Caller ID on inbound calls on Polycom
I recently updated my FreeSWITCH installation from 1.0.4 to 1.0.6 and now I see a strange behavior with caller ID on Polycom phones when handling inbound calls. Here is the scenario: * Call is from 212-555-2222 (external number not on my softswitch) * Call is to 212-555-1001 (number on my softswitch, extension 1001) * extension 1001 is a Polycom phone (it's an IP301, but same problem occurs on other Polycom models such as the 501 and 601). SIP 3.1.4 and SIP 3.1.6 both affected. SIP 3.2.3 doesn't run on the IP301/501/601. * on phone 1001, the caller ID will display 212-555-2222 while ringing. The moment I pick up, the display will change to "From: 1001" (referring to the extension of the phone itself). Has anyone else experienced this problem, and does anyone know how to fix it? It does not occur with the snom 320 (and I assume it does not occur with any of the snom models based on extrapolation). While the problem only started when I updated from 1.0.4 to 1.0.6, it's entirely possible it's a configuration setting on the Polycom rather than a FreeSWITCH issue. I'm not sure. Anyone have pointers about how to resolve the problem (or even how to go about investigating the root cause)?
Try adding the following line in your diaplan before the bridge command: <action application="set" data="ignore_display_updates=true"/> (try true and false and see which one works better for you). __Yehavi: 2010/4/22 Wellie Chao <wchao@yahoo.com>
I recently updated my FreeSWITCH installation from 1.0.4 to 1.0.6 and now I see a strange behavior with caller ID on Polycom phones when handling inbound calls.
Here is the scenario:
* Call is from 212-555-2222 (external number not on my softswitch)
* Call is to 212-555-1001 (number on my softswitch, extension 1001)
* extension 1001 is a Polycom phone (it's an IP301, but same problem occurs on other Polycom models such as the 501 and 601). SIP 3.1.4 and SIP 3.1.6 both affected. SIP 3.2.3 doesn't run on the IP301/501/601.
* on phone 1001, the caller ID will display 212-555-2222 while ringing. The moment I pick up, the display will change to "From: 1001" (referring to the extension of the phone itself).
Has anyone else experienced this problem, and does anyone know how to fix it? It does not occur with the snom 320 (and I assume it does not occur with any of the snom models based on extrapolation).
While the problem only started when I updated from 1.0.4 to 1.0.6, it's entirely possible it's a configuration setting on the Polycom rather than a FreeSWITCH issue. I'm not sure. Anyone have pointers about how to resolve the problem (or even how to go about investigating the root cause)?
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
As I mentioned in my last email, the ignore_display_updates variable did the trick, but I am just curious: what is the purpose of the default behavior where the display changes to the callee name and number? I am guessing there must be some use case (in fact a fairly prevalent use case) where showing the callee is more desirable than showing the caller, but I'm not aware of what that might be and am curious to find out what the use case(s) are. Changing the display to callee also seems to affect call logs on the Polycom, which makes the received call log kind of useless. Date: Thu, 22 Apr 2010 22:57:53 +0300 From: Yehavi Bourvine <yehavi.bourvine@gmail.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom Try adding the following line in your diaplan before the bridge command: <action application="set" data="ignore_display_updates=true"/> (try true and false and see which one works better for you). __Yehavi: 2010/4/22 Wellie Chao <wchao@yahoo.com> I recently updated my FreeSWITCH installation from 1.0.4 to 1.0.6 and now I see a strange behavior with caller ID on Polycom phones when handling inbound calls. Here is the scenario: * Call is from 212-555-2222 (external number not on my softswitch) * Call is to 212-555-1001 (number on my softswitch, extension 1001) * extension 1001 is a Polycom phone (it's an IP301, but same problem occurs on other Polycom models such as the 501 and 601). SIP 3.1.4 and SIP 3.1.6 both affected. SIP 3.2.3 doesn't run on the IP301/501/601. * on phone 1001, the caller ID will display 212-555-2222 while ringing. The moment I pick up, the display will change to "From: 1001" (referring to the extension of the phone itself). Has anyone else experienced this problem, and does anyone know how to fix it? It does not occur with the snom 320 (and I assume it does not occur with any of the snom models based on extrapolation). While the problem only started when I updated from 1.0.4 to 1.0.6, it's entirely possible it's a configuration setting on the Polycom rather than a FreeSWITCH issue. I'm not sure. Anyone have pointers about how to resolve the problem (or even how to go about investigating the root cause)? _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
