How do I terminate a menu with an unconditional transfer to an extension (please stay on the line to talk with the receptionist)? Also, how do I terminate a menu by just dropping the call if no digits are pushed? The samples I copy just keep repeating the menu. Thanks -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
crank down the max-failures to 1 and look at the defaults I did this for the extension dialing on the default ivr example. It says "please hold while I connect your call" then you hear music while the phone is ringing. /b On Sep 29, 2008, at 10:00 AM, Jim Flowers wrote:
How do I terminate a menu with an unconditional transfer to an extension (please stay on the line to talk with the receptionist)?
Also, how do I terminate a menu by just dropping the call if no digits are pushed? The samples I copy just keep repeating the menu.
Thanks
That sounds like exactly what I want but I don't seem to be able to find anything in the current default ivr example. I can find the ivr-hold_connect_call.wav sound file but nothing that uses it or with 'max-failures=1' or 'extension dialing'. Also nothing in the wiki, mailing list or on google. Where else can I look? Brian West-3 wrote:
crank down the max-failures to 1 and look at the defaults I did this for the extension dialing on the default ivr example. It says "please hold while I connect your call" then you hear music while the phone is ringing.
/b
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If you notice in the IVR I do $1 XML features which has the regexp to match the exensions... then does the real transfer to the target extension. /b On Sep 29, 2008, at 11:40 AM, jflowers wrote:
That sounds like exactly what I want but I don't seem to be able to find anything in the current default ivr example. I can find the ivr-hold_connect_call.wav sound file but nothing that uses it or with 'max-failures=1' or 'extension dialing'. Also nothing in the wiki, mailing list or on google.
Where else can I look?
I must be getting dense. I can't find anywhere that you do '$1 XML features' and I can't see anything under Local_Extension (if that's where I should be looking) that would play music instead of a ring tone. But perhaps my biggest problem in understanding is how I initiate transfer to an extension (eg 1000) at the end of the ivr message without pressing any keys. Brian West-3 wrote:
If you notice in the IVR I do $1 XML features
which has the regexp to match the exensions... then does the real transfer to the target extension.
/b
On Sep 29, 2008, at 11:40 AM, jflowers wrote:
That sounds like exactly what I want but I don't seem to be able to find anything in the current default ivr example. I can find the ivr-hold_connect_call.wav sound file but nothing that uses it or with 'max-failures=1' or 'extension dialing'. Also nothing in the wiki, mailing list or on google.
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First off you'll have to have the configs in SVN right this second to follow it... looking at configs from friday won't help :P /b On Sep 29, 2008, at 3:33 PM, jflowers wrote:
I must be getting dense. I can't find anywhere that you do '$1 XML features' and I can't see anything under Local_Extension (if that's where I should be looking) that would play music instead of a ring tone.
But perhaps my biggest problem in understanding is how I initiate transfer to an extension (eg 1000) at the end of the ivr message without pressing any keys.
Brian West-3 wrote:
If you notice in the IVR I do $1 XML features
which has the regexp to match the exensions... then does the real transfer to the target extension.
/b
On Sep 29, 2008, at 11:40 AM, jflowers wrote:
That sounds like exactly what I want but I don't seem to be able to find anything in the current default ivr example. I can find the ivr-hold_connect_call.wav sound file but nothing that uses it or with 'max-failures=1' or 'extension dialing'. Also nothing in the wiki, mailing list or on google.
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Great, now that I have the latest configs, I can follow it from ivr.conf.xml and features.xml for the case where digits for local extensions are pressed during the IVR playback. Thanks. Now, how do I initiate a transfer to a local extension when the end of the IVR playback is reached and no keys have been pressed? Brian West-3 wrote:
First off you'll have to have the configs in SVN right this second to follow it... looking at configs from friday won't help :P /b
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We have a patch to correct this. Also you should be able to put something at the end of it once that patch is in. On Sep 29, 2008, at 10:00 AM, Jim Flowers wrote:
Also, how do I terminate a menu by just dropping the call if no digits are pushed? The samples I copy just keep repeating the menu.
Thanks
Where can I find the patch? Brian West-3 wrote:
We have a patch to correct this. Also you should be able to put something at the end of it once that patch is in.
On Sep 29, 2008, at 10:00 AM, Jim Flowers wrote:
Also, how do I terminate a menu by just dropping the call if no digits are pushed? The samples I copy just keep repeating the menu.
Thanks
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I can't recall off the top of my head but it shoudl be in tree shortly. /b On Sep 29, 2008, at 7:19 PM, jflowers wrote:
Where can I find the patch?
Brian West-3 wrote:
We have a patch to correct this. Also you should be able to put something at the end of it once that patch is in.
On Sep 29, 2008, at 10:00 AM, Jim Flowers wrote:
Also, how do I terminate a menu by just dropping the call if no digits are pushed? The samples I copy just keep repeating the menu.
Thanks
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participants (3)
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Brian West
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jflowers
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Jim Flowers