Questions regarding mod_fifo and mod_callcenter
He there, I would like to implement a quite simple queue, but I don't know if mod_fifo is able to handle this. Would be great if someone could clarify this: - One phone number, two phones - If both or one is idle, call should be routed directly to the phone(s), no moh should be played (just ringtones) - if both in use, call should be routed into a queue, caller should hear moh - if after this a phone gets idle, call should be routed to the phone, moh should stopped and ringtones be played to the caller - if a call comes from the queue, and both phones are idle, both phones should ring at the same time (I tried this with mod_fifo, is this possible?) Thanks, Georg
I would like to implement a quite simple queue, but I don't know if mod_fifo is able to handle this. Would be great if someone could clarify this:
- One phone number, two phones - If both or one is idle, call should be routed directly to the phone(s), no moh should be played (just ringtones) - if both in use, call should be routed into a queue, caller should hear moh - if after this a phone gets idle, call should be routed to the phone, moh should stopped and ringtones be played to the caller - if a call comes from the queue, and both phones are idle, both phones should ring at the same time (I tried this with mod_fifo, is this possible?)
Isn't this possible? Thanks, Georg
On Fri, Feb 3, 2012 at 7:52 AM, <georg@riseup.net> wrote:
I would like to implement a quite simple queue, but I don't know if mod_fifo is able to handle this. Would be great if someone could clarify this:
- One phone number, two phones - If both or one is idle, call should be routed directly to the phone(s), no moh should be played (just ringtones) - if both in use, call should be routed into a queue, caller should hear moh - if after this a phone gets idle, call should be routed to the phone, moh should stopped and ringtones be played to the caller - if a call comes from the queue, and both phones are idle, both phones should ring at the same time (I tried this with mod_fifo, is this possible?)
Isn't this possible?
I'm pretty sure that this is how mod_callcenter works - like a traditional ACD. In mod_fifo it generally doesn't play ringing tones to the caller while it's looking for an agent. If anyone knows how to have mod_fifo mimic ACD by letting the caller hear ringback while dialing the agent's phone please let me know and I will add it to the wiki. -MC
participants (2)
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georg＠riseup.net
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Michael Collins