To give one example, display updates are very useful in the application I'm using. I have operators using speed dials for dialing out to dialplan that does a fifo out; so I see what the speed dial is when I press it (e.g. Operator_Call); but then when the operator is connected to the actual caller, the display updates to the CID of the caller she's talking to - very useful. Also, people using a SIP phone to call into a fifo see the number they dialed (the number that gets them into the fifo). But when they're answered by an actual phone, their display updates to the number of the endpoint they're talking to. On Thu, Apr 22, 2010 at 10:31 PM, Wellie Chao <wchao@yahoo.com> wrote:
As I mentioned in my last email, the ignore_display_updates variable did the trick, but I am just curious: what is the purpose of the default behavior where the display changes to the callee name and number? I am guessing there must be some use case (in fact a fairly prevalent use case) where showing the callee is more desirable than showing the caller, but I'm not aware of what that might be and am curious to find out what the use case(s) are. Changing the display to callee also seems to affect call logs on the Polycom, which makes the received call log kind of useless.
Date: Thu, 22 Apr 2010 22:57:53 +0300 From: Yehavi Bourvine <yehavi.bourvine@gmail.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom
Try adding the following line in your diaplan before the bridge command:
<action application="set" data="ignore_display_updates=true"/> (try true and false and see which one works better for you).
__Yehavi: 2010/4/22 Wellie Chao <wchao@yahoo.com> I recently updated my FreeSWITCH installation from 1.0.4 to 1.0.6 and now I see a strange behavior with caller ID on Polycom phones when handling inbound calls.
Here is the scenario:
* Call is from 212-555-2222 (external number not on my softswitch)
* Call is to 212-555-1001 (number on my softswitch, extension 1001)
* extension 1001 is a Polycom phone (it's an IP301, but same problem occurs on other Polycom models such as the 501 and 601). SIP 3.1.4 and SIP 3.1.6 both affected. SIP 3.2.3 doesn't run on the IP301/501/601.
* on phone 1001, the caller ID will display 212-555-2222 while ringing. The moment I pick up, the display will change to "From: 1001" (referring to the extension of the phone itself).
Has anyone else experienced this problem, and does anyone know how to fix it? It does not occur with the snom 320 (and I assume it does not occur with any of the snom models based on extrapolation).
While the problem only started when I updated from 1.0.4 to 1.0.6, it's entirely possible it's a configuration setting on the Polycom rather than a FreeSWITCH issue. I'm not sure. Anyone have pointers about how to resolve the problem (or even how to go about investigating the root cause)?
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Yes, I see how display updates are useful on outbound calls now based on your examples, but what about use cases for inbound calls? It doesn't seem that useful to have the display update to the extension that is called after the call is answered (everybody knows their own extension, after all). Just wondering why that default behavior was selected. Is there a way to leave display updates turned on for the outbound leg of the call and to turn them off for the inbound leg of the call? Date: Fri, 23 Apr 2010 08:14:52 -0400 From: Steven Ward <steve.d.ward@gmail.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom To give one example, display updates are very useful in the application I'm using. I have operators using speed dials for dialing out to dialplan that does a fifo out; so I see what the speed dial is when I press it (e.g. Operator_Call); but then when the operator is connected to the actual caller, the display updates to the CID of the caller she's talking to - very useful. Also, people using a SIP phone to call into a fifo see the number they dialed (the number that gets them into the fifo). But when they're answered by an actual phone, their display updates to the number of the endpoint they're talking to. On Thu, Apr 22, 2010 at 10:31 PM, Wellie Chao <wchao@yahoo.com> wrote: As I mentioned in my last email, the ignore_display_updates variable did the trick, but I am just curious: what is the purpose of the default behavior where the display changes to the callee name and number? I am guessing there must be some use case (in fact a fairly prevalent use case) where showing the callee is more desirable than showing the caller, but I'm not aware of what that might be and am curious to find out what the use case(s) are. Changing the display to callee also seems to affect call logs on the Polycom, which makes the received call log kind of useless. Date: Thu, 22 Apr 2010 22:57:53 +0300 From: Yehavi Bourvine <yehavi.bourvine@gmail.