problem with "play_and_get_digits" command (DTMF delay time)
Hi, I have found one small problem with "play_and_get_digits" command. We have a IVR application and I am trying to get either "16 digit" card number or "0" for move to customer support from the user. Please find my dialplan as follows: 2015-08-25 18:05:37.535806 [CRIT] mod_httapi.c:1148 Debugging Return Data: <document type="xml/freeswitch-httapi"><params></params><work><execute applicati on="log" data="card number inputed: 2"/><execute application="flush_dtmf"/><exec ute application="sleep" data="2000"/><execute application="clear_digit_action" data="my_digit" /><execute application="bind_digit_action" data="my_digit,~\d{1 6}|^[0]{1},exec:transfer,dummy_transfer" /><execute action="http:/ /localhost:8080/ivr/fsentercardnumber/response/" application="play_and_get_digi ts" data="0 16 1 1000 # en-US/enter_card_number.mp3 '' Digits '' 1000 '' " /><ge tVariable name="Digits"/><execute action="http://localhost:8080/ivr/fsentercardnumber/response/" a pplication="play_and_get_digits" data="0 16 1 20000 # en-US/menu_speak_csr.mp3 ' ' Digits '' 20000 '' " /><getVariable name="Digits"/><execute application="clea r_digit_action" data="my_digit" /></work></document> It is working fine as expected if user input 16 digit number continuously without any delay. After getting full 16 digit number it will match the "bind_digit_action" and move to other dialplan. But my problem is if a user enter card number slowly then its trying to match already inputed DTMF values with matching binding and received next inputed value as different DTMF values. As a example, if I tried to input 55 and then wait for 1-2 seconds then Freeswitch tried to match 55 with binding. 2015-08-25 18:05:39.535920 [DEBUG] switch_ivr_play_say.c:1305 Codec Activated L1 6@8000hz 1 channels 20ms 2015-08-25 18:05:39.755933 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080 2015-08-25 18:05:40.015948 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080 2015-08-25 18:05:41.536035 [DEBUG] mod_dptools.c:132 sofia/internal/18188535351@ 192.168.1.112 Digit NOT match binding [55] 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353 51@192.168.1.112 Queue dtmf digit=5 ms=250 samples=2000 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353 51@192.168.1.112 Queue dtmf digit=5 ms=250 samples=2000 I don't want fresswtich tried to match the binding if there is any pause time while inputed the number as user can type slowly. I want to reset this binding delay time so that user can type slowly and we will get full 16 digits number for matching inputed value in certain time interval. Please suggest me how can I resolve this problem and increase the DTMF delay time. Thanks, Regards, Manish Talwar
Is there a reason that you're trying to use both bind_digit_action and play_and_get_digits? Normally you'd use just one or the other, and if you're explicitly asking the user for input then I'd think that you would only need play_and_get_digits. -MC On Tue, Aug 25, 2015 at 5:56 AM, Manish Talwar <manish.talwar@nexxuspg.com> wrote:
Hi,
I have found one small problem with "play_and_get_digits" command. We have a IVR application and I am trying to get either "16 digit" card number or "0" for move to customer support from the user. Please find my dialplan as follows:
*2015-08-25 18:05:37.535806 [CRIT] mod_httapi.c:1148 Debugging Return Data:*
*<document type="xml/freeswitch-httapi"><params></params><work><execute applicati*
*on="log" data="card number inputed: 2"/><execute application="flush_dtmf"/><exec*
*ute application="sleep" data="2000"/><execute application="clear_digit_action"*
*data="my_digit" /><execute application="bind_digit_action" data="my_digit,~\d{1*
*6}|^[0]{1},exec:transfer,dummy_transfer" /><execute action="http:/*
*/localhost:8080/ivr/fsentercardnumber/response/" application="play_and_get_digi*
*ts" data="0 16 1 1000 # en-US/enter_card_number.mp3 '' Digits '' 1000 '' " /><ge*
*tVariable name="Digits"/><execute action="http://localhost:8080/ivr/fsentercardnumber/response/ <http://localhost:8080/ivr/fsentercardnumber/response/>" a*
*pplication="play_and_get_digits" data="0 16 1 20000 # en-US/menu_speak_csr.mp3 '*
*' Digits '' 20000 '' " /><getVariable name="Digits"/><execute application="clea*
*r_digit_action" data="my_digit" /></work></document>*
It is working fine as expected if user input 16 digit number continuously without any delay. After getting full 16 digit number it will match the "bind_digit_action" and move to other dialplan.
