what is manual_calls in fifo
Dear community , whenever I issue the command "fifo list" it shows all the fifo names along with the manual_calls actually what it is , Is it a default fifo in the freeswitch ? . and also why the status for a member always nothing even he is busy with the customer ,Is this also a bug ? $ fifo list <fifo_report> <fifo name="test_fifo" consumer_count="0" caller_count="0" waiting_count="0" importance="0" outbound_per_cycle="1" outbound_priority="5" outbound_strategy="ringall"> <outbound> <member simo="1" use_count="0" timeout="60" lag="1" outbound-call-count="0" outbound-fail-count="4" taking-calls="1" status=""outbound-call-total-count="0" outbound-fail-total-count="4" logged-on-since="2010-08-26 11:57:46" manual-calls-out-count="0" manual-calls-in-count="0" manual-calls-out-total-count="0" manual-calls-in-total-count="0" ring-count="0" start-time="never" stop-time="never" next-available="2010-08-26 12:26:23">{member_wait=nowait}user/1000</member> </outbound> <callers></callers> <consumers></consumers> <bridges></bridges> </fifo> <fifo name=*"manual_calls*" consumer_count="0" caller_count="0" waiting_count="0" importance="0" outbound_per_cycle="0" outbound_priority="5" outbound_strategy="ringall"> <outbound> <member simo="1" use_count="0" timeout="60" lag="1" outbound-call-count="0" outbound-fail-count="4" taking-calls="1" status="" outbound-call-total-count="0" outbound-fail-total-count="4" logged-on-since="2010-08-26 11:57:46" manual-calls-out-count="0" manual-calls-in-count="0" manual-calls-out-total-count="0" manual-calls-in-total-count="0" next-available="2010-08-26 12:26:23">{member_wait=nowait}user/1000</member> </outbound> <callers></callers> <consumers></consumers> <bridges></bridges> </fifo> </fifo_report> Thanks in advance !!! -- *Best Regards, **Abubacker systems engineer bk systems (p) ltd** *
On Aug 26, 2010, at 4:29 AM, Abubacker siddiq wrote:
Dear community , whenever I issue the command "fifo list" it shows all the fifo names along with the manual_calls actually what it is , Is it a default fifo in the freeswitch ? .
it is a fake queue for tracking calls made not from the queue
and also why the status for a member always nothing even he is busy with the customer ,Is this also a bug ?
Neither are bugs. An agents status is whatever it is set to in the database.
can u explain me better how do I set the member status in the database? On Thu, Aug 26, 2010 at 2:29 PM, Michael Jerris <mike@jerris.com> wrote:
On Aug 26, 2010, at 4:29 AM, Abubacker siddiq wrote:
Dear community , whenever I issue the command "fifo list" it shows all the fifo names along with the manual_calls actually what it is , Is it a default fifo in the freeswitch ? .
it is a fake queue for tracking calls made not from the queue
and also why the status for a member always nothing even he is busy with the customer ,Is this also a bug ?
Neither are bugs. An agents status is whatever it is set to in the database.
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-- *Best Regards, **Abubacker systems engineer bk systems (p) ltd** *
http://www.w3schools.com/sql/sql_update.asp On Aug 26, 2010, at 6:29 AM, Abubacker siddiq wrote:
can u explain me better how do I set the member status in the database?
On Thu, Aug 26, 2010 at 2:29 PM, Michael Jerris <mike@jerris.com> wrote:
On Aug 26, 2010, at 4:29 AM, Abubacker siddiq wrote:
Dear community , whenever I issue the command "fifo list" it shows all the fifo names along with the manual_calls actually what it is , Is it a default fifo in the freeswitch ? .
it is a fake queue for tracking calls made not from the queue
and also why the status for a member always nothing even he is busy with the customer ,Is this also a bug ?
Neither are bugs. An agents status is whatever it is set to in the database.
manual calls is a special queue that shows any tracked outbound calls made by an agent who is part of the outbound dialing queue. It should be ignored unless you use the fifo_track_call application On Thu, Aug 26, 2010 at 3:29 AM, Abubacker siddiq <abu.4000@gmail.com> wrote:
Dear community , whenever I issue the command "fifo list" it shows all the fifo names along with the manual_calls actually what it is , Is it a default fifo in the freeswitch ? . and also why the status for a member always nothing even he is busy with the customer ,Is this also a bug ?
$ fifo list <fifo_report> <fifo name="test_fifo" consumer_count="0" caller_count="0" waiting_count="0" importance="0" outbound_per_cycle="1" outbound_priority="5" outbound_strategy="ringall"> <outbound> <member simo="1" use_count="0" timeout="60" lag="1" outbound-call-count="0" outbound-fail-count="4" taking-calls="1" status="" outbound-call-total-count="0" outbound-fail-total-count="4" logged-on-since="2010-08-26 11:57:46" manual-calls-out-count="0" manual-calls-in-count="0" manual-calls-out-total-count="0" manual-calls-in-total-count="0" ring-count="0" start-time="never" stop-time="never" next-available="2010-08-26 12:26:23">{member_wait=nowait}user/1000</member> </outbound> <callers></callers> <consumers></consumers> <bridges></bridges> </fifo> <fifo name="manual_calls" consumer_count="0" caller_count="0" waiting_count="0" importance="0" outbound_per_cycle="0" outbound_priority="5" outbound_strategy="ringall"> <outbound> <member simo="1" use_count="0" timeout="60" lag="1" outbound-call-count="0" outbound-fail-count="4" taking-calls="1" status="" outbound-call-total-count="0" outbound-fail-total-count="4" logged-on-since="2010-08-26 11:57:46" manual-calls-out-count="0" manual-calls-in-count="0" manual-calls-out-total-count="0" manual-calls-in-total-count="0" next-available="2010-08-26 12:26:23">{member_wait=nowait}user/1000</member> </outbound> <callers></callers> <consumers></consumers> <bridges></bridges> </fifo> </fifo_report>
Thanks in advance !!! -- Best Regards, Abubacker systems engineer bk systems (p) ltd
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participants (3)
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Abubacker siddiq
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Anthony Minessale
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Michael Jerris