IVR Menu - Timeout and Invalid Options
Hi All, I am trying to setup a simple IVR with two options , timeout action and Invalid digits pressed. here is the partial IVR Menu. <entry action="menu-exec-app" digits="1" param="execute_extension 201 XML default"/> <entry action="menu-exec-app" digits="2" param="execute_extension 202 XML default"/> How to Catch Timeout and Invalid Digits Actions from the IVR menu? Thanks you Thanks, Lloyd
Hello On Tue, Mar 09, Aloysius Lloyd wrote:
Hi All,
I am trying to setup a simple IVR with two options , timeout action and Invalid digits pressed. here is the partial IVR Menu.
<entry action="menu-exec-app" digits="1" param="execute_extension 201 XML default"/> <entry action="menu-exec-app" digits="2" param="execute_extension 202 XML default"/>
Add something like. timeout="3000" inter-digit-timeout="2000" max-failures="3" max-timeouts="3" Then in the dialplan after you've called the ivr tranfer to another exten. Be careful to make sure that hangup after bridge gets set so that you don't ring the exten when someone who has been called from the ivr hangs up. HTH --FC
Frank , Thank you for your help. Lloyd On Tue, Mar 9, 2010 at 8:17 PM, Frank Carmickle <frank@carmickle.com> wrote:
Hello
On Tue, Mar 09, Aloysius Lloyd wrote:
Hi All,
I am trying to setup a simple IVR with two options , timeout action and Invalid digits pressed. here is the partial IVR Menu.
<entry action="menu-exec-app" digits="1" param="execute_extension 201 XML default"/> <entry action="menu-exec-app" digits="2" param="execute_extension 202 XML default"/>
Add something like.
timeout="3000" inter-digit-timeout="2000" max-failures="3" max-timeouts="3"
Then in the dialplan after you've called the ivr tranfer to another exten. Be careful to make sure that hangup after bridge gets set so that you don't ring the exten when someone who has been called from the ivr hangs up.
HTH --FC
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participants (2)
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Aloysius Lloyd
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Frank Carmickle