Hello. I was asked about missed calls increasing when the agent was talking to some client from queue. The strange thing is that mod_callcenter does not attempt to contact an agent which is in state of answering a call ("in a queue call" state) as I understand from log. But despite this fact and the fact that the agent does not get its missing call counter increased in mod_callcenter's database, the phone still somehow get an attempt and increases its internal count of missed call. I don't understand how it is, because if the phone were receiving the second call, it will show on the display as "calling extension..." and if the second parallel call were not answered then it must increase the count. But no second line is shown. Is this a problem of FS trying to contact an active answering agent or it is the phone which messes up? The phone is DPH-150S. -- Mimiko desu.