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom Try adding the following line in your diaplan before the bridge command: <action application="set" data="ignore_display_updates=true"/> (try true and false and see which one works better for you). __Yehavi: 2010/4/22 Wellie Chao <wchao@yahoo.com> I recently updated my FreeSWITCH installation from 1.0.4 to 1.0.6 and now I see a strange behavior with caller ID on Polycom phones when handling inbound calls. Here is the scenario: * Call is from 212-555-2222 (external number not on my softswitch) * Call is to 212-555-1001 (number on my softswitch, extension 1001) * extension 1001 is a Polycom phone (it's an IP301, but same problem occurs on other Polycom models such as the 501 and 601). SIP 3.1.4 and SIP 3.1.6 both affected. SIP 3.2.3 doesn't run on the IP301/501/601. * on phone 1001, the caller ID will display 212-555-2222 while ringing. The moment I pick up, the display will change to "From: 1001" (referring to the extension of the phone itself). Has anyone else experienced this problem, and does anyone know how to fix it? It does not occur with the snom 320 (and I assume it does not occur with any of the snom models based on extrapolation). While the problem only started when I updated from 1.0.4 to 1.0.6, it's entirely possible it's a configuration setting on the Polycom rather than a FreeSWITCH issue. I'm not sure. Anyone have pointers about how to resolve the problem (or even how to go about investigating the root cause)? _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Can you confirm this is still the case in current git head and if so open me a bug on jira about this issue please. Mike On Apr 23, 2010, at 8:49 AM, Wellie Chao wrote:
Yes, I see how display updates are useful on outbound calls now based on your examples, but what about use cases for inbound calls? It doesn't seem that useful to have the display update to the extension that is called after the call is answered (everybody knows their own extension, after all). Just wondering why that default behavior was selected. Is there a way to leave display updates turned on for the outbound leg of the call and to turn them off for the inbound leg of the call?
Date: Fri, 23 Apr 2010 08:14:52 -0400 From: Steven Ward <steve.d.ward@gmail.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom
To give one example, display updates are very useful in the application I'm using.
I have operators using speed dials for dialing out to dialplan that does a fifo out; so I see what the speed dial is when I press it (e.g. Operator_Call); but then when the operator is connected to the actual caller, the display updates to the CID of the caller she's talking to - very useful.
Also, people using a SIP phone to call into a fifo see the number they dialed (the number that gets them into the fifo). But when they're answered by an actual phone, their display updates to the number of the endpoint they're talking to.
On Thu, Apr 22, 2010 at 10:31 PM, Wellie Chao <wchao@yahoo.com> wrote: As I mentioned in my last email, the ignore_display_updates variable did the trick, but I am just curious: what is the purpose of the default behavior where the display changes to the callee name and number? I am guessing there must be some use case (in fact a fairly prevalent use case) where showing the callee is more desirable than showing the caller, but I'm not aware of what that might be and am curious to find out what the use case(s) are. Changing the display to callee also seems to affect call logs on the Polycom, which makes the received call log kind of useless.
Date: Thu, 22 Apr 2010 22:57:53 +0300 From: Yehavi Bourvine <yehavi.bourvine@gmail.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom
Try adding the following line in your diaplan before the bridge command:
<action application="set" data="ignore_display_updates=true"/> (try true and false and see which one works better for you).
__Yehavi: 2010/4/22 Wellie Chao <wchao@yahoo.com> I recently updated my FreeSWITCH installation from 1.0.4 to 1.0.6 and now I see a strange behavior with caller ID on Polycom phones when handling inbound calls.
Here is the scenario:
* Call is from 212-555-2222 (external number not on my softswitch)
* Call is to 212-555-1001 (number on my softswitch, extension 1001)
* extension 1001 is a Polycom phone (it's an IP301, but same problem occurs on other Polycom models such as the 501 and 601). SIP 3.1.4 and SIP 3.1.6 both affected. SIP 3.2.3 doesn't run on the IP301/501/601.
