IVR to hunt group to external destination fails // direct to hunt group to external desitnation succeeds
When a hunt group is accessed from the main IVR, the hunt group dials an internal extension via transfer correctly but when trying to dial an external number such a cell phone via sip uri it is unable to connect or ring the phone but it waits the correct timeout period before it goes to voicemail. However, if you access the hunt group directly without going through the main IVR, all works perfectly. Any ideas where I should look and what line of code I might be missing? Thanks, -Will
On Tue, Mar 9, 2010 at 9:55 PM, William Traenkle <will.traenkle@yahoo.com>wrote:
When a hunt group is accessed from the main IVR, the hunt group dials an internal extension via transfer correctly but when trying to dial an external number such a cell phone via sip uri it is unable to connect or ring the phone but it waits the correct timeout period before it goes to voicemail.
However, if you access the hunt group directly without going through the main IVR, all works perfectly.
Any ideas where I should look and what line of code I might be missing?
Start by capturing the fs_cli debug output for the IVR call. Look through the debug lines for clues as to what is happening with your call. The symptom "unable to connect" has many possible causes, so try to locate the debug lines leading up to the attempt to bridge the SIP URI. If you want community help then pastebin the full debug log plus the relevant XML: the dialplan extension and the IVR definition. -MC
Michael, Per your request: 1) fs_cli output for successful call scenario directly to x7000 hunt group: http://pastebin.com/Q1ayXkNR 2) fs_cli output for failed call scenario x5002 IVR to x7000 hunt group: http://pastebin.com/FaxuGdJ3 3) autoattendant_5002.js script: http://pastebin.com/FaxuGdJ3 4) huntgroup_7000.js script: http://pastebin.com/wNX9K7Ab If you require additional information or have any other questions, please let me know. Thanks, -Will ________________________________ From: Michael Collins <msc@freeswitch.org> To: freeswitch-users@lists.freeswitch.org Sent: Tue, March 9, 2010 11:00:53 PM Subject: Re: [Freeswitch-users] IVR to hunt group to external destination fails // direct to hunt group to external desitnation succeeds On Tue, Mar 9, 2010 at 9:55 PM, William Traenkle <will.traenkle@yahoo.com> wrote: When a hunt group is accessed from the main IVR, the hunt group dials an internal extension via transfer correctly but when trying to dial an external number such a cell phone via sip uri it is unable to connect or ring the phone but it waits the correct timeout period before it goes to voicemail.
However, if you access the hunt group directly without going through the main IVR, all works perfectly.
Any ideas where I should look and what line of code I might be missing?
Start by capturing the fs_cli debug output for the IVR call. Look through the debug lines for clues as to what is happening with your call. The symptom "unable to connect" has many possible causes, so try to locate the debug lines leading up to the attempt to bridge the SIP URI. If you want community help then pastebin the full debug log plus the relevant XML: the dialplan extension and the IVR definition. -MC
When a hunt group is accessed from the main IVR, the hunt group dials an internal extension via correctly but when trying to dial an external number such a cell phone via sip uri it is unable to connect or ring the cell phone and it waits the correct timeout period before it goes to voicemail. However, if you dial the hunt group directly without going through the main IVR, the external number such as cell phone that uses sip uri to connect to it work perfect. There is only an issue when the hunt group is accessed from the main IVR when dialing an external number using sip uri. 1) fs_cli output for successful call scenario directly to x7000 hunt group: http://pastebin.com/Q1ayXkNR 2) fs_cli output for failed call scenario x5002 IVR to x7000 hunt group: http://pastebin.com/FaxuGdJ3 3) autoattendant_5002.js script: http://pastebin.com/FaxuGdJ3 4) huntgroup_7000.js script: http://pastebin.com/wNX9K7Ab 5) Dialplan default.xml: http://pastebin.com/iAbNSW9E If you require additional information or have any other questions, please let me know. Thanks, -Will ________________________________ From: Michael Collins <msc@freeswitch.org> To: freeswitch-users@lists.freeswitch.org Sent: Tue, March 9, 2010 11:00:53 PM Subject: Re: [Freeswitch-users] IVR to hunt group to external destination fails // direct to hunt group to external desitnation succeeds On Tue, Mar 9, 2010 at 9:55 PM, William Traenkle <will.traenkle@yahoo.com> wrote: When a hunt group is accessed from the main IVR, the hunt group dials an internal extension via transfer correctly but when trying to dial an external number such a cell phone via sip uri it is unable to connect or ring the phone but it waits the correct timeout period before it goes to voicemail.
However, if you access the hunt group directly without going through the main IVR, all works perfectly.
Any ideas where I should look and what line of code I might be missing?
Start by capturing the fs_cli debug output for the IVR call. Look through the debug lines for clues as to what is happening with your call. The symptom "unable to connect" has many possible causes, so try to locate the debug lines leading up to the attempt to bridge the SIP URI. If you want community help then pastebin the full debug log plus the relevant XML: the dialplan extension and the IVR definition. -MC
participants (2)
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Michael Collins
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William Traenkle