Fifo: ring agents without answering to caller
Hi everybody. I am using asterisk for a call center pbx and evaluating if I can replace it with FS. With asterisk queue I can ring agents without actually answer to the caller so he won't pay till the agent pickup. Can I do the same with FS ? Moreover I'd really like to fullfill this scenario: I managed to solve it in asterisk only with an ugly workaround. Customer calls the queue and he doesn't get answered for 20 seconds and then he hears welcome message, music and whatever is configured in the fifo. Obviously the agents should ring even in the starting 20 seconds. Any hint or pointer ? Thanks in advance, Massimiliano
On Tue, Feb 2, 2010 at 7:03 AM, Massimiliano Ravelli <max@ramax.it> wrote:
Hi everybody.
I am using asterisk for a call center pbx and evaluating if I can replace it with FS. With asterisk queue I can ring agents without actually answer to the caller so he won't pay till the agent pickup. Can I do the same with FS ?
Yes. However you will need to investigate how to handle your billing and accounting. FreeSWITCH has many hooks for this and there are some 3rd party projects that use these. You can even use mod_nibblebill for pre-paid billing.
Moreover I'd really like to fullfill this scenario: I managed to solve it in asterisk only with an ugly workaround. Customer calls the queue and he doesn't get answered for 20 seconds and then he hears welcome message, music and whatever is configured in the fifo. Obviously the agents should ring even in the starting 20 seconds.
What happens in the first 20 seconds? Do any phones ring? Just curious what's happening in that limbo period. In any case, I highly recommend that you grab a spare Linux box and load up FreeSWITCH and play around. The wiki has tons of information and you can get good real-time help in #freeswitch in irc.freenode.net. -MC
participants (2)
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Massimiliano Ravelli
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Michael Collins