Problem with IVR app starting too soon
I have Freeswitch setup to pass incomming calls off to Microsoft Speech Server 2007. Everything works fine except for one thing. When the user calls, they hear ringing, the call is answered, then they hear the Speech Server app welcome message, which may or may not be complete. For example, the application is suppoose to say "Welcome to the IVR application" at the beginning. The caller may hear the entire prompt or they may only hear "to the IVR Application" or perhaps "IVR Application" Can anyone point me in the right direction ? Thanks Brian Campbell -- View this message in context: http://old.nabble.com/Problem-with-IVR-app-starting-too-soon-tp28146712p2814... Sent from the Freeswitch-users mailing list archive at Nabble.com.
Le Mon, 5 Apr 2010 18:49:26 -0700 (PDT), bcxml <bcxml@hotmail.com> a écrit :
I have Freeswitch setup to pass incomming calls off to Microsoft Speech Server 2007. Everything works fine except for one thing. When the user calls, they hear ringing, the call is answered, then they hear the Speech Server app welcome message, which may or may not be complete.
For example, the application is suppoose to say "Welcome to the IVR application" at the beginning. The caller may hear the entire prompt or they may only hear "to the IVR Application" or perhaps "IVR Application"
Can anyone point me in the right direction ?
Yes: turn left :D As it is done into mod_cepstral, insert a 500ms silence before (and possibly after) the speech takes place. -- Our comedies are not to be laughed at. -Samuel Goldwyn
I tried what you mentioned but it did not seem to have any effect. I am still losing part of the openning message Here is my inbound dialplan.. <extension name="Inbound_1234567890"> <condition field='destination_number' expression='1234567890'> <action application="playback" data="silence_stream://1000"/> <action application="bridge" data="{bypass_media=true}sofia/internal/1234567890@127.0.0.1:5060;transport=tcp"/> </condition> </extension> Brian -- View this message in context: http://n2.nabble.com/Problem-with-IVR-app-starting-too-soon-tp4856555p487739... Sent from the freeswitch-users mailing list archive at Nabble.com.
Can you pastebin a full debug log of this call? -MC On Fri, Apr 9, 2010 at 7:33 AM, Brian Campbell <bcxml@hotmail.com> wrote:
I tried what you mentioned but it did not seem to have any effect. I am still losing part of the openning message
Here is my inbound dialplan..
<extension name="Inbound_1234567890"> <condition field='destination_number' expression='1234567890'> <action application="playback" data="silence_stream://1000"/> <action application="bridge" data="{bypass_media=true}sofia/internal/1234567890@127.0.0.1:5060 ;transport=tcp"/> </condition> </extension>
Brian -- View this message in context: http://n2.nabble.com/Problem-with-IVR-app-starting-too-soon-tp4856555p487739... Sent from the freeswitch-users mailing list archive at Nabble.com.
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Here is the link http://pastebin.freeswitch.org/12675 Brian -- View this message in context: http://n2.nabble.com/Problem-with-IVR-app-starting-too-soon-tp4856555p487854... Sent from the freeswitch-users mailing list archive at Nabble.com.
Here is the link http://pastebin.freeswitch.org/12675 Brian -- View this message in context: http://n2.nabble.com/Problem-with-IVR-app-starting-too-soon-tp4856555p487966... Sent from the freeswitch-users mailing list archive at Nabble.com.