But my problem is if a user enter card number slowly then its trying to match already inputed DTMF values with matching binding and received next inputed value as different DTMF values. As a example, if I tried to input 55 and then wait for 1-2 seconds then Freeswitch tried to match 55 with binding.
*2015-08-25 18:05:39.535920 [DEBUG] switch_ivr_play_say.c:1305 Codec Activated L1*
*6@8000hz 1 channels 20ms*
*2015-08-25 18:05:39.755933 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080*
*2015-08-25 18:05:40.015948 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080*
*2015-08-25 18:05:41.536035 [DEBUG] mod_dptools.c:132 sofia/internal/18188535351 <18188535351>@*
*192.168.1.112 Digit NOT match binding [55]*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353*
*51@192.168.1.112 <51@192.168.1.112> Queue dtmf*
*digit=5 ms=250 samples=2000*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353*
*51@192.168.1.112 <51@192.168.1.112> Queue dtmf*
*digit=5 ms=250 samples=2000*
I don't want fresswtich tried to match the binding if there is any pause time while inputed the number as user can type slowly.
I want to reset this binding delay time so that user can type slowly and we will get full 16 digits number for matching inputed value in certain time interval.
Please suggest me how can I resolve this problem and increase the DTMF delay time.
Thanks,
Regards,
Manish Talwar
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi, Thank you for your response. Actually, we are using multiple play_and_get_digits in a single dialplan. And when user inputed any matching format of input then we need to leave all remaining play_and_get_digits commands of that dialplan. That is why I used bind_digit_action also in same dialplan. Please suggest how do we make the changes for this concern, how do we break the dialplan when required matching input found. Basically, its works fine as our requirement but we need to increase the DTMF delay time only, whenever user inputed slowly then its take the chunk of inputed data and tried to match the bind_digit_action expression. As its break the DTMF into many chunks so its not matching expected regular expression of command. Please suggest. Thanks, Regards, Manish Talwar ________________________________ From: freeswitch-users-bounces@lists.freeswitch.org <freeswitch-users-bounces@lists.freeswitch.org> on behalf of Michael Collins <msc@freeswitch.org> Sent: 26 August 2015 20:12 To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] problem with "play_and_get_digits" command (DTMF delay time) Is there a reason that you're trying to use both bind_digit_action and play_and_get_digits? Normally you'd use just one or the other, and if you're explicitly asking the user for input then I'd think that you would only need play_and_get_digits. -MC On Tue, Aug 25, 2015 at 5:56 AM, Manish Talwar <manish.talwar@nexxuspg.com<mailto:manish.talwar@nexxuspg.com>> wrote: Hi, I have found one small problem with "play_and_get_digits" command. We have a IVR application and I am trying to get either "16 digit" card number or "0" for move to customer support from the user. Please find my dialplan as follows: 2015-08-25 18:05:37.535806 [CRIT] mod_httapi.c:1148 Debugging Return Data: <document type="xml/freeswitch-httapi"><params></params><work><execute applicati on="log" data="card number inputed: 2"/><execute application="flush_dtmf"/><exec ute application="sleep" data="2000"/><execute application="clear_digit_action" data="my_digit" /><execute application="bind_digit_action" data="my_digit,~\d{1 6}|^[0]{1},exec:transfer,dummy_transfer" /><execute action="http:/ /localhost:8080/ivr/fsentercardnumber/response/" application="play_and_get_digi ts" data="0 16 1 1000 # en-US/enter_card_number.mp3 '' Digits '' 1000 '' " /><ge tVariable name="Digits"/><execute action="http://localhost:8080/ivr/fsentercardnumber/response/" a pplication="play_and_get_digits" data="0 16 1 20000 # en-US/menu_speak_csr.mp3 ' ' Digits '' 20000 '' " /><getVariable name="Digits"/><execute application="clea r_digit_action" data="my_digit" /></work></document> It is working fine as expected if user input 16 digit number continuously without any delay. After getting full 16 digit number it will match the "bind_digit_action" and move to other dialplan. But my problem is if a user enter card number slowly then its trying to match already inputed DTMF values with matching binding and received next inputed value as different DTMF values. As a example, if I tried to input 55 and then wait for 1-2 seconds then Freeswitch tried to match 55 with binding. 