* on phone 1001, the caller ID will display 212-555-2222 while ringing. The moment I pick up, the display will change to "From: 1001" (referring to the extension of the phone itself).
Has anyone else experienced this problem, and does anyone know how to fix it? It does not occur with the snom 320 (and I assume it does not occur with any of the snom models based on extrapolation).
While the problem only started when I updated from 1.0.4 to 1.0.6, it's entirely possible it's a configuration setting on the Polycom rather than a FreeSWITCH issue. I'm not sure. Anyone have pointers about how to resolve the problem (or even how to go about investigating the root cause)?
Yep, still happens in the git head. This is the version reported by FreeSWITCH: FreeSWITCH Version 1.0.head (svn-17188M) I'll open a bug on jira as you request. Date: Sat, 24 Apr 2010 15:07:58 -0400 From: Michael Jerris <mike@jerris.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom Can you confirm this is still the case in current git head and if so open me a bug on jira about this issue please. Mike On Apr 23, 2010, at 8:49 AM, Wellie Chao wrote:
Yes, I see how display updates are useful on outbound calls now based on your examples, but what about use cases for inbound calls? It doesn't seem that useful to have the display update to the extension that is called after the call is answered (everybody knows their own extension, after all). Just wondering why that default behavior was selected. Is there a way to leave display updates turned on for the outbound leg of the call and to turn them off for the inbound leg of the call?
Date: Fri, 23 Apr 2010 08:14:52 -0400 From: Steven Ward <steve.d.ward@gmail.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom
To give one example, display updates are very useful in the application I'm using.
I have operators using speed dials for dialing out to dialplan that does a fifo out; so I see what the speed dial is when I press it (e.g. Operator_Call); but then when the operator is connected to the actual caller, the display updates to the CID of the caller she's talking to - very useful.
Also, people using a SIP phone to call into a fifo see the number they dialed (the number that gets them into the fifo). But when they're answered by an actual phone, their display updates to the number of the endpoint they're talking to.
On Thu, Apr 22, 2010 at 10:31 PM, Wellie Chao <wchao@yahoo.com> wrote: As I mentioned in my last email, the ignore_display_updates variable did the trick, but I am just curious: what is the purpose of the default behavior where the display changes to the callee name and number? I am guessing there must be some use case (in fact a fairly prevalent use case) where showing the callee is more desirable than showing the caller, but I'm not aware of what that might be and am curious to find out what the use case(s) are. Changing the display to callee also seems to affect call logs on the Polycom, which makes the received call log kind of useless.
Date: Thu, 22 Apr 2010 22:57:53 +0300 From: Yehavi Bourvine <yehavi.bourvine@gmail.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom
Try adding the following line in your diaplan before the bridge command:
<action application="set" data="ignore_display_updates=true"/> (try true and false and see which one works better for you).
__Yehavi: 2010/4/22 Wellie Chao <wchao@yahoo.com> I recently updated my FreeSWITCH installation from 1.0.4 to 1.0.6 and now I see a strange behavior with caller ID on Polycom phones when handling inbound calls.
Here is the scenario:
* Call is from 212-555-2222 (external number not on my softswitch)
* Call is to 212-555-1001 (number on my softswitch, extension 1001)
* extension 1001 is a Polycom phone (it's an IP301, but same problem occurs on other Polycom models such as the 501 and 601). SIP 3.1.4 and SIP 3.1.6 both affected. SIP 3.2.3 doesn't run on the IP301/501/601.
* on phone 1001, the caller ID will display 212-555-2222 while ringing. The moment I pick up, the display will change to "From: 1001" (referring to the extension of the phone itself).
Has anyone else experienced this problem, and does anyone know how to fix it? It does not occur with the snom 320 (and I assume it does not occur with any of the snom models based on extrapolation).
While the problem only started when I updated from 1.0.4 to 1.0.6, it's entirely possible it's a configuration setting on the Polycom rather than a FreeSWITCH issue. I'm not sure. Anyone have pointers about how to resolve the problem (or even how to go about investigating the root cause)?
