join Us At ClueCon - Aug 7-9, 2012
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
!DSPAM:5020a54632761721255575!
participants (4)
-
Campbell Steven
-
Peter Olsson
-
Thomas Hoellriegel
-
Vbvbrj