Hello, I'm building a very simple queue system with mod_fifo. For the most part, things are working the way I want, but I can't figure out how to limit the amount of time someone can sit in the queue. I'm trying to implement something like max_wait would do in mod_callcenter. I can use the orbit_exten option, but it wants to transfer to a different extension. I really just want the fifo application to exit so the caller can progress to the next dialplan action. Is there a way to make the caller exit the fifo if they are unanswered after a set amount of time? I did give mod_callcenter a try, but I had a lot of problems with calls getting stuck on hold, with no agents ringing, so I went to mod_fifo as a simpler solution. Thanks for any suggestions. -Tim
You probably want the fifo_orbit_exten chan var. See here: http://wiki.freeswitch.org/wiki/Mod_fifo#This_channel_uses_or_sets.2C_for_th... -MC On Tue, Sep 27, 2011 at 12:01 PM, Tim St. Pierre < fs-list@communicatefreely.net> wrote:
Hello,
I'm building a very simple queue system with mod_fifo. For the most part, things are working the way I want, but I can't figure out how to limit the amount of time someone can sit in the queue. I'm trying to implement something like max_wait would do in mod_callcenter.
I can use the orbit_exten option, but it wants to transfer to a different extension. I really just want the fifo application to exit so the caller can progress to the next dialplan action. Is there a way to make the caller exit the fifo if they are unanswered after a set amount of time?
I did give mod_callcenter a try, but I had a lot of problems with calls getting stuck on hold, with no agents ringing, so I went to mod_fifo as a simpler solution.
Thanks for any suggestions.
-Tim
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I added a patch just now so you can use "_continue_" as the orbit exten value which tells it to just exit the app back to the existing dialplan. On Wed, Sep 28, 2011 at 7:26 PM, Michael Collins <msc@freeswitch.org> wrote:
You probably want the fifo_orbit_exten chan var. See here: http://wiki.freeswitch.org/wiki/Mod_fifo#This_channel_uses_or_sets.2C_for_th... -MC
On Tue, Sep 27, 2011 at 12:01 PM, Tim St. Pierre <fs-list@communicatefreely.net> wrote:
Hello,
I'm building a very simple queue system with mod_fifo. For the most part, things are working the way I want, but I can't figure out how to limit the amount of time someone can sit in the queue. I'm trying to implement something like max_wait would do in mod_callcenter.
I can use the orbit_exten option, but it wants to transfer to a different extension. I really just want the fifo application to exit so the caller can progress to the next dialplan action. Is there a way to make the caller exit the fifo if they are unanswered after a set amount of time?
I did give mod_callcenter a try, but I had a lot of problems with calls getting stuck on hold, with no agents ringing, so I went to mod_fifo as a simpler solution.
Thanks for any suggestions.
-Tim
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-- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900
I added this to the wiki; i will expand upon it shortly. -MC On Thu, Sep 29, 2011 at 9:07 AM, Anthony Minessale < anthony.minessale@gmail.com> wrote:
I added a patch just now so you can use "_continue_" as the orbit exten value which tells it to just exit the app back to the existing dialplan.
On Wed, Sep 28, 2011 at 7:26 PM, Michael Collins <msc@freeswitch.org> wrote:
You probably want the fifo_orbit_exten chan var. See here:
http://wiki.freeswitch.org/wiki/Mod_fifo#This_channel_uses_or_sets.2C_for_th...
-MC
On Tue, Sep 27, 2011 at 12:01 PM, Tim St. Pierre <fs-list@communicatefreely.net> wrote:
Hello,
I'm building a very simple queue system with mod_fifo. For the most part, things are working the way I want, but I can't figure out how to limit the amount of time someone can sit in the queue. I'm trying to implement something like max_wait would do in mod_callcenter.
I can use the orbit_exten option, but it wants to transfer to a different extension. I really just want the fifo application to exit so the caller can progress to the next dialplan action. Is there a way to make the caller exit the fifo if they are unanswered after a set amount of time?
I did give mod_callcenter a try, but I had a lot of problems with calls getting stuck on hold, with no agents ringing, so I went to mod_fifo as a simpler solution.
Thanks for any suggestions.
-Tim
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:
http://lists.freeswitch.org/mailman/options/freeswitch-users
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II
FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire
AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch
FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900
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participants (3)
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Anthony Minessale
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Michael Collins
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Tim St. Pierre