2015-08-25 18:05:39.535920 [DEBUG] switch_ivr_play_say.c:1305 Codec Activated L1 6@8000hz 1 channels 20ms 2015-08-25 18:05:39.755933 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080 2015-08-25 18:05:40.015948 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080 2015-08-25 18:05:41.536035 [DEBUG] mod_dptools.c:132 sofia/internal/18188535351<tel:18188535351>@ 192.168.1.112 Digit NOT match binding [55] 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353 51@192.168.1.112<mailto:51@192.168.1.112> Queue dtmf digit=5 ms=250 samples=2000 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353 51@192.168.1.112<mailto:51@192.168.1.112> Queue dtmf digit=5 ms=250 samples=2000 I don't want fresswtich tried to match the binding if there is any pause time while inputed the number as user can type slowly. I want to reset this binding delay time so that user can type slowly and we will get full 16 digits number for matching inputed value in certain time interval. Please suggest me how can I resolve this problem and increase the DTMF delay time. Thanks, Regards, Manish Talwar _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
I found this in mod_dptools.c inside the bind_to_session function: if (!(dmachine = switch_core_session_get_dmachine(session, target))) { uint32_t digit_timeout = 1500; uint32_t input_timeout = 0; const char *var; if ((var = switch_channel_get_variable(channel, "bind_digit_digit_timeout"))) { digit_timeout = switch_atoul(var); } if ((var = switch_channel_get_variable(channel, "bind_digit_input_timeout"))) { input_timeout = switch_atoul(var); } switch_ivr_dmachine_create(&dmachine, "DPTOOLS", NULL, digit_timeout, input_timeout, NULL, digit_nomatch_action_callback, session); switch_core_session_set_dmachine(session, dmachine, target); } It appears that there might be two channel variables for you to try: bind_digit_digit_timeout bind_digit_input_timeout These appear not to be documented at present, so I think you can help pay it forward by tinkering with them and then reporting back what you find out. As a guess, I'd say you're running into an issue with people who spend more than 1.5 seconds between digits. (It appears the default is 1500ms.) Try setting the bind_digit_digit_timeout value in the dialplan. Set it to something absurdly long like 7500 so that you can know for sure it is working. Please report back with your findings so that the docs team can document this. Bonus points if you document it yourself. :) Hope this helps, Michael On Wed, Aug 26, 2015 at 10:16 PM, Manish Talwar <manish.talwar@nexxuspg.com> wrote:
Hi,
Thank you for your response.
Actually, we are using multiple play_and_get_digits in a single dialplan. And when user inputed any matching format of input then we need to leave all remaining play_and_get_digits commands of that dialplan. That is why I used bind_digit_action also in same dialplan.
Please suggest how do we make the changes for this concern, how do we break the dialplan when required matching input found.
Basically, its works fine as our requirement but we need to increase the DTMF delay time only, whenever user inputed slowly then its take the chunk of inputed data and tried to match the bind_digit_action expression. As its break the DTMF into many chunks so its not matching expected regular expression of command.
Please suggest.
Thanks,
Regards,
Manish Talwar
------------------------------ *From:* freeswitch-users-bounces@lists.freeswitch.org < freeswitch-users-bounces@lists.freeswitch.org> on behalf of Michael Collins <msc@freeswitch.org> *Sent:* 26 August 2015 20:12 *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] problem with "play_and_get_digits" command (DTMF delay time)
Is there a reason that you're trying to use both bind_digit_action and play_and_get_digits? Normally you'd use just one or the other, and if you're explicitly asking the user for input then I'd think that you would only need play_and_get_digits.
