How to set supervisor for calls. For example one of my agents is calling with one of my customers. I want to listen their call so that no one understands i am listening to him/her. Or i want to call just with my agent so that customer doesn't understand that i am calling with him or her. Or i want to call just with the customer so that the agent doesn't understand that i am calling with it's customer! Can anybody help me?
You are looking for the eavesdrop functionality... See the examples in the wike or the default example dialplan On 2/28/13 3:19 AM, "Sayyed Mohammad Emami Razavi" <emamirazavi@gmail.com> wrote:
How to set supervisor for calls. For example one of my agents is calling with one of my customers. I want to listen their call so that no one understands i am listening to him/her. Or i want to call just with my agent so that customer doesn't understand that i am calling with him or her. Or i want to call just with the customer so that the agent doesn't understand that i am calling with it's customer! Can anybody help me?
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participants (2)
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Ken Rice
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Sayyed Mohammad Emami Razavi