I am resubmitting this just in case it got lost in the pile Here is the link http://pastebin.freeswitch.org/12675 Thanks Brian Campbell Date: Fri, 9 Apr 2010 10:03:38 -0700 From: msc@freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Problem with IVR app starting too soon Can you pastebin a full debug log of this call? -MC On Fri, Apr 9, 2010 at 7:33 AM, Brian Campbell <bcxml@hotmail.com> wrote: I tried what you mentioned but it did not seem to have any effect. I am still losing part of the openning message Here is my inbound dialplan.. <extension name="Inbound_1234567890"> <condition field='destination_number' expression='1234567890'> <action application="playback" data="silence_stream://1000"/> <action application="bridge" data="{bypass_media=true}sofia/internal/1234567890@127.0.0.1:5060;transport=tcp"/> </condition> </extension> Brian -- View this message in context: http://n2.nabble.com/Problem-with-IVR-app-starting-too-soon-tp4856555p487739... Sent from the freeswitch-users mailing list archive at Nabble.com. _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org _________________________________________________________________ Got a phone? Get Hotmail & Messenger for mobile! http://go.microsoft.com/?linkid=9724464
Can anyone provide some asistance for this issue ? Thanks Brian From: bcxml@hotmail.com To: freeswitch-users@lists.freeswitch.org Subject: RE: [Freeswitch-users] Problem with IVR app starting too soon Date: Mon, 12 Apr 2010 15:08:30 -0400 I am resubmitting this just in case it got lost in the pile Here is the link http://pastebin.freeswitch.org/12675 Thanks Brian Campbell Date: Fri, 9 Apr 2010 10:03:38 -0700 From: msc@freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Problem with IVR app starting too soon Can you pastebin a full debug log of this call? -MC On Fri, Apr 9, 2010 at 7:33 AM, Brian Campbell <bcxml@hotmail.com> wrote: I tried what you mentioned but it did not seem to have any effect. I am still losing part of the openning message Here is my inbound dialplan.. <extension name="Inbound_1234567890"> <condition field='destination_number' expression='1234567890'> <action application="playback" data="silence_stream://1000"/> <action application="bridge" data="{bypass_media=true}sofia/internal/1234567890@127.0.0.1:5060;transport=tcp"/> </condition> </extension> Brian -- View this message in context: http://n2.nabble.com/Problem-with-IVR-app-starting-too-soon-tp4856555p487739... Sent from the freeswitch-users mailing list archive at Nabble.com. _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org Live connected. Get Hotmail & Messenger for mobile. _________________________________________________________________ Hotmail & Messenger are available on your phone. Try now. http://go.microsoft.com/?linkid=9724461
Thank you Brian. Previously I had the setting as silence_stream://1000 which I guess did not give enough time Setting to silence_stream://2000 seems to work better Thanks for your help Brian Campbell From: brian@freeswitch.org Date: Wed, 14 Apr 2010 10:07:54 -0500 To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Problem with IVR app starting too soon If the app is starting too soon then SLEEP or do playback silence_stream://2000 before the IVR so the remote side has time to get media up. /b On Apr 14, 2010, at 10:02 AM, Brian Campbell wrote: Can anyone provide some asistance for this issue ? Thanks Brian _________________________________________________________________ Hotmail & Messenger are available on your phone. Try now. http://go.microsoft.com/?linkid=9724461
the playback of the silence stream should be on the ivr side, not before you make the call. you can play a file in your dialplan there to prove you have audio on that leg, its the far end with the ivr who is starting too soon. On Wed, Apr 14, 2010 at 10:02 AM, Brian Campbell <bcxml@hotmail.com> wrote:
Can anyone provide some asistance for this issue ?
Thanks
Brian ------------------------------ From: bcxml@hotmail.com
To: freeswitch-users@lists.freeswitch.org Subject: RE: [Freeswitch-users] Problem with IVR app starting too soon Date: Mon, 12 Apr 2010 15:08:30 -0400
I am resubmitting this just in case it got lost in the pile
Here is the link
http://pastebin.freeswitch.org/12675
Thanks
Brian Campbell
------------------------------ Date: Fri, 9 Apr 2010 10:03:38 -0700 From: msc@freeswitch.org To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Problem with IVR app starting too soon
Can you pastebin a full debug log of this call? -MC
On Fri, Apr 9, 2010 at 7:33 AM, Brian Campbell <bcxml@hotmail.com> wrote:
I tried what you mentioned but it did not seem to have any effect. I am still losing part of the openning message
Here is my inbound dialplan..
<extension name="Inbound_1234567890"> <condition field='destination_number' expression='1234567890'> <action application="playback" data="silence_stream://1000"/> <action application="bridge" data="{bypass_media=true}sofia/internal/1234567890@127.0.0.1:5060 ;transport=tcp"/> </condition> </extension>
Brian -- View this message in context: http://n2.nabble.com/Problem-with-IVR-app-starting-too-soon-tp4856555p487739... Sent from the freeswitch-users mailing list archive at Nabble.com.
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
------------------------------ Live connected. Get Hotmail & Messenger for mobile.<http://go.microsoft.com/?linkid=9724459> ------------------------------ Hotmail & Messenger. Get them on your phone now.<http://go.microsoft.com/?linkid=9724456>
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com <MSN%3Aanthony_minessale@hotmail.com> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com<PAYPAL%3Aanthony.minessale@gmail.com> IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org <sip%3A888@conference.freeswitch.org> googletalk:conf+888@conference.freeswitch.org<googletalk%3Aconf%2B888@conference.freeswitch.org> pstn:+19193869900
participants (6)
-
Anthony Minessale
-
bcxml
-
Brian Campbell
-
Brian West
-
Jean-Yves F. Barbier
-
Michael Collins