-MC
On Tue, Aug 25, 2015 at 5:56 AM, Manish Talwar <manish.talwar@nexxuspg.com
wrote:
Hi,
I have found one small problem with "play_and_get_digits" command. We have a IVR application and I am trying to get either "16 digit" card number or "0" for move to customer support from the user. Please find my dialplan as follows:
*2015-08-25 18:05:37.535806 [CRIT] mod_httapi.c:1148 Debugging Return Data:*
*<document type="xml/freeswitch-httapi"><params></params><work><execute applicati*
*on="log" data="card number inputed: 2"/><execute application="flush_dtmf"/><exec*
*ute application="sleep" data="2000"/><execute application="clear_digit_action"*
*data="my_digit" /><execute application="bind_digit_action" data="my_digit,~\d{1*
*6}|^[0]{1},exec:transfer,dummy_transfer" /><execute action="http:/*
*/localhost:8080/ivr/fsentercardnumber/response/" application="play_and_get_digi*
*ts" data="0 16 1 1000 # en-US/enter_card_number.mp3 '' Digits '' 1000 '' " /><ge*
*tVariable name="Digits"/><execute action="http://localhost:8080/ivr/fsentercardnumber/response/ <http://localhost:8080/ivr/fsentercardnumber/response/>" a*
*pplication="play_and_get_digits" data="0 16 1 20000 # en-US/menu_speak_csr.mp3 '*
*' Digits '' 20000 '' " /><getVariable name="Digits"/><execute application="clea*
*r_digit_action" data="my_digit" /></work></document>*
It is working fine as expected if user input 16 digit number continuously without any delay. After getting full 16 digit number it will match the "bind_digit_action" and move to other dialplan.
But my problem is if a user enter card number slowly then its trying to match already inputed DTMF values with matching binding and received next inputed value as different DTMF values. As a example, if I tried to input 55 and then wait for 1-2 seconds then Freeswitch tried to match 55 with binding.
*2015-08-25 18:05:39.535920 [DEBUG] switch_ivr_play_say.c:1305 Codec Activated L1*
*6@8000hz 1 channels 20ms*
*2015-08-25 18:05:39.755933 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080*
*2015-08-25 18:05:40.015948 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080*
*2015-08-25 18:05:41.536035 [DEBUG] mod_dptools.c:132 sofia/internal/18188535351 <18188535351>@*
*192.168.1.112 Digit NOT match binding [55]*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353*
*51@192.168.1.112 <51@192.168.1.112> Queue dtmf*
*digit=5 ms=250 samples=2000*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353*
*51@192.168.1.112 <51@192.168.1.112> Queue dtmf*
*digit=5 ms=250 samples=2000*
I don't want fresswtich tried to match the binding if there is any pause time while inputed the number as user can type slowly.
I want to reset this binding delay time so that user can type slowly and we will get full 16 digits number for matching inputed value in certain time interval.
Please suggest me how can I resolve this problem and increase the DTMF delay time.
