MoH/IVR & Play_and_get_digits or Playback
Hello, I'm working on a scenario where inbound calls to a DID are bridged to a termination provider. At the same time, I'm looking to inject a whisper to the b-leg so that agents can have knowledge on where the call is coming from. On a normal scenario where there is no IVR on MoH (hosted from the b-leg) everything works as expected. However, when there is MoH or an IVR, the caller only hears ringing and not the actual media from the above. I've tested a couple of different scenarios, each without success. Both using a nolocal:execute_on_answer lua script: scenario a) session:execute( "play_and_get_digits", "1 1 10 2000 '' "..playbackstring ); scenario b) session:execute("set","playback_terminators=any") session:execute( "playback", playbackstring ) Any ideas on how the audio can be maintained for the caller would be really appreciated. Thanks in advance, Ismael
Hi, Did you try session.answer(); before playing and get digits? Srigo On 30 Apr 2018, 19:13, at 19:13, Ismael Blanco <ismael.blanco18@gmail.com> wrote:
Hello,
I'm working on a scenario where inbound calls to a DID are bridged to a termination provider. At the same time, I'm looking to inject a whisper to the b-leg so that agents can have knowledge on where the call is coming from.
On a normal scenario where there is no IVR on MoH (hosted from the b-leg) everything works as expected.
However, when there is MoH or an IVR, the caller only hears ringing and not the actual media from the above.
I've tested a couple of different scenarios, each without success. Both using a nolocal:execute_on_answer lua script:
scenario a) session:execute( "play_and_get_digits", "1 1 10 2000 '' "..playbackstring );
scenario b) session:execute("set","playback_terminators=any") session:execute( "playback", playbackstring )
Any ideas on how the audio can be maintained for the caller would be really appreciated.
Thanks in advance, Ismael
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participants (2)
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Ismael Blanco
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Srigo Kanapathipillai