Hi all, some questions regarding design decisions in mod_callcenter,primary adressed to moc. 1) why did you put the queues in a hash table rather than in db tables ? 2) what do you recommend for the following scenario: when an agent call ends, there should be an event for the wrap-up-time start and one for wrap-up-time end. i implemented sending end of the event using switch_scheduler_add_task, so a new task is started with the given wrap-up-time when the call ends. this works, but has 2 disadvantages: - if the agent ends the wrapuptime by hand, the scheduler task keeps running.- - i cannot extend the wrapuptime on the fly if needed (or is there a fs api call to extend the time ? ) so my next idea is to put an additional sql query into cc_agent_dispatch_thread_run and do the time calculations in the callback (also for onbreak) do you think this is a better approach ? 3) did you consider setting the agentstate for outbound / inbound calls from / to the agent contact(phone) ? thanks®ards gw