Thanks,
Regards,
Manish Talwar
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Michael, Thanks for your help. Its working fine now with setting the value of "bind_digit_digit_timeout" and "bind_digit_input_timeout" channel variable. I have set it as 10000 and its wait till 10 sec now for matching the regular expression. <execute application="set" data="bind_digit_digit_timeout=10000" /> <execute application="set" data="bind_digit_input_timeout=10000" /> Its working fine with me, your docs team can document this if required. Thanks, Regards, Manish Talwar ________________________________ From: freeswitch-users-bounces@lists.freeswitch.org <freeswitch-users-bounces@lists.freeswitch.org> on behalf of Michael Collins <msc@freeswitch.org> Sent: 28 August 2015 23:15 To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] problem with "play_and_get_digits" command (DTMF delay time) I found this in mod_dptools.c inside the bind_to_session function: if (!(dmachine = switch_core_session_get_dmachine(session, target))) { uint32_t digit_timeout = 1500; uint32_t input_timeout = 0; const char *var; if ((var = switch_channel_get_variable(channel, "bind_digit_digit_timeout"))) { digit_timeout = switch_atoul(var); } if ((var = switch_channel_get_variable(channel, "bind_digit_input_timeout"))) { input_timeout = switch_atoul(var); } switch_ivr_dmachine_create(&dmachine, "DPTOOLS", NULL, digit_timeout, input_timeout, NULL, digit_nomatch_action_callback, session); switch_core_session_set_dmachine(session, dmachine, target); } It appears that there might be two channel variables for you to try: bind_digit_digit_timeout bind_digit_input_timeout These appear not to be documented at present, so I think you can help pay it forward by tinkering with them and then reporting back what you find out. As a guess, I'd say you're running into an issue with people who spend more than 1.5 seconds between digits. (It appears the default is 1500ms.) Try setting the bind_digit_digit_timeout value in the dialplan. Set it to something absurdly long like 7500 so that you can know for sure it is working. Please report back with your findings so that the docs team can document this. Bonus points if you document it yourself. :) Hope this helps, Michael On Wed, Aug 26, 2015 at 10:16 PM, Manish Talwar <manish.talwar@nexxuspg.com<mailto:manish.talwar@nexxuspg.com>> wrote: Hi, Thank you for your response. Actually, we are using multiple play_and_get_digits in a single dialplan. And when user inputed any matching format of input then we need to leave all remaining play_and_get_digits commands of that dialplan. That is why I used bind_digit_action also in same dialplan. Please suggest how do we make the changes for this concern, how do we break the dialplan when required matching input found. Basically, its works fine as our requirement but we need to increase the DTMF delay time only, whenever user inputed slowly then its take the chunk of inputed data and tried to match the bind_digit_action expression. As its break the DTMF into many chunks so its not matching expected regular expression of command. Please suggest. Thanks, Regards, Manish Talwar ________________________________ From: freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org> <freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>> on behalf of Michael Collins <msc@freeswitch.org<mailto:msc@freeswitch.org>> Sent: 26 August 2015 20:12 To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] problem with "play_and_get_digits" command (DTMF delay time) Is there a reason that you're trying to use both bind_digit_action and play_and_get_digits? Normally you'd use just one or the other, and if you're explicitly asking the user for input then I'd think that you would only need play_and_get_digits. -MC On Tue, Aug 25, 2015 at 5:56 AM, Manish Talwar <manish.talwar@nexxuspg.com<mailto:manish.talwar@nexxuspg.com>> wrote: Hi, I have found one small problem with "play_and_get_digits" command. We have a IVR application and I am trying to get either "16 digit" card number or "0" for move to customer support from the user. Please find my dialplan as follows: 2015-08-25 18:05:37.535806 [CRIT] mod_httapi.c:1148 Debugging Return Data: <document type="xml/freeswitch-httapi"><params></params><work><execute applicati on="log" data="card number inputed: 2"/><execute application="flush_dtmf"/><exec ute application="sleep" data="2000"/><execute application="clear_digit_action" data="my_digit" /><execute application="bind_digit_action" data="my_digit,~\d{1 6}|^[0]{1},exec:transfer,dummy_transfer" /><execute action="http:/ /localhost:8080/ivr/fsentercardnumber/response/" application="play_and_get_digi ts" data="0 16 1 1000 # en-US/enter_card_number.mp3 '' Digits '' 1000 '' " /><ge tVariable name="Digits"/><execute action="http://localhost:8080/ivr/fsentercardnumber/response/" a pplication="play_and_get_digits" data="0 16 1 20000 # en-US/menu_speak_csr.mp3 ' ' Digits '' 20000 '' " /><getVariable name="Digits"/><execute application="clea r_digit_action" data="my_digit" /></work></document> It is working fine as expected if user input 16 digit number continuously without any delay. After getting full 16 digit number it will match the "bind_digit_action" and move to other dialplan. But my problem is if a user enter card number slowly then its trying to match already inputed DTMF values with matching binding and received next inputed value as different DTMF values. As a example, if I tried to input 55 and then wait for 1-2 seconds then Freeswitch tried to match 55 with binding. 2015-08-25 18:05:39.535920 [DEBUG] switch_ivr_play_say.c:1305 Codec Activated L1 6@8000hz 1 channels 20ms 2015-08-25 18:05:39.755933 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080 2015-08-25 18:05:40.015948 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080 2015-08-25 18:05:41.536035 [DEBUG] mod_dptools.c:132 sofia/internal/18188535351<tel:18188535351>@ 192.168.1.112 Digit NOT match binding [55] 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353 51@192.168.1.112<mailto:51@192.168.1.112> Queue dtmf digit=5 ms=250 samples=2000 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000 2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353 51@192.168.1.112<mailto:51@192.168.1.112> Queue dtmf digit=5 ms=250 samples=2000 I don't want fresswtich tried to match the binding if there is any pause time while inputed the number as user can type slowly. I want to reset this binding delay time so that user can type slowly and we will get full 16 digits number for matching inputed value in certain time interval. Please suggest me how can I resolve this problem and increase the DTMF delay time. Thanks, Regards, Manish Talwar _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
These are probably on the old wiki, just not migrated over yet. You're more than welcome to give back by documenting them too. :) Thanks, On Mon, Aug 31, 2015 at 5:34 AM, Manish Talwar <manish.talwar@nexxuspg.com> wrote:
Hi Michael,
Thanks for your help.