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
I don't experience this behavior (internal # showing up as callee number for incoming calls). Perhaps it is an artifact of how you are doing your dialplan? When you open the ticket, please ensure that a copy of the relevant portions of your dialplan are included. On Sun, Apr 25, 2010 at 9:01 PM, Wellie Chao <wchao@yahoo.com> wrote:
Yep, still happens in the git head. This is the version reported by FreeSWITCH:
FreeSWITCH Version 1.0.head (svn-17188M)
I'll open a bug on jira as you request.
Date: Sat, 24 Apr 2010 15:07:58 -0400 From: Michael Jerris <mike@jerris.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom
Can you confirm this is still the case in current git head and if so open me a bug on jira about this issue please.
Mike
On Apr 23, 2010, at 8:49 AM, Wellie Chao wrote:
Yes, I see how display updates are useful on outbound calls now based on your examples, but what about use cases for inbound calls? It doesn't seem that useful to have the display update to the extension that is called after the call is answered (everybody knows their own extension, after all). Just wondering why that default behavior was selected. Is there a way to leave display updates turned on for the outbound leg of the call and to turn them off for the inbound leg of the call?
Date: Fri, 23 Apr 2010 08:14:52 -0400 From: Steven Ward <steve.d.ward@gmail.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom
To give one example, display updates are very useful in the application I'm using.
I have operators using speed dials for dialing out to dialplan that does a fifo out; so I see what the speed dial is when I press it (e.g. Operator_Call); but then when the operator is connected to the actual caller, the display updates to the CID of the caller she's talking to - very useful.
Also, people using a SIP phone to call into a fifo see the number they dialed (the number that gets them into the fifo). But when they're answered by an actual phone, their display updates to the number of the endpoint they're talking to.
On Thu, Apr 22, 2010 at 10:31 PM, Wellie Chao <wchao@yahoo.com> wrote: As I mentioned in my last email, the ignore_display_updates variable did the trick, but I am just curious: what is the purpose of the default behavior where the display changes to the callee name and number? I am guessing there must be some use case (in fact a fairly prevalent use case) where showing the callee is more desirable than showing the caller, but I'm not aware of what that might be and am curious to find out what the use case(s) are. Changing the display to callee also seems to affect call logs on the Polycom, which makes the received call log kind of useless.
Date: Thu, 22 Apr 2010 22:57:53 +0300 From: Yehavi Bourvine <yehavi.bourvine@gmail.com> Reply-To: freeswitch-users@lists.freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom
Try adding the following line in your diaplan before the bridge command:
<action application="set" data="ignore_display_updates=true"/> (try true and false and see which one works better for you).
__Yehavi: 2010/4/22 Wellie Chao <wchao@yahoo.com> I recently updated my FreeSWITCH installation from 1.0.4 to 1.0.6 and now I see a strange behavior with caller ID on Polycom phones when handling inbound calls.
Here is the scenario:
* Call is from 212-555-2222 (external number not on my softswitch)
* Call is to 212-555-1001 (number on my softswitch, extension
* extension 1001 is a Polycom phone (it's an IP301, but same
problem
occurs on other Polycom models such as the 501 and 601). SIP
3.1.4 and
SIP 3.1.6 both affected. SIP 3.2.3 doesn't run on the
IP301/501/601.
* on phone 1001, the caller ID will display 212-555-2222 while
ringing.
The moment I pick up, the display will change to "From: 1001"
(referring
to the extension of the phone itself).
Has anyone else experienced this problem, and does anyone know
how to fix
it? It does not occur with the snom 320 (and I assume it does
not occur
with any of the snom models based on extrapolation).
While the problem only started when I updated from 1.0.4 to
1.0.6, it's
entirely possible it's a configuration setting on the Polycom
rather than
a FreeSWITCH issue. I'm not sure. Anyone have pointers about
how to
resolve the problem (or even how to go about investigating the
root
cause)?
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- -Rupa
participants (5)
-
Michael Jerris
-
Rupa Schomaker
-
Steven Ward
-
Wellie Chao
-
Yehavi Bourvine