Its working fine now with setting the value of "*bind_digit_digit_timeout*" and "*bind_digit_input_timeout*" channel variable. I have set it as 10000 and its wait till 10 sec now for matching the regular expression.
<execute application="set" data="bind_digit_digit_timeout=10000" />
<execute application="set" data="bind_digit_input_timeout=10000" />
Its working fine with me, your docs team can document this if required.
Thanks,
Regards,
Manish Talwar
------------------------------ *From:* freeswitch-users-bounces@lists.freeswitch.org < freeswitch-users-bounces@lists.freeswitch.org> on behalf of Michael Collins <msc@freeswitch.org> *Sent:* 28 August 2015 23:15
*To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] problem with "play_and_get_digits" command (DTMF delay time)
I found this in mod_dptools.c inside the bind_to_session function:
if (!(dmachine = switch_core_session_get_dmachine(session, target))) { uint32_t digit_timeout = 1500; uint32_t input_timeout = 0; const char *var;
if ((var = switch_channel_get_variable(channel, "bind_digit_digit_timeout"))) { digit_timeout = switch_atoul(var); }
if ((var = switch_channel_get_variable(channel, "bind_digit_input_timeout"))) { input_timeout = switch_atoul(var); }
switch_ivr_dmachine_create(&dmachine, "DPTOOLS", NULL, digit_timeout, input_timeout, NULL, digit_nomatch_action_callback, session); switch_core_session_set_dmachine(session, dmachine, target); }
It appears that there might be two channel variables for you to try: bind_digit_digit_timeout bind_digit_input_timeout
These appear not to be documented at present, so I think you can help pay it forward by tinkering with them and then reporting back what you find out. As a guess, I'd say you're running into an issue with people who spend more than 1.5 seconds between digits. (It appears the default is 1500ms.) Try setting the bind_digit_digit_timeout value in the dialplan. Set it to something absurdly long like 7500 so that you can know for sure it is working.
Please report back with your findings so that the docs team can document this. Bonus points if you document it yourself. :)
Hope this helps, Michael
On Wed, Aug 26, 2015 at 10:16 PM, Manish Talwar < manish.talwar@nexxuspg.com> wrote:
Hi,
Thank you for your response.
Actually, we are using multiple play_and_get_digits in a single dialplan. And when user inputed any matching format of input then we need to leave all remaining play_and_get_digits commands of that dialplan. That is why I used bind_digit_action also in same dialplan.
Please suggest how do we make the changes for this concern, how do we break the dialplan when required matching input found.
Basically, its works fine as our requirement but we need to increase the DTMF delay time only, whenever user inputed slowly then its take the chunk of inputed data and tried to match the bind_digit_action expression. As its break the DTMF into many chunks so its not matching expected regular expression of command.
Please suggest.
Thanks,
Regards,
Manish Talwar
------------------------------ *From:* freeswitch-users-bounces@lists.freeswitch.org < freeswitch-users-bounces@lists.freeswitch.org> on behalf of Michael Collins <msc@freeswitch.org> *Sent:* 26 August 2015 20:12 *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] problem with "play_and_get_digits" command (DTMF delay time)
Is there a reason that you're trying to use both bind_digit_action and play_and_get_digits? Normally you'd use just one or the other, and if you're explicitly asking the user for input then I'd think that you would only need play_and_get_digits.
-MC
On Tue, Aug 25, 2015 at 5:56 AM, Manish Talwar < manish.talwar@nexxuspg.com> wrote:
Hi,
I have found one small problem with "play_and_get_digits" command. We have a IVR application and I am trying to get either "16 digit" card number or "0" for move to customer support from the user. Please find my dialplan as follows:
*2015-08-25 18:05:37.535806 [CRIT] mod_httapi.c:1148 Debugging Return Data:*
*<document type="xml/freeswitch-httapi"><params></params><work><execute applicati*
*on="log" data="card number inputed: 2"/><execute application="flush_dtmf"/><exec*
*ute application="sleep" data="2000"/><execute application="clear_digit_action"*
*data="my_digit" /><execute application="bind_digit_action" data="my_digit,~\d{1*
*6}|^[0]{1},exec:transfer,dummy_transfer" /><execute action="http:/*
*/localhost:8080/ivr/fsentercardnumber/response/" application="play_and_get_digi*
*ts" data="0 16 1 1000 # en-US/enter_card_number.mp3 '' Digits '' 1000 '' " /><ge*
*tVariable name="Digits"/><execute action="http://localhost:8080/ivr/fsentercardnumber/response/ <http://localhost:8080/ivr/fsentercardnumber/response/>" a*
*pplication="play_and_get_digits" data="0 16 1 20000 # en-US/menu_speak_csr.mp3 '*
*' Digits '' 20000 '' " /><getVariable name="Digits"/><execute application="clea*
*r_digit_action" data="my_digit" /></work></document>*
It is working fine as expected if user input 16 digit number continuously without any delay. After getting full 16 digit number it will match the "bind_digit_action" and move to other dialplan.
But my problem is if a user enter card number slowly then its trying to match already inputed DTMF values with matching binding and received next inputed value as different DTMF values. As a example, if I tried to input 55 and then wait for 1-2 seconds then Freeswitch tried to match 55 with binding.
*2015-08-25 18:05:39.535920 [DEBUG] switch_ivr_play_say.c:1305 Codec Activated L1*
*6@8000hz 1 channels 20ms*
*2015-08-25 18:05:39.755933 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080*
*2015-08-25 18:05:40.015948 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF 5:2080*
*2015-08-25 18:05:41.536035 [DEBUG] mod_dptools.c:132 sofia/internal/18188535351 <18188535351>@*
*192.168.1.112 Digit NOT match binding [55]*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353*
*51@192.168.1.112 <51@192.168.1.112> Queue dtmf*
*digit=5 ms=250 samples=2000*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF 5:2000*
*2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582 sofia/internal/181885353*
*51@192.168.1.112 <51@192.168.1.112> Queue dtmf*
*digit=5 ms=250 samples=2000*
I don't want fresswtich tried to match the binding if there is any pause time while inputed the number as user can type slowly.
I want to reset this binding delay time so that user can type slowly and we will get full 16 digits number for matching inputed value in certain time interval.
Please suggest me how can I resolve this problem and increase the DTMF delay time.
Thanks,
Regards,
Manish Talwar
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- *Brian West* brian@freeswitch.org *Twitter: @FreeSWITCH , @briankwest* http://www.freeswitchbook.com http://www.freeswitchcookbook.com Got Bugs? Report them here <https://freeswitch.org/jira>! | Reddit: /r/freeswitch <https://www.reddit.com/r/freeswitch> *T:*+19184209001 | *F:*+19184209002 | *M:*+1918424WEST (9378) *iNUM:*+883 5100 1420 9001 | *ISN:*410*543 | *Skype:*briankwest
participants (3)
-
Brian West
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Manish Talwar